I've been thinking about examples of good customer service ever since I stumbled upon this.
Had another one that just popped into my head. 2 years ago I bought a ticket to Game 2 of the Orioles/Tigers ALDS from a third party site. I've done it countless times without issue.
When I print the ticket, it has Game 1 listed...not really a big deal as I had off of work that day as well, so I figured it was just a mixup and the ticket was still good. The day of the game comes, and I try going through the gate and the guy's scanner keeps bugging out every time he scans my ticket. I go over to the box office, who explain the ticket was a duplicate and the owner of the "real" one was already in Camden Yards. 15 minutes of panic ensues before I was lucky enough to get a spare club level ticket from the box office. O's win 12-3 and I got to see it, which was fine with me.
I contacted the site from which I bought my initial ticket to see if I could be refunded, and they got back to me the next business day. They explained that there was an error in their program that caused some tickets to be listed as still available despite being purchased, and that I would receive a 150% refund. I figured that was just a typo and was happy regardless, but lo and behold they actually gave me a 150% refund within 2-3 days.
VividSeats FTW.
Comment