Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

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  • MassNole
    Banned
    • Mar 2006
    • 18848

    #1

    Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

    So I am trying to book a trip for after the bar exam (which I should be studying for right now). My wife tried booking a trip earlier today but it said transaction failed. So I said I'll take care of it. I call their 800 number and try to do it over the phone. They try over the phone and it fails. She then does something else, it fails. No big deal, but then on a lark I decide to check my online statement just in case. Good thing I did, these ****ing ******s placed over $2000 worth of charges on my credit card. Yes, $2000 worth of charges onto my credit card, actually closer to $2200.

    I have now been on the phone for over an hour trying to rectify this between Orbitz and Bank of America. This is time I had planned on studying, but no, because of this crap I am wasting my time dealing with this, time I don't have. Anyone wondering why I have time to post this, I am sitting on hold with Orbitz right now, and this is about the only thing keeping me from a profanity laced tirade that would make Andrew Dice Clay blush.

    Seriously, they put $2200 worth of charges onto my credit card and I am now spending this much time rectifying their ******* mistake. I am so angry I am shaking right now. How, how does this happen?

    Then to make things more annoying when dealing with the Bank of America rep, I said "So what do I need to do to get this sh!t off my my card." In which I was met with a considerable amount of attitude. Gee, I'm sorry when over $2200 of charges are inappropriately put on my card I am a little angry. This was after waiting on hold for nearly 15 minutes with them.

    What do you know, I am about to hit 30 minutes on the phone with Orbitz. I have no lost 90 minutes of study time for what should have been one simple, 5 minute transaction over the internet.

    I am thinking my first phone call tomorrow morning will be to the Consumer Protection division of the Massachusetts Attorney General's Office. This is just ridiculous. All I wanted to do was book a vacation.

    Oh for anyone wondering, we decided to go to Las Vegas for 3 days after the Bar Exam. Good suggestions from my previous thread.
  • MassNole
    Banned
    • Mar 2006
    • 18848

    #2
    Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

    Oh this just got better. I do what Bank of America says and call Orbitz to have them conference call to BOA to take care of this.

    OMFG, seriously why is this difficult!!!!

    I am now definitely calling the AG's office tomorrow and filing a complaint with them against Orbitz.

    Comment

    • rspencer86
      MIB Crew
      • Sep 2004
      • 8807

      #3
      Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

      Yikes. Quite a messed up situation. Hope you get it all straightened out.
      Ryan Spencer

      University of Missouri '09
      Twitter: @RyanASpencer

      Royals / Chiefs / Kings / Mizzou / Sporting KC


      PSN: MizzouTigerrr
      XBox: MizzouRhino

      Comment

      • MassNole
        Banned
        • Mar 2006
        • 18848

        #4
        Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

        Wow this is just getting worse and worse to deal with, I've been disconnected about 5 times.

        Comment

        • ndeezlo
          Fum police
          • Jul 2002
          • 3272

          #5
          Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

          http://forums.operationsports.com/vB...t=grinds+gears

          I think it's more of a case of why you don't let women folk do things involving money.
          TWITTERED

          Kid Rock, "I'm the catalyst for everything."

          Tumblred

          Comment

          • MassNole
            Banned
            • Mar 2006
            • 18848

            #6
            Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

            My wife did nothing wrong though, the trip kicked back as invalid.

            Comment

            • MassNole
              Banned
              • Mar 2006
              • 18848

              #7
              Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

              Yay! I finally got someone competent from Orbitz! Wouldn't you know its the first man I've spoken with. Same on BOA's end.

              Comment

              • davin
                MVP
                • Mar 2004
                • 2174

                #8
                Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

                As the son of a travel agent, I have heard a story like yours from other people a lot. Sorry everything is all screwed up for you.

                The other day, the apple place in Toledo refused to honor my gf's warranty (the laptop broke down a week before it expired), they told her to call Apple headquarters to see if they would honor it. After spending hours on the phone, HQ was pretty angry at the store for refusing to honor the warranty. Thats hours worth of phone minutes she won't get back though.

                Comment

                • MassNole
                  Banned
                  • Mar 2006
                  • 18848

                  #9
                  Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

                  And finally it is all taken care of, the $2200 was taken off my credit card and I am free to book another vacation.

                  That being said, there is no way in hell I am using Orbitz and I am thinking this was a major omen not to go to Las Vegas. My wife agreed.

                  I also made sure the final Orbitz CSR put me through to his supervisor so I could complement him to her. He deserved it. The other 4 should be fired, but at least they have one competent person.

                  Comment

                  • MassNole
                    Banned
                    • Mar 2006
                    • 18848

                    #10
                    Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

                    Originally posted by davin
                    As the son of a travel agent, I have heard a story like yours from other people a lot. Sorry everything is all screwed up for you.

                    The other day, the apple place in Toledo refused to honor my gf's warranty (the laptop broke down a week before it expired), they told her to call Apple headquarters to see if they would honor it. After spending hours on the phone, HQ was pretty angry at the store for refusing to honor the warranty. Thats hours worth of phone minutes she won't get back though.
                    This was seriously a nightmare. This should have been a 5 minute transaction, now I lost an entire evening of studying to ensure my credit card didn't get hosed. From now on I'll use a travel agent.

                    Comment

                    • Chief Illinimac
                      Gimme the Oscar, Friendo.
                      • Dec 2004
                      • 2365

                      #11
                      Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

                      Originally posted by MassNole
                      This was seriously a nightmare. This should have been a 5 minute transaction, now I lost an entire evening of studying to ensure my credit card didn't get hosed. From now on I'll use a travel agent.
                      On a similar but far less traumatic note, I'm taking one of the four parts of the CPA exam Thursday, and I ordered a pizza tonight for dinner. Well I decided I would take a break to eat, but they delivered the wrong pizza, so I kinda just sat around waiting after they told me they would re-deliver the right one, and I haven't gotten it, so I just wasted about 90 minutes where I shoulda been studying...

                      Glad that worked out for you. I would have been throwin profanity at them right and left.
                      Listen to some of my covers:
                      http://profile.ultimate-guitar.com/chiefillinimac/

                      Currently:
                      Asilos Magdalena by The Mars Volta
                      LOST Theme
                      The Rain Song by Led Zeppelin
                      Rage Against the Machine Acoustic Medley

                      Comment

                      • gta95
                        MVP
                        • Apr 2007
                        • 2234

                        #12
                        Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

                        That sucks. I remember when my fam moved to our new house. Ugh. All I got to say. Ugh.
                        Eagles, 76ers, Phillies, Arsenal FC, Wildcats, Vols

                        Red October
                        On the road to Vick-tory





                        Nas = GOAT

                        Comment

                        • Brankles
                          Banned
                          • May 2003
                          • 5113

                          #13
                          Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

                          Safe to say, after hearing all the horror stories, I'll never be using Orbitz.


                          Here's a funny link about Maddox's bad experience with Orbitz:

                          Comment

                          • Flyboy
                            Daydream Believer
                            • Jun 2003
                            • 11352

                            #14
                            Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

                            LOL. Man, same thing happened with me when I booked a flight to go back home for the first time. I'm pretty sure it was Orbitz too. F'n horrid.
                            Originally posted by EWRMETS
                            Maybe the best post in OS's history. If you don't think Tony Romo is a Hall of Famer, you support al Qaeda.

                            Comment

                            • Pared
                              Legen - WAIT FOR IT
                              • Feb 2003
                              • 39337

                              #15
                              Re: Why you never, EEEEEEVVVVVVEEEEEEERRRRR want to use Orbitz.

                              To be fair, this may have had a lot to do with BoA as well.

                              My friend seems to always get his account put on hold due to "excessive withdrawals" at the worst times. You know their answer?

                              "There's nothing we can do for you right now, sir."

                              Great customer service.
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