I posted awhile back that my 360 had gotten the dreaded 3 Rings Of Death... I couldn't remember if I had purchased a protection plan from Best Buy, since I couldn't find the receipt... So I've basically been inactive as a gamer. Yesterday, as I was going through some stuff in my old car, I found the receipt, and WOO HOO, I indeed did purchase a protection plan... So my son and I happily pack up my broken 360 and go out to Best Buy, expecting to just exchange consoles... Here's where it gets interesting.
I am allowed to exchange consoles, but the chick (little Russian cutie for any Raleigh area posters
) tells me that she would discourage me from swapping hard drives, since they could be tied to the hardware failure. Now since I was at the point of playing for the national championship with Tennessee, I was reluctant to part with my hard drive. Then she tells me that they've been doing that with all exchanges... So, I figure, what the heck... I was going to trade in NCAA Football 07 and College Hoops 2k6 towards College Hoops 2k7 anyway, so no big loss. But for the most part, everyone on this board who has had to go through this, has said that there was no issue with leaving out their hard drive, right?
Issue #2... As my exchange is being processed, the dude tells me that at the time of my purchase (late February), the 360 was covered under a 3 month manufacturer's warranty. So, somehow (I'm still trying to figure this out), he comes to the idea that my exchange somehow voids the two year product replacement plan that I shelled out 50 bucks for when I initially bought the 360. Now he tells me that if I want, I need to buy another product replacement plan, which will cover the new 360... That made ZERO sense to me, so I told him, "You're telling me that I need to buy another PRP to cover this 360? Isn't the one that I bought in February a TWO YEAR plan? So anytime I have issues, I should just be able to walk in and make an even exchange." He tells me, "Well, no, that's because the manufacturer's warranty expired..." So I tell him, "Well, that's why you purchase the two year plan, isn't it? So if something happens AFTER the manufacturer's warranty, you're still covered."
Long story short, I had to leave because my wife had to get to work. So I leave the store with my new 360, and I have 30 days to buy a new plan from Best Buy... What I plan on doing is call Best Buy, now that I have some time, and see what the heck is the deal... I shouldn't have to buy another plan, since I bought one at the start...
Thoughts?
I am allowed to exchange consoles, but the chick (little Russian cutie for any Raleigh area posters
) tells me that she would discourage me from swapping hard drives, since they could be tied to the hardware failure. Now since I was at the point of playing for the national championship with Tennessee, I was reluctant to part with my hard drive. Then she tells me that they've been doing that with all exchanges... So, I figure, what the heck... I was going to trade in NCAA Football 07 and College Hoops 2k6 towards College Hoops 2k7 anyway, so no big loss. But for the most part, everyone on this board who has had to go through this, has said that there was no issue with leaving out their hard drive, right?Issue #2... As my exchange is being processed, the dude tells me that at the time of my purchase (late February), the 360 was covered under a 3 month manufacturer's warranty. So, somehow (I'm still trying to figure this out), he comes to the idea that my exchange somehow voids the two year product replacement plan that I shelled out 50 bucks for when I initially bought the 360. Now he tells me that if I want, I need to buy another product replacement plan, which will cover the new 360... That made ZERO sense to me, so I told him, "You're telling me that I need to buy another PRP to cover this 360? Isn't the one that I bought in February a TWO YEAR plan? So anytime I have issues, I should just be able to walk in and make an even exchange." He tells me, "Well, no, that's because the manufacturer's warranty expired..." So I tell him, "Well, that's why you purchase the two year plan, isn't it? So if something happens AFTER the manufacturer's warranty, you're still covered."
Long story short, I had to leave because my wife had to get to work. So I leave the store with my new 360, and I have 30 days to buy a new plan from Best Buy... What I plan on doing is call Best Buy, now that I have some time, and see what the heck is the deal... I shouldn't have to buy another plan, since I bought one at the start...
Thoughts?
You are correct.
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