My open letter to 25 Best Buy Executives

[ODogg]

Re: My open letter to 25 Best Buy Executives

Just so you know, the tv you posted is the 55LM8600 at Best Buy, not the 7600.......

Both of them were the 55LM8600, I posted the wrong Amazon link actually.

http://www.amazon.com/LG-55LM8600-55...words=55LM8600

[DieHardYankee26]

Re: My open letter to 25 Best Buy Executives

I live in Virginia Beach, that Best Buy just sucks. It used to be really good (when there was a Circuit City across the street), then Circuit City went donwhill, and they don't care anymore. The one in Landstown Commons is pretty good though.

I prefer Amazon regardless.

[ODogg]

Re: My open letter to 25 Best Buy Executives

I live in Virginia Beach, that Best Buy just sucks. It used to be really good (when there was a Circuit City across the street), then Circuit City went donwhill, and they don't care anymore. The one in Landstown Commons is pretty good though.

I prefer Amazon regardless.

That's good to know it maybe is this area. Thus my letter, if it is they need to fix this store in particular. I don't recall such stupidity in the Columbus stores but it's been a couple of years before I've really gone there much and needed to ask anyone any questions..

[canes8301]

Re: My open letter to 25 Best Buy Executives

What exactly are you trying to gain from this? You stated that you haven't really shopped there the last few years and will no longer shop there after your recent visit. What type of response from them could win you back, considering you basically stopped going there long before this incident? Plus, you prefer to shop Amazon anyway.

[ODogg]

Re: My open letter to 25 Best Buy Executives

What exactly are you trying to gain from this? You stated that you haven't really shopped there the last few years and will no longer shop there after your recent visit. What type of response from them could win you back, considering you basically stopped going there long before this incident? Plus, you prefer to shop Amazon anyway.

I expect them to contact me in some fashion and acknowledge the problem and try to fix it by doing something about it. If they were to do that I may reconsider shopping at Best Buy. Until things there change though and they acknowledge the issues it's a waste of time. If they really care to not do anything after I've complained to a manager in-store, written a scathing Yelp! review of them and emailed 25 people then there's nothing else I can do, they are a lost cause.

It reminds me of Dominoes Pizza. For years they made crappy pizzas and finally they acknowledged their pizza was terrible, did what needed to be done to fix it and turned their company around.

If Best Buy doesn't do something radical akin to this then they will go the way of Circuit City. Hence my letter, imploring them to do so before it's too late. Make Best Buy like it used to be when I frequented there in the late 90's and myself and others will come back.

This letter isn't written for my sake, to get something. I'm not asking for a Best Buy card for $100 for having my day ruined. It's honestly a letter written about a specific store and specific issues that the store has in hopes that they can be addressed and fixed. I wrote the letter in hopes that stores like Best Buy will finally realize why they are losing sales to Amazon and with genuine hope that they can turn things around.

So far I've heard nothing from anyone and that likely justifies my decision to discontinue shopping there. As I said in my letter, I will no doubt continue to go to Best Buy, but only to use them as a display floor for products I will buy elsewhere. That means they do have a chance of winning me back as a customer.

Still waiting for an answer and I doubt one will ever come unfortunately.

[Brandwin]

So since Best Buy price matches Amazon now. I can get my $20 plus whatever off Amazon offers? Is that what you all are saying?

[GAMEC0CK2002]

Re: My open letter to 25 Best Buy Executives

So since Best Buy price matches Amazon now. I can get my $20 plus whatever off Amazon offers? Is that what you all are saying?

You go to checkout or customer service rep. and say that item "x" is $x.xx on amazon. they'll pull up amazon website to verify. if it does they PM

Just read that they will price adjust up to 15 days after purchase.

[Redacted01]

Re: My open letter to 25 Best Buy Executives

So since Best Buy price matches Amazon now. I can get my $20 plus whatever off Amazon offers? Is that what you all are saying?

Why would you get an additional $20 off the Amazon price? They would simply match it. Or are you referring to the rewards member discount on top of it?

[CMH]

Why would you get an additional $20 off the Amazon price? They would simply match it. Or are you referring to the rewards member discount on top of it?

I think he means the $20 gift certificate for pre ordering select games.

You don't get $20 off. Not sure if he thinks that?


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