Best Buy complaint - Input Appreciated

[Dirty Turtles]

Re: Best Buy complaint - Input Appreciated

I'll just bring this in from another thread I had posted it in.

Best Buy/HSBC screwed me over with their credit card. I got their protection plan (like 5$ a month or something) that covered events like of getting laid off from work, death, major medical injury, etc. I could avoid interest and other financial options. Well I got laid off from work, so I contacted their customer service about it, and they claimed that they "didn't have the documentation showing that I was a part of the program." Even though they charged me the 5$ a month for a year or so, they didn't have documentation that I was enrolled in the program.

Needless to say, I no longer give my business to Best Buy.

[authentic]

Re: Best Buy complaint - Input Appreciated

I have run into a bit of an issue with Best Buy involving a refund. I am considering sending a complaint to their corporate office, but I want to see if I'm alone on thinking my complaint is justified or not first.

Quick history of events:
October 2011 - I bought the Droid Bionic and monthly insurance from Best Buy.
August 2012 - Traded my Bionic into BB for credit towards the Galaxy 3 and purchased new insurance from them.
January 2013 - I finally realized that I was being double billed for insurance once for each device (guess I need to pay more attention to my cc statement each month, but I shop at BB all the time so it never really jumped out at me) so I contacted BB customer service and they said it was because I never called to cancel the initial phone insurance. I finally cancelled it at that point and put in a refund request for the 4 months I did not at any point have possession of the phone, covering September-December.

A few weeks later they gave me a refund "as a courtesy", but the refund only covered 2 of the 4 months. I sent a follow up request/complaint which I just found out has been denied.

Do you think I am or am not justified in feeling wronged in this situation? I understand that their policy states it is the customer's responsibility and they didn't 'have' to give me any refund. I also understand that I should have paid more attention to my cc statement. I can't help but look at it though from the perspective that there are still 2 months of charges for which I was not provided any product or service from Best Buy. Not only was the service not provided, but it was impossible for them to provide to me as they legally owned the device they were charging me for.

Additionally, are there any other routes I can take to resolve this favorably if you think I am justified?

Thanks in advance

You'd be better of going into a Best Buy and talking with their mobile section. The employees in store are more likely to try and do something for you than someone over the phone. I didn't read any of the thread so I'm not sure what your situation is now, but if you go to the right store they will take care of you.

[authentic]

Re: Best Buy complaint - Input Appreciated

I'll just bring this in from another thread I had posted it in.

Best Buy/HSBC screwed me over with their credit card. I got their protection plan (like 5$ a month or something) that covered events like of getting laid off from work, death, major medical injury, etc. I could avoid interest and other financial options. Well I got laid off from work, so I contacted their customer service about it, and they claimed that they "didn't have the documentation showing that I was a part of the program." Even though they charged me the 5$ a month for a year or so, they didn't have documentation that I was enrolled in the program.

Needless to say, I no longer give my business to Best Buy.

That's because Best Buy and HSBC no longer work together. Best Buy is with Capital One now and the old policy of paying 5$ a month was disbanded about 4-5 months ago. If you were paying that then you weren't contacted by HSBC/BBY. If the company was unable to tell you that, they put your card on hold right away. There's been some issues like this and there shouldn't be an issue with getting your financing plan switched. If you would've went into your Best Buy they would've had you fill out a sheet to have any purchase you made be put into 24 month financing or a financing offer that works.

[jbd345]

Re: Best Buy complaint - Input Appreciated

I don't get why people say "they'll take their business elsewhere" to a big box store like best buy. loosing one customer to them means nothing because there will probably be five more new customers to replace you. Don't mean to be a negative ned here, but you also probably hurt your claim by saying that.

[SuperBowlNachos]

It's not just one person. The OP isn't the only person in the world who will actually take their business elsewhere if they get screwed.