Getting pre-order money back from Gamestop and ...

[Dealin Rams]

possible giving the reps there the finger. At least I'm hoping to accomplish one of those things today after my 360 from CC.com arrives.

So, my question is, has anyone who pre-ordered from Gamestop been given any problems getting your money back in full? I paid for my pre-order mostly by credit-card, but a small portion of it was also paid for in game trade-ins. I'm so fed up with the company though, that I'm at least going to argue that I should get the cost of the entire pre-order back in cash (or credit-card credit). I want no store credit there, as I don't plan on ever shopping there again.

Anyone have any info on how Gamestop is handling this?

[countryboy]

Re: Getting pre-order money back from Gamestop and ...

good luck

[Dealin Rams]

Re: Getting pre-order money back from Gamestop and ...

good luck

Thanks. Anyone know anything about this? I heard a rumor that Gamestop was extending a policy of full refunds on pre-orders, but I assume that it doesn't apply to parts of your pre-order that you paid for with trade-in credit.

If that's the case, although I know it's unlikely to work, I'm going to argue that I should get a full refund not only because of all the bs involved in how Gamestop has handled this whole thing, but also because I would've sold the games on ebay rather than trade them in had I known Gamestop was going to screw its customers over so badly the way it has (which is true).

[countryboy]

Re: Getting pre-order money back from Gamestop and ...

what did gamestop do to cause you not to want to shop there anymore?

just curious

[PdiddyPop]

Re: Getting pre-order money back from Gamestop and ...

I'd bet money that they will give you what you paid for it in cash/credit back, but for the trade ins..........I seriously doubt they will.

[mike01]

Re: Getting pre-order money back from Gamestop and ...

I have a feeling you will be in that store for a long time when you go back in there. It's gonna be a hassle.

They will probably refund all your money for the part paid by credit card. For the trade-ins, they may end up only giving you like half of the trade-in value that you got for it.

[Dealin Rams]

Re: Getting pre-order money back from Gamestop and ...

I'd bet money that they will give you what you paid for it in cash/credit back, but for the trade ins..........I seriously doubt they will.

Oh, they HAVE to give me my money back for what I paid in CC. It's only the trade-in money I'm curious about. If they don't give that back, I'll just put it on a gift-certificate and sell it at a small discount.

[Dealin Rams]

Re: Getting pre-order money back from Gamestop and ...

what did gamestop do to cause you not to want to shop there anymore?

just curious

Well, for starters, there's all the promises and misinformation.
-In July when I pre-orderd: "You'll have it on Nov. 22nd."
-In early November: "You won't have it Nov. 22nd, but you'll definitely have it the week after."
-The week after: "We haven't heard anything, but we're going to fulfill all our pre-orders before Christmas."
-December: "You're probably looking at February or March...and we never told you otherwise."

Now, I do understand that Microsoft is also partly at fault in this - they probably encouraged Gamestop Corp. to take pre-orders and did not provide adequate or accurate information about supply (although there's certainly an argument to be made that Gamestop should not have taken nearly as many pre-orders as they did across the country if they didn't have the information they claim they didn't have).

I also understand that perhaps I should boycott my store because of this, but not the entire Gamestop company (although my experience seems to be one that has, in fact, been echoed at Gamestop stores across the country - unless you were #1-12 on the pre-order list, you probably had a similar experience to mine).

The killer for me, though, is that Gamestop.com started selling 360 bundles on a first-come first-serve basis after launch. Now, if you bring this up to a Gamestop rep, they will tell you that Gamestop B&M and Gamestop.com "are supplied by different inventories." I really don't see how that's any explanation at all. They're still the same company - someone in that company made the decision that "even though we've got units in stock, instead of sending them to our stores to fill the thousands of pre-orders we took, we're going to sell them online in super-expensive bundles to capitalize on the inflated prices that people are paying." So what the hell did I pre-order for?? As far as I can tell, the point of pre-ordering at Gamestop was primarily so that their company could make money off of the interest without supplying the product they promised as much as reasonably possible.

There are several other things I could point to, but I feel like that in itself is more than enough reason not to support that company.

[Pared]

Re: Getting pre-order money back from Gamestop and ...

Well put.

[mjb2124]

Re: Getting pre-order money back from Gamestop and ...

I've pre-ordered games from Gamestop and then pulled the pre-order with no problems at all. They offered to give me back my money or put it towards store credit. I asked for it back and they had no problems doing so.

Just don't go into it trying to be a "tough guy". I'm sure you won't, but I've seen other people demand their money back and essentially piss off the employees (not just at Gamestop). Of course then the employees make things as difficult as possible.

I'd go in and state that I got a 360 elsewhere and I'd like to cancel my pre-order with them. Then tell them you'd like your money back or credit card refunded (I'm not sure how they'd handle that).

The games you sold back to pay for a small portion of the 360 is done with. You won't be able to get that money back.

[CMH]

Re: Getting pre-order money back from Gamestop and ...

The killer for me, though, is that Gamestop.com started selling 360 bundles on a first-come first-serve basis after launch.

Exactly the reason why I have already decided to never purchase from Gamestop or EBGames again.

It's hard because there's one close by to me (with no Best Buy, Target, Circuit City, etc.), but I couldn't support a company that couldn't support me.

I preordered back in July and was fed lies from there on out. I have no remorse for them.

[countryboy]

Re: Getting pre-order money back from Gamestop and ...

Well, for starters, there's all the promises and misinformation.
-In July when I pre-orderd: "You'll have it on Nov. 22nd."
-In early November: "You won't have it Nov. 22nd, but you'll definitely have it the week after."
-The week after: "We haven't heard anything, but we're going to fulfill all our pre-orders before Christmas."
-December: "You're probably looking at February or March...and we never told you otherwise."

Now, I do understand that Microsoft is also partly at fault in this - they probably encouraged Gamestop Corp. to take pre-orders and did not provide adequate or accurate information about supply (although there's certainly an argument to be made that Gamestop should not have taken nearly as many pre-orders as they did across the country if they didn't have the information they claim they didn't have).

I also understand that perhaps I should boycott my store because of this, but not the entire Gamestop company (although my experience seems to be one that has, in fact, been echoed at Gamestop stores across the country - unless you were #1-12 on the pre-order list, you probably had a similar experience to mine).

The killer for me, though, is that Gamestop.com started selling 360 bundles on a first-come first-serve basis after launch. Now, if you bring this up to a Gamestop rep, they will tell you that Gamestop B&M and Gamestop.com "are supplied by different inventories." I really don't see how that's any explanation at all. They're still the same company - someone in that company made the decision that "even though we've got units in stock, instead of sending them to our stores to fill the thousands of pre-orders we took, we're going to sell them online in super-expensive bundles to capitalize on the inflated prices that people are paying." So what the hell did I pre-order for?? As far as I can tell, the point of pre-ordering at Gamestop was primarily so that their company could make money off of the interest without supplying the product they promised as much as reasonably possible.

There are several other things I could point to, but I feel like that in itself is more than enough reason not to support that company.

now i understand... i hope everything works out for you and i don't blame you one bit

[Dealin Rams]

Re: Getting pre-order money back from Gamestop and ...

I've pre-ordered games from Gamestop and then pulled the pre-order with no problems at all. They offered to give me back my money or put it towards store credit. I asked for it back and they had no problems doing so.

Just don't go into it trying to be a "tough guy". I'm sure you won't, but I've seen other people demand their money back and essentially piss off the employees (not just at Gamestop). Of course then the employees make things as difficult as possible.

I'd go in and state that I got a 360 elsewhere and I'd like to cancel my pre-order with them. Then tell them you'd like your money back or credit card refunded (I'm not sure how they'd handle that).

The games you sold back to pay for a small portion of the 360 is done with. You won't be able to get that money back.

I'll be as polite as possible given the rude employees there and get them to confirm that the amount I had paid for on my credit card is completely refundable. I know they're going to tell me that the portion I had gotten through trade-in will only be given back as store-credit. I guess I'm going to get that put on a gift-card so I can just sell it. But ....they're going to get lit up in the process. It's the least they deserve.

If anyone else has had similar experiences, post em here. I might write a letter to Gamestop corporate, maybe I'll refer them here.

[Wazzup36]

Re: Getting pre-order money back from Gamestop and ...

I preordered mine there around the end of Aug. I had roughly 75 bucks on it (all store credit) and well a few weeks ago when they told me, I wasn't going to get one till March, I went there and canceled the order. I expected them to just give it all too me in store credit (since thats the only form I had on it) But they gave me 50 in cash and 25 in store credit, so it all worked out.

[nemesis04]

Re: Getting pre-order money back from Gamestop and ...

I'll be as polite as possible given the rude employees there and get them to confirm that the amount I had paid for on my credit card is completely refundable. I know they're going to tell me that the portion I had gotten through trade-in will only be given back as store-credit. I guess I'm going to get that put on a gift-card so I can just sell it. But ....they're going to get lit up in the process. It's the least they deserve.

If anyone else has had similar experiences, post em here. I might write a letter to Gamestop corporate, maybe I'll refer them here.

I can't see why they will not give you cash back on the trade-ins. When I trade things occasionally the first thing they ask is if I want cash or credit.

As far as problems, contact your stores' district manager. I had a problem with the psp the same day I purchased it. I wanted to exchange it for another and they refused. Sat down wrote a letter to the district manager and the psp was replaced within 2 days. Don't fight at store level just start working up the ladder. Good luck!