CHECK YOUR AMAZON ACCOUNT!

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  • Skyboxer
    Donny Baseball!
    • Jul 2002
    • 20302

    #1

    CHECK YOUR AMAZON ACCOUNT!

    My wifes Amazon account was hacked today. Been on phone for almost an hour with pretty incompetent support.

    Looking into it my wife received an email today around noon about the changes. NOT confirming any changes but telling us about the changes... What good is that??!!
    So now her account email has changed to some weird gmail account.

    Going in circles with Amazon as they keep saying since our email and address doesn't match what account says now that "DUE TO SECURITY" ...LMAO... They can't assist...
    Already had to go to supervisor and now on hold again.

    So check yours to be safe....

    to be continued...
    Joshua:
    "D.O.D. pension files indicate current mailing as: Dr. Robert Hume,
    a.k.a. Stephen W. Falken, 5 Tall Cedar Road, Goose Island, Oregon"


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  • bigbob
    MVP
    • Sep 2007
    • 10471

    #2
    re: CHECK YOUR AMAZON ACCOUNT!

    Changed my password, regardless.

    Hope everything works out.
    --

    Have you ever wanted to coach or play basketball at the next level, but something prevented you from achieving that dream? Fret no more. Ask me about SimWorld Hoops to see how you can create your virtual self, and follow your path from the prep-level to the pros.

    #SeeTheGameBeTheGame

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    • Skyboxer
      Donny Baseball!
      • Jul 2002
      • 20302

      #3
      re: CHECK YOUR AMAZON ACCOUNT!

      Finally resolved.

      However this was some of the worse customer support I've ever been a part of.

      First they say the email and mailing address we provided was not what was on the account so they couldn't help.
      Kept having to tell them that yes of course they don't match since account was hacked...

      Had to go back to a previous order and give them the order number so they would look that up to verify what we were saying about our mailing address was correct. Luckily we still had the order confirmation emails from earlier purchases.

      After 3 different people they finally said they reset account to what it was before the changes that took place at noon.. and they sent an email to us to change password etc..
      HOWEVER: They sent email to the email on the account and not to our actual email..

      FINALLY after the 4th rep got on phone and we had to go through the whole thing again they sent email to the correct address.

      Account password changed etc..

      Certainly going to log back in, in the morning, to make sure all is still well.
      Joshua:
      "D.O.D. pension files indicate current mailing as: Dr. Robert Hume,
      a.k.a. Stephen W. Falken, 5 Tall Cedar Road, Goose Island, Oregon"


      Skyboxer OS TWITCH
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      PSN: Skyboxeros
      SWITCH 8211-0709-4612
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      • Stu
        All Star
        • Jun 2004
        • 7924

        #4
        Re: CHECK YOUR AMAZON ACCOUNT!

        Did you have two factor authentication enabled on your account?

        Last edited by Stu; 02-12-2016, 07:56 AM.
        Sim Gaming Network

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        • SuperBowlNachos
          All Star
          • Jul 2004
          • 10218

          #5
          Re: CHECK YOUR AMAZON ACCOUNT!

          Change the password on every account your wife has. Yours too if you use the same PC. Scan computer with Malwarebytes. They likely already knew her password. I don't think they hacked Amazon. Whenever I've put in a new address on Amazon they made me re-enter the credit card #. I wonder if they do the same thing with changed email addresses.

          Comment

          • Skyboxer
            Donny Baseball!
            • Jul 2002
            • 20302

            #6
            Re: CHECK YOUR AMAZON ACCOUNT!

            Originally posted by Stu
            Did you have two factor authentication enabled on your account?

            http://krebsonsecurity.com/2015/11/h...ity-on-amazon/
            Mine yes. She didnt. I did hers last night.
            More irestated with the help given..etc...like saying they can't help because the address and email etc.. wasn't what was on account.
            Either way I believe it's all good.

            Wife is known for not being very secure.. tech savy so I'm sure after a nights sleep that she either got nailed by a fake log in or something.
            Last edited by Skyboxer; 02-12-2016, 01:50 PM.
            Joshua:
            "D.O.D. pension files indicate current mailing as: Dr. Robert Hume,
            a.k.a. Stephen W. Falken, 5 Tall Cedar Road, Goose Island, Oregon"


            Skyboxer OS TWITCH
            STEAM
            PSN: Skyboxeros
            SWITCH 8211-0709-4612
            XBOX Skyboxer OS

            Comment

            • Skyboxer
              Donny Baseball!
              • Jul 2002
              • 20302

              #7
              Re: CHECK YOUR AMAZON ACCOUNT!

              Originally posted by SuperBowlNachos
              Change the password on every account your wife has. Yours too if you use the same PC. Scan computer with Malwarebytes. They likely already knew her password. I don't think they hacked Amazon. Whenever I've put in a new address on Amazon they made me re-enter the credit card #. I wonder if they do the same thing with changed email addresses.
              No one uses my laptop but me. It's locked down like.Knox..

              I've already did a sweep etc and will see what happens....
              Joshua:
              "D.O.D. pension files indicate current mailing as: Dr. Robert Hume,
              a.k.a. Stephen W. Falken, 5 Tall Cedar Road, Goose Island, Oregon"


              Skyboxer OS TWITCH
              STEAM
              PSN: Skyboxeros
              SWITCH 8211-0709-4612
              XBOX Skyboxer OS

              Comment

              • dickey1331
                Everyday is Faceurary!
                • Sep 2009
                • 14285

                #8
                Re: CHECK YOUR AMAZON ACCOUNT!

                My friends account got hacked today as well. My rockstar account got hacked yesterday
                MLB: Texas Rangers
                Soccer: FC Dallas, Fleetwood Town
                NCAA: SMU, UTA
                NFL: Dallas Cowboys
                NHL: Dallas Stars
                NBA: Dallas Mavericks

                I own a band check it out

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                • Bullit
                  Bacon is Better
                  • Aug 2009
                  • 5004

                  #9
                  Re: CHECK YOUR AMAZON ACCOUNT!

                  Yea I got a text through my phone telling my to change my Amazon account. Deleted that and just went on to Amazon and changed my account info.
                  In Loving memory of my "Cricket" 1/2/96 - 11/19/2012

                  My heart and soul hurt for your lost presence in my life.

                  Comment

                  • jb12780
                    Hall of Fame
                    • Oct 2008
                    • 10665

                    #10
                    Re: CHECK YOUR AMAZON ACCOUNT!

                    I set up 2 factor for my account.

                    Sent from my LGLS991 using Tapatalk
                    GT:jb12780
                    PSN:jb12780

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                    • Skyboxer
                      Donny Baseball!
                      • Jul 2002
                      • 20302

                      #11
                      Re: CHECK YOUR AMAZON ACCOUNT!

                      Certainly going to be keeping an eye out for a while.
                      Joshua:
                      "D.O.D. pension files indicate current mailing as: Dr. Robert Hume,
                      a.k.a. Stephen W. Falken, 5 Tall Cedar Road, Goose Island, Oregon"


                      Skyboxer OS TWITCH
                      STEAM
                      PSN: Skyboxeros
                      SWITCH 8211-0709-4612
                      XBOX Skyboxer OS

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                      • kehlis
                        Moderator
                        • Jul 2008
                        • 27738

                        #12
                        Re: CHECK YOUR AMAZON ACCOUNT!

                        Yea there is something going on. This is a FB post from my soon to be mother in law just now:

                        Can't fool this old lady!! I just got a text saying that my Amazon account requires verification, and to follow some link to verify the account. The phone number, 562-273-9483. is a California number, but I was curious, and looked it up on reverse white pages....of course, it was listed as a spam number. What a world, what a world!! wink emoticon

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                        • bigbob
                          MVP
                          • Sep 2007
                          • 10471

                          #13
                          Re: CHECK YOUR AMAZON ACCOUNT!

                          Originally posted by kehlis
                          Yea there is something going on. This is a FB post from my soon to be mother in law just now:
                          I like to imagine that because she is older, she actually typed out "wink emoticon" rather than .
                          --

                          Have you ever wanted to coach or play basketball at the next level, but something prevented you from achieving that dream? Fret no more. Ask me about SimWorld Hoops to see how you can create your virtual self, and follow your path from the prep-level to the pros.

                          #SeeTheGameBeTheGame

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