Customer service/retail workers: Post your favorite angry customer stories!

[RockinDaMike]

Re: Customer service/retail workers: Post your favorite angry customer stories!

I get a crazy story almost everyday working for company that runs websites and domain names.

Here is one I always remember.

ME: "Ok great sir, lets get into your account, go ahead and open an window and get to our site"

Custom: (customer gets up and literally opens a window), "Ok, windows open what do I do next?"

Some other funny ones I remember:

"I just bought a domain name, how come on not on the first page of google when I look up, Make Money Online?"

"I like to make a website like facebook and get a million people to it and maybe make a dating website." (I tell them the cost of a server or just even plain hosting to make a regular site) "Wait what? I have to pay for this? I can't do it for free?"

Customer: "I like to sell products online"

Me: "Ok great, we can setup a site to help you sell those products, what kind of products do you want to sell?"

Customer: "I dunno, I thought you were going to give me the products to sell"


That's like the snowflake of an iceberg. I can go on and on with people yelling or that come up with the craziest ideas. Buts its fun for me to get to the real people that have good ideas for websites and help them become successful. Really rewarding to help someones' business succeed.

[LivingLegend]

Re: Customer service/retail workers: Post your favorite angry customer stories!

I'm an IT consultant, I deal with everything from BS desktop issues to the bigger server/infrastructure projects.

Some of my favorites...

"What's the key you hold down again to make the letters capital?"

"We just lost power at my office, now my computer won't turn on."

Guy: I came in this morning and my computer screen is black, what happened?
Me: You turned it off yesterday, did you turn it on this morning?
Guy: No.

Me: Do you have a Mac or PC?
Guy: A laptop.

Me: You need to reboot your computer.
Woman: OK. (She unplugs her printer and the USB receiver for her wireless mouse/keyboard).

People flipping out on me because a 3rd party service is down or having problems (Gmail, Dropbox, etc).

If we ever have a problem with an on-prem server/hardware, random office worker: "If we were in the cloud this wouldn't have happened." (This of course only in the last year or two.)

Had quite a few people ruin their laptops/iPods/iPhones because they brought them into the bathroom to listen to music while they took a long, hot shower. "But I didn't drop it in the tub!" Yes, it's true - moisture and electronics do not mix. All that condensation/steam that's on your mirror, that's also on the internal components of your computer.

One guy plugged a surge protector into itself instead of a socket in the wall, he couldn't figure out why his computer wouldn't turn on.

A guy called me in a panic because he wanted to test the Windows 7 beta, little did he know that doing so formatted the HDD. Why he tried this on his work machine is beyond me. He had a ton of data saved locally too, sucked to be him.

Ever get the

"How do I open the drink holder?"

Those are pretty funny.

[OSUFan_88]

Re: Customer service/retail workers: Post your favorite angry customer stories!

How many people here sell ink? I ask because I'm wondering how many ways you have heard a customer say Lexmark.

I've heard:

Lenmark

Lexmarks

Lemark

Lesmark

And my all time favorite:

Brothark

[bgeno]

Re: Customer service/retail workers: Post your favorite angry customer stories!

I get a crazy story almost everyday working for company that runs websites and domain names.

Here is one I always remember.

ME: "Ok great sir, lets get into your account, go ahead and open an window and get to our site"

Custom: (customer gets up and literally opens a window), "Ok, windows open what do I do next?"

Some other funny ones I remember:

"I just bought a domain name, how come on not on the first page of google when I look up, Make Money Online?"

"I like to make a website like facebook and get a million people to it and maybe make a dating website." (I tell them the cost of a server or just even plain hosting to make a regular site) "Wait what? I have to pay for this? I can't do it for free?"

Customer: "I like to sell products online"

Me: "Ok great, we can setup a site to help you sell those products, what kind of products do you want to sell?"

Customer: "I dunno, I thought you were going to give me the products to sell"


That's like the snowflake of an iceberg. I can go on and on with people yelling or that come up with the craziest ideas. Buts its fun for me to get to the real people that have good ideas for websites and help them become successful. Really rewarding to help someones' business succeed.

I'm an IT consultant, I deal with everything from BS desktop issues to the bigger server/infrastructure projects.

Some of my favorites...

"What's the key you hold down again to make the letters capital?"

"We just lost power at my office, now my computer won't turn on."

Guy: I came in this morning and my computer screen is black, what happened?
Me: You turned it off yesterday, did you turn it on this morning?
Guy: No.

Me: Do you have a Mac or PC?
Guy: A laptop.

Me: You need to reboot your computer.
Woman: OK. (She unplugs her printer and the USB receiver for her wireless mouse/keyboard).

People flipping out on me because a 3rd party service is down or having problems (Gmail, Dropbox, etc).

If we ever have a problem with an on-prem server/hardware, random office worker: "If we were in the cloud this wouldn't have happened." (This of course only in the last year or two.)

Had quite a few people ruin their laptops/iPods/iPhones because they brought them into the bathroom to listen to music while they took a long, hot shower. "But I didn't drop it in the tub!" Yes, it's true - moisture and electronics do not mix. All that condensation/steam that's on your mirror, that's also on the internal components of your computer.

One guy plugged a surge protector into itself instead of a socket in the wall, he couldn't figure out why his computer wouldn't turn on.

A guy called me in a panic because he wanted to test the Windows 7 beta, little did he know that doing so formatted the HDD. Why he tried this on his work machine is beyond me. He had a ton of data saved locally too, sucked to be him.

Those are great. People amaze me when it comes to computers.

[mgoblue]

Re: Customer service/retail workers: Post your favorite angry customer stories!

Those are great. People amaze me when it comes to computers.

We were giving a "Lunch and Learn" to the rest of our company to teach them what the interactive team (web and otherwise) does. We had to be careful not to use too advanced terms. It was scary how basic it was. Anything past "browser window" and people would not understand.

It makes me wonder how normal people use the actual internet and not injure themselves lol.

[CMH]

We were giving a "Lunch and Learn" to the rest of our company to teach them what the interactive team (web and otherwise) does. We had to be careful not to use too advanced terms. It was scary how basic it was. Anything past "browser window" and people would not understand.

It makes me wonder how normal people use the actual internet and not injure themselves lol.

My boss was talking to his dad who was having trouble going online with Internet Explorer:

Boss: You can use Chrome.
Dad: What's that?
Boss: It's a browser.
Dad: What do you mean?
Boss: A browser like Internet Explorer.
Dad: I don't understand.

Some people just don't.


Sent from my mobile device.

[lilbiggio]

Re: Customer service/retail workers: Post your favorite angry customer stories!

It makes me wonder how normal people use the actual internet and not injure themselves lol.

If everybody knew how to use the internet, not screw up their computer, fix their own problems, a lot of IT people wouldn't have jobs. Not talking about a System Adminstrator or anything crtical like that but Joe Schmoe IT guy would definately be kicking himself in the nuts if there weren't users that needed assistance on at times the elementary things.

Nothing like job security to make one sleep a little better at night.

[canes21]

Re: Customer service/retail workers: Post your favorite angry customer stories!

If everybody knew how to use the internet, not screw up their computer, fix their own problems, a lot of IT people wouldn't have jobs. Not talking about a System Adminstrator or anything crtical like that but Joe Schmoe IT guy would definately be kicking himself in the nuts if there weren't users that needed assistance on at times the elementary things.

Nothing like job security to make one sleep a little better at night.

If society was smarter and everyone could work a computer, than I am sure technology would be advanced enough to where we'd have new jobs opening up, thus society and employment would both benefit.

[mgoblue]

Re: Customer service/retail workers: Post your favorite angry customer stories!

If everybody knew how to use the internet, not screw up their computer, fix their own problems, a lot of IT people wouldn't have jobs. Not talking about a System Adminstrator or anything crtical like that but Joe Schmoe IT guy would definately be kicking himself in the nuts if there weren't users that needed assistance on at times the elementary things.

Nothing like job security to make one sleep a little better at night.

Oh yeah, I'm not complaining (it keeps me in my web programming job lol), but it's just mindblowing at times. Seemingly smart people just don't use logic at all.

[AUChase]

Re: Customer service/retail workers: Post your favorite angry customer stories!

So...

I was at work today and I was on my way to the break room, to clock out for lunch. I stop and help a lady on my way, then turn to continue on. I got waved over to the side by an older man. I say, "yes sir ?" and he asked if I was called to help someone. I respond with, "No, but that heater tape (used to keep water pipes warm) is in one of my departments, I may be able to help.

He explains his dillema, so I start responding and the guy cuts me off rudely by saying ," no no no no.. that's not how the hell you fix it.. you may want to find me somebody who knows what the hell they're talking about and quit wasting my time". I look back at him and say, "Well.. If I understand correct, I've gave you the right answer and after all, that is in my department and I know a good bit about it." He fires back with, "No.. you don't know the first damn thing about it. You should stop being rude to me, because I know your' boss and let me tell you something, this isn't the only ****ing place I got to shop at.. there will be a Lowe's here soon).

I was starting to get a little aggravated and said, "Well, I'm not being rude, it seems to be the other way around and I can't help you any further if you're just going to keep cussing towards me like that".

So, my boss turns the corner and he walks up and the guy says, "Well.. since this smart *** can't answer my question, maybe you can".. my boss gives him the same damn answer and he looks back at me and says, "You know.. you're the third Auburn fan I've seen in this store and you're all rude as hell. You didn't want to help me, you just wanted to be a smart ***" He looks back at my boss and says, "Thank you David.. you have a good day and R**l T**e"..

I start to walk off and say "Thanks sir, you have a great day yourself"...

Which seemed to make him more mad.

I swear, I hate stupid people. I tried my best to be nice throughout the entire process and I could feel my face getting hot from anger, but I held back and didn't really say anything out of line. Dude was just being a complete dick because I had an Auburn hat on.. everyone who knows me at work, knows I'm great at helping customers and always friendly.

[slickdtc]

Re: Customer service/retail workers: Post your favorite angry customer stories!

We close for pickup at 10pm. Delivery runs until 11pm or 1am on weekends. Lady calls at 10pm on the dot. She wants to pick up, I say nah we're closed. She's not in our delivery area, either. Sorry.

A minute or two later, a dude calls up. Same number.

Guy: I'm 3 minutes away, can I please come pick it up?
Me: No, sorry, nothing I can do.
Guy: Is this Steve (my general manager)?
Me: No.
Guy: He lets him do it.
Me: Well I can't.
Guy: So you want to lose business?
Me: No but we're closed.
Guy: Well, I'll be talking to your managers.
Me: Okay.
*click*

I love how people always go to that I'm going to talk to your manager spiel or you want to lose a customer/business. I don't care. I'm not going to go out of my way to beg you to get food from us, especially when we're closed already. Tough break homie.

[Gotmadskillzson]

Re: Customer service/retail workers: Post your favorite angry customer stories!

Even more annoying is when females put their man on the phone, as though just because he is a man, he is going to get a different answer. LOL

OR

When people say one of their relatives is a manager at a different location. I use to look at them and say and ?????? That is over there, not here where you currently are at.

[AUChase]

Re: Customer service/retail workers: Post your favorite angry customer stories!

Yeah, I hate lists and husbands who send their wife in after everything, when they don't have a clue what they are looking for.

I hate when they just dial the husband's number and hand me the phone, without giving any sort of introduction.

[matt8204]

Re: Customer service/retail workers: Post your favorite angry customer stories!

So...

I was at work today and I was on my way to the break room, to clock out for lunch. I stop and help a lady on my way, then turn to continue on. I got waved over to the side by an older man. I say, "yes sir ?" and he asked if I was called to help someone. I respond with, "No, but that heater tape (used to keep water pipes warm) is in one of my departments, I may be able to help.

He explains his dillema, so I start responding and the guy cuts me off rudely by saying ," no no no no.. that's not how the hell you fix it.. you may want to find me somebody who knows what the hell they're talking about and quit wasting my time". I look back at him and say, "Well.. If I understand correct, I've gave you the right answer and after all, that is in my department and I know a good bit about it." He fires back with, "No.. you don't know the first damn thing about it. You should stop being rude to me, because I know your' boss and let me tell you something, this isn't the only ****ing place I got to shop at.. there will be a Lowe's here soon).

I was starting to get a little aggravated and said, "Well, I'm not being rude, it seems to be the other way around and I can't help you any further if you're just going to keep cussing towards me like that".

So, my boss turns the corner and he walks up and the guy says, "Well.. since this smart *** can't answer my question, maybe you can".. my boss gives him the same damn answer and he looks back at me and says, "You know.. you're the third Auburn fan I've seen in this store and you're all rude as hell. You didn't want to help me, you just wanted to be a smart ***" He looks back at my boss and says, "Thank you David.. you have a good day and R**l T**e"..

I start to walk off and say "Thanks sir, you have a great day yourself"...

Which seemed to make him more mad.

I swear, I hate stupid people. I tried my best to be nice throughout the entire process and I could feel my face getting hot from anger, but I held back and didn't really say anything out of line. Dude was just being a complete dick because I had an Auburn hat on.. everyone who knows me at work, knows I'm great at helping customers and always friendly.

Giving someone crap (not good-natured ribbing, I mean poor treatment) because of the team/school that they root for. To me, that's the epitome of a loser. Get a life.

[BlueNGold]

Re: Customer service/retail workers: Post your favorite angry customer stories!

I swear, I hate <strike>stupid people</strike> Alabama fans.

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