Verizon dilemma

[tweetintoucan]

So I moved to Fort Collins, CO in June. Since coming here, I have no better than 3 bars of service on my phone, but its usually in the 0-1 bar range, often totally losing service for minutes at a time. Last month, after trip after trip to the store and update after update applied to phone, they finally issued me a trouble ticket. The ticket was made on August 5th, with the customer service rep. saying it would take anywhere from 5-6 complete.

So here it is, August 27, and there is still no word back why my phone doesn't work in my area. I've managed to get June, July and August credited back to me on my bill, but I can still only use my phone maybe 50% of the time I'm at home. I would cancel my service with them, but they won't let me close my account until they figure out if its their problem or not, unless I want to pay the $300 early termination fee. I don't know what else I can do here. Any suggestions?

I should add that I have a Samsung Galaxy S...all the updates applied to it.

[TheMatrix31]

Re: Verizon dilemma

I'd say keep busting their balls.

Have you tried another phone?

[Gotmadskillzson]

Re: Verizon dilemma

Keep calling EVERY DAY. I had to do that when I moved to Vermont when I had Verizon. Eventually they admitted the TRUTH that they don't service the southern half of my state and let me out of my contract with no penalty.

So just keep calling. Coverage maps are BS and they know they are.

[Burns11]

Re: Verizon dilemma

This may be a stupid question because it should have been the first thing they tried, but did they have you do a tower update (it's a phone call)? Might try one anyway, dial *22891, it's automated and takes maybe a minute.

[tweetintoucan]

Re: Verizon dilemma

Yeah, I have the original Android phone and it gets the same signal when I turn it on.

Yes, I've also done the *228.

As for calling them, I've also been doing that, and get the same response of "We're going to try and get that fixed for you right away, sir." I've also been told a good 4 times or so that they've "attached a priority on my ticket" and that they "work through the weekend here at Verizon" and that "it should be resolved in the next 48-72 hours".

[Mabster]

Re: Verizon dilemma

If your main problem is a bad signal at home and you've got a broadband connection, see if they will credit your account with a free Network Extender (a femtocell). It's basically a mini cell tower that you install at home and feeds your cell calls through your broadband connection.

I'm a Sprint customer and I know they have given them for free to customers that have bad reception at home. It might be worth a try with Verizon.