A couple weeks ago I sold a laptop on ebay. Its 3 years old and in good condition for its age. It functioned perfectly when I sent it out, and the only blemishes on the laptop itself was some paint worn off where your right wrist sits and some dust I couldn't get out under the keys. I cleaned it it as best as I could.
The laptop sold and I shipped it out. About 4 days later the guy contacts me and says he wants to return the laptop because its not in good enough condition. He mentioned both things that I said above. I said that I thought he was being nit picky about the worn paint, which was literally about a half inch, and told him I tried to clean under the keys as best I could. I reminded him the computer was used and its 3 years old just like it said in the description. Then he even admitted that he was being a little nit picky but wanted to send it back anyway.
This is ebay's description of used. An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.
I also forgot to mention that I specified no returns with the auction. But even after all of this I decided to let him return it. I asked him to please ship it out the next morning which would have been last Monday and he agreed. So I figure I would give it a few days and it should be here. Well a few days came and went.
I told myself that I would wait till Saturday. So I do, and still didn't get it. I sent him a message that day and didn't hear anything back. I sent him another message Sunday, and didn't here anything back. Finally, last night I sent him a message telling him I am keeping his money and he can keep the computer. I wasn't gonna wait anymore. So of course he responds back and tell me he didn't have time to ship it back to me over the last week and that he will ship it today.
I told him that was ridiculous. He then tells me that there was something wrong with the computer anyway. That a config box keeps popping up and there is no way to stop it. He said he couldn't do anything.
I have never once had any functionality issues with this computer. And now I'm supposed to believe this crap? I have used that laptop to browse and post on OS for the last 3 years. If there was a problem like that I wouldn't have been able to do that.
I told him that if this issue or any other issues is there when I get the computer back then I would have to consult ebay before I pay him back. I feel like I at least deserve to be able to do that after all the BS.
So I guess what I'm asking is am I wrong here? Has anyone had any similar experiences and if so how did you handle it?
I'm really sorry this is so long, but I guess it had to be to tell the whole story.
The laptop sold and I shipped it out. About 4 days later the guy contacts me and says he wants to return the laptop because its not in good enough condition. He mentioned both things that I said above. I said that I thought he was being nit picky about the worn paint, which was literally about a half inch, and told him I tried to clean under the keys as best I could. I reminded him the computer was used and its 3 years old just like it said in the description. Then he even admitted that he was being a little nit picky but wanted to send it back anyway.
This is ebay's description of used. An item that has been used previously. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and description of any imperfections.
I also forgot to mention that I specified no returns with the auction. But even after all of this I decided to let him return it. I asked him to please ship it out the next morning which would have been last Monday and he agreed. So I figure I would give it a few days and it should be here. Well a few days came and went.
I told myself that I would wait till Saturday. So I do, and still didn't get it. I sent him a message that day and didn't hear anything back. I sent him another message Sunday, and didn't here anything back. Finally, last night I sent him a message telling him I am keeping his money and he can keep the computer. I wasn't gonna wait anymore. So of course he responds back and tell me he didn't have time to ship it back to me over the last week and that he will ship it today.
I told him that was ridiculous. He then tells me that there was something wrong with the computer anyway. That a config box keeps popping up and there is no way to stop it. He said he couldn't do anything.
I have never once had any functionality issues with this computer. And now I'm supposed to believe this crap? I have used that laptop to browse and post on OS for the last 3 years. If there was a problem like that I wouldn't have been able to do that.
I told him that if this issue or any other issues is there when I get the computer back then I would have to consult ebay before I pay him back. I feel like I at least deserve to be able to do that after all the BS.
So I guess what I'm asking is am I wrong here? Has anyone had any similar experiences and if so how did you handle it?
I'm really sorry this is so long, but I guess it had to be to tell the whole story.
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