So I just woke up about an hour ago (2:30ish a.m.) to my dogs going ape ****, I lean out the window and tell them to stop...they continue...so i go downstairs to lock them on the deck
and I peek out the window to see my truck hooked to a tow truck. Shocked, I run outside in just my boxers and start talking to the man...so here is the deal...I was late on a payment or 2, called last Tuesday to make a payment and apparently I was 1 day past them turning it into repo, so I had to pay the balance, I did the following day to avoid them taking the truck. I went a step further and called and confirmed that I was caught up, they said I was.
Well, if I am caught up, WHY THE **** did the man just come and wake me up trying to take my truck! Thankfully the man was nice and understanding, I had zero paperwork (my mother was the one that took the money to the bank because I had to work) and nothing to prove that I had payed it. All I could do was show him where I had written down the total amount owed on a piece of paper and swear that it had been done. I tried calling SunTrust on the phone but of course could not get a live person outside of business hours. I was able to convince him that I would get a hold of them in the morning and have them send something over to him. He was a really understanding - thank god! But, what if he hadn't been...or what if the dogs didn't wake me up and he towed my truck to Greensboro (where his company is out of) all the way from here (just SE of Charlotte) only to find that I in fact, WAS caught up on payments! This is absolute ****! SunTrust is going to get a pretty mean call in the morning, I hope they are ready. I feel like they should do something on their end, they should be held accountable for this HUGE mistake/hassle. Absolutely ridiculous.
and I peek out the window to see my truck hooked to a tow truck. Shocked, I run outside in just my boxers and start talking to the man...so here is the deal...I was late on a payment or 2, called last Tuesday to make a payment and apparently I was 1 day past them turning it into repo, so I had to pay the balance, I did the following day to avoid them taking the truck. I went a step further and called and confirmed that I was caught up, they said I was.
Well, if I am caught up, WHY THE **** did the man just come and wake me up trying to take my truck! Thankfully the man was nice and understanding, I had zero paperwork (my mother was the one that took the money to the bank because I had to work) and nothing to prove that I had payed it. All I could do was show him where I had written down the total amount owed on a piece of paper and swear that it had been done. I tried calling SunTrust on the phone but of course could not get a live person outside of business hours. I was able to convince him that I would get a hold of them in the morning and have them send something over to him. He was a really understanding - thank god! But, what if he hadn't been...or what if the dogs didn't wake me up and he towed my truck to Greensboro (where his company is out of) all the way from here (just SE of Charlotte) only to find that I in fact, WAS caught up on payments! This is absolute ****! SunTrust is going to get a pretty mean call in the morning, I hope they are ready. I feel like they should do something on their end, they should be held accountable for this HUGE mistake/hassle. Absolutely ridiculous.
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