Black Friday Bestbuy.com order issue?

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  • Kevin26385
    EA Game Changer
    • May 2004
    • 5147

    #1

    Black Friday Bestbuy.com order issue?

    Has anyone who ordered something from Bestbuy.com having issues? I received a shipping confirmation and tracking number on November 24, 2012. However, three days later and I am still receiving a "Not Available" message when it links me to UPS.

    I checked their forums and it is astounding how many people are having problems in general...a few have the same issues as myself.
  • Blzer
    Resident film pundit
    • Mar 2004
    • 42536

    #2
    Re: Black Friday Bestbuy.com order issue?

    Originally posted by Kev5890
    Has anyone who ordered something from Bestbuy.com having issues? I received a shipping confirmation and tracking number on November 24, 2012. However, three days later and I am still receiving a "Not Available" message when it links me to UPS.

    I checked their forums and it is astounding how many people are having problems in general...a few have the same issues as myself.
    I ordered something to ship to my house the Monday before Black Friday (the premier silver pre-sale stuff) and didn't have any issues. Then I ordered something for in-store pickup on BF and also had no issues. Didn't order anything to ship to my house that day, though.
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    • jeremym480
      Speak it into existence
      • Oct 2008
      • 18198

      #3
      Re: Black Friday Bestbuy.com order issue?

      Last year I ordered all the seasons of Mad Men on BF. One of the seasons didn't come in until January because it was on back-order. I don't know if your issue is similar. I guess it wouldn't hurt to call and see what's up.
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      • shugknight
        MVP
        • Oct 2004
        • 4585

        #4
        Re: Black Friday Bestbuy.com order issue?

        A few online stores do this, but I'm not sure if Best Buy is the same way.

        What they do is they send out a notice to UPS that the package is ready to be picked up and shipped to you. This in return gets them a tracking number that they can give to the customer. However, most of the times, UPS will not pick up the package until a few days later, even though you have a tracking number you can track. And since the packaged was never scanned that it was picked up from the store, the tracking number comes back as "Unavailable".

        I normally get this from the USPS, but occasionally I've gotten it from UPS and FedEx.

        If they charged your credit card, call Best Buy and confirm the order.

        Check to make sure you're also putting in the right tracking number. Sometimes a 0 (zero) is an O (letter O)

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        • Kevin26385
          EA Game Changer
          • May 2004
          • 5147

          #5
          Re: Black Friday Bestbuy.com order issue?

          Originally posted by shugknight
          A few online stores do this, but I'm not sure if Best Buy is the same way.

          What they do is they send out a notice to UPS that the package is ready to be picked up and shipped to you. This in return gets them a tracking number that they can give to the customer. However, most of the times, UPS will not pick up the package until a few days later, even though you have a tracking number you can track. And since the packaged was never scanned that it was picked up from the store, the tracking number comes back as "Unavailable".

          I normally get this from the USPS, but occasionally I've gotten it from UPS and FedEx.

          If they charged your credit card, call Best Buy and confirm the order.

          Check to make sure you're also putting in the right tracking number. Sometimes a 0 (zero) is an O (letter O)
          I am just clicking on the tracking number they gave me and I am still receiving the error. One look at the Best Buy forums and it seems like a universal issue.

          *EDIT: Finally decided to show up

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          • PhilliesFan13
            Banned
            • May 2009
            • 15651

            #6
            Re: Black Friday Bestbuy.com order issue?

            I'm getting the not available message too. I ordered 5 Blu-ray movies on Thanksgiving Day and the e-mail saying my order has shipped only shows 4 movies. Not sure what's going on.

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            • Holic
              All Star
              • Feb 2003
              • 6424

              #7
              Re: Black Friday Bestbuy.com order issue?

              Originally posted by Kev5890
              Has anyone who ordered something from Bestbuy.com having issues? I received a shipping confirmation and tracking number on November 24, 2012. However, three days later and I am still receiving a "Not Available" message when it links me to UPS.

              I checked their forums and it is astounding how many people are having problems in general...a few have the same issues as myself.
              I ordered a couple things the Monday before Black Friday via the Silver RZ member sale. One TV was shipped next day air, the PS3 was shipped ground and the other TV was shipped via UPS Mail Innovations. It just arrived yesterday via the USPS. Doesn't make much sense, the TV's both came from Kentucky. Both TV's were the same exact TV, so why two vastly different shipping options?

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              • Holic
                All Star
                • Feb 2003
                • 6424

                #8
                Re: Black Friday Bestbuy.com order issue?

                Come to think of it, I ordered The Campaign on blu-ray Saturday from them along with a laptop for my daughter that I did in-store pick up for. Just checked again and it still hasn't shipped. Still showing "Preparing Order" on my order status.

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                • authentic
                  All Star
                  • Jul 2009
                  • 5812

                  #9
                  Re: Black Friday Bestbuy.com order issue?

                  Originally posted by Kev5890
                  Has anyone who ordered something from Bestbuy.com having issues? I received a shipping confirmation and tracking number on November 24, 2012. However, three days later and I am still receiving a "Not Available" message when it links me to UPS.

                  I checked their forums and it is astounding how many people are having problems in general...a few have the same issues as myself.
                  A lot of people were having this issue. It was a UPS issue because of the enormous amount of orders we had. It should show up tonight or tomorrow, if not already. We had a lot of customers come in today asking the same question and they received it later in the day.
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                  • authentic
                    All Star
                    • Jul 2009
                    • 5812

                    #10
                    Re: Black Friday Bestbuy.com order issue?

                    Originally posted by Holic
                    Come to think of it, I ordered The Campaign on blu-ray Saturday from them along with a laptop for my daughter that I did in-store pick up for. Just checked again and it still hasn't shipped. Still showing "Preparing Order" on my order status.
                    If you did in-store pick up it will most likely be in-store on Thursday or Saturday/Sunday.
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                    • Kevin26385
                      EA Game Changer
                      • May 2004
                      • 5147

                      #11
                      Re: Black Friday Bestbuy.com order issue?

                      Originally posted by authentic
                      A lot of people were having this issue. It was a UPS issue because of the enormous amount of orders we had. It should show up tonight or tomorrow, if not already. We had a lot of customers come in today asking the same question and they received it later in the day.
                      Good deal, my tracking number finally worked yesterday like you mentioned. Out of curiosity, how accurate are the estimated delivery times currently? I had standard shipping and the package is 45 minutes away as of this morning. However, the esimated shipping still says December 3, 2012.

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                      • Holic
                        All Star
                        • Feb 2003
                        • 6424

                        #12
                        Re: Black Friday Bestbuy.com order issue?

                        Originally posted by authentic
                        If you did in-store pick up it will most likely be in-store on Thursday or Saturday/Sunday.
                        Did in-store for a laptop but it wouldn't let me do in-store for the blu-ray.

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                        • Pappy Knuckles
                          LORDTHUNDERBIRD
                          • Sep 2004
                          • 15966

                          #13
                          Re: Black Friday Bestbuy.com order issue?

                          Originally posted by Kev5890
                          Good deal, my tracking number finally worked yesterday like you mentioned. Out of curiosity, how accurate are the estimated delivery times currently? I had standard shipping and the package is 45 minutes away as of this morning. However, the esimated shipping still says December 3, 2012.
                          I ordered something from Best Buy on Friday and it said the estimated delivery would be the 29th, but I ended up getting it yesterday.

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                          • p_rushing
                            Hall Of Fame
                            • Feb 2004
                            • 14514

                            #14
                            Re: Black Friday Bestbuy.com order issue?

                            Originally posted by Kev5890
                            Good deal, my tracking number finally worked yesterday like you mentioned. Out of curiosity, how accurate are the estimated delivery times currently? I had standard shipping and the package is 45 minutes away as of this morning. However, the esimated shipping still says December 3, 2012.
                            Get the tracking # and look it up on UPS/FEDEX/etc website and that estimated delivery date is the valid one. Usually they should be the same, but BB can be an range with the max date as the one shown.

                            Also the reason a lot of people got tracking #s but couldn't look them up is that UPS was closed Thursday and most Friday (although they may have had very limited service as I saw a UPS truck, but my package wasn't delivered until Monday when it was ready on Wednesday).

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                            • Skyboxer
                              Donny Baseball!
                              • Jul 2002
                              • 20302

                              #15
                              Re: Black Friday Bestbuy.com order issue?

                              Got email today saying one of my orders was now on back order and would ship in 1-2 weeks....
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                              a.k.a. Stephen W. Falken, 5 Tall Cedar Road, Goose Island, Oregon"


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