Re: The Death of Customer Service...
Welp. You lost me here.
As an aside, always read loan documents. The person on the other side of the table is a sales person.
Best Customer Service Experience:
Planet of the Vapes (Go to their website if you need to know more of what they sell). Anyway, I bought the Boundless CF vape ($120) and when it came in the usb connection point had a charging issue so I issued a refund. A nice guy then called me and explained this whole situation that they have a batch of next years brand new CFX which comes with a digital screen and other additions I can't include here but all in all it was a $80 step up. He said "How about I issue that refund and send you out one of these instead for you going through this!"
It was one of the nicest, chill, customer service experiences ever.
Worst Customer Service Experience:
I have two of these and several of you guys who read the PS4 forum would know the first one. My PS4 got hacked, guy took control of my PS4 remaotely and gained entry even when I had two factor auth enabled. Dealing with Sony felt like a lost cause, my dog makes bigger decisions(where should I spin and **** today) than these reps are allowed to. So much red tape that it limits the customer service rep from doing anything but frustrate the customer. All in all it got handled but took 10 days or so for my bank account to be refunded the money he stole.
Last one just happened. I love my credit union Advancial, BUT I had the worst experience with one of their loan members. So I went in to get approved to finance a 4 wheeler for hunting season. I told the load rep, I want to finance right around $100 a month so where does that come to total wise. She says $3,000, to which I thought was perfect spot for a decent bike.
So I set out test riding different bikes and finally found one I wanted. Guy says best he will do is $3,200 and I felt that was a fair price so I contacted the rep to see if that would pose any problem to change it to 3,200. Nope no issue at all.
So I go in, get the money, head over and purchase the bike. The rep calls me the next day and says, I forgot to get you to sign some paper work. Ok, no problem I'll be over in a few. When I get there, she informs me the total owed will be $3,485....so at this point I'm lost. WHY??? So she then gives me this run around excuse which I'm still confused of to this day. Because the original amount requested was 3,000 and then was bumped up to 3,200 that they would only cover 90% and I had to cover the 10%. So I'm stumped, it doesn't make a lick of sense to me and the amount now is $200 more than they gave me so I'm just getting more mad since none of it makes sense.
So she then says, let me make a call and see if we can get this removed........PLEASE DO! So quick second she hangs up, its taken care of now no need to worry about it, your total owed is $3,200 even.
So I leave thinking "WTF!" and tell my wife about the whole situation. So the next day(Saturday) I leave to make a hunt and while I'm riding with the 4wheeler in the bed of the truck it hits me....I wonder if I need insurance on the bike, she never mentioned it". So come Monday I head over and ask her if insurance was required. "Yes, its roughly $10 to $15 a month from my experience, just make sure to have it done before X date, if not the bank will add CPI insurance to your note". So I leave thinking, well damn good thing I went in to ask! Next day I call Geico to add insurance and sure enough it was $14 a month, Geico then informed me they would send all paper work to Advanical. At this point I believe everything is a done deal and finished.
2 months later I log on to pay my note and my total went up $190 bucks, so I'm thinking WTF NOW! I call the office and they explain to me CPI insurance of $65 of added and another CPI addition of $125. The rep can't give me an answer on why 2 policies were added and appeared confused. So I tell her, not to worry about it, I will drive down to the office. The same loan rep who never mentioned insurance in the first place, the same one who said it was "around $15" a month, was the same rep to tell me she told me "Full coverage" was required. First of all it was complete lie, second of all full coverage is $55 a month so my little $94 + $14 note suddenly turned into $94 + $55. I was pissed on many levels because of how everything was handled.
Needless to say, nothing can be done about it now. Next time I won't use "Cookie" as my loan rep, I should of known by the name itself it was going to be a cluster ****.
Planet of the Vapes (Go to their website if you need to know more of what they sell). Anyway, I bought the Boundless CF vape ($120) and when it came in the usb connection point had a charging issue so I issued a refund. A nice guy then called me and explained this whole situation that they have a batch of next years brand new CFX which comes with a digital screen and other additions I can't include here but all in all it was a $80 step up. He said "How about I issue that refund and send you out one of these instead for you going through this!"
It was one of the nicest, chill, customer service experiences ever.
Worst Customer Service Experience:
I have two of these and several of you guys who read the PS4 forum would know the first one. My PS4 got hacked, guy took control of my PS4 remaotely and gained entry even when I had two factor auth enabled. Dealing with Sony felt like a lost cause, my dog makes bigger decisions(where should I spin and **** today) than these reps are allowed to. So much red tape that it limits the customer service rep from doing anything but frustrate the customer. All in all it got handled but took 10 days or so for my bank account to be refunded the money he stole.
Last one just happened. I love my credit union Advancial, BUT I had the worst experience with one of their loan members. So I went in to get approved to finance a 4 wheeler for hunting season. I told the load rep, I want to finance right around $100 a month so where does that come to total wise. She says $3,000, to which I thought was perfect spot for a decent bike.
So I set out test riding different bikes and finally found one I wanted. Guy says best he will do is $3,200 and I felt that was a fair price so I contacted the rep to see if that would pose any problem to change it to 3,200. Nope no issue at all.
So I go in, get the money, head over and purchase the bike. The rep calls me the next day and says, I forgot to get you to sign some paper work. Ok, no problem I'll be over in a few. When I get there, she informs me the total owed will be $3,485....so at this point I'm lost. WHY??? So she then gives me this run around excuse which I'm still confused of to this day. Because the original amount requested was 3,000 and then was bumped up to 3,200 that they would only cover 90% and I had to cover the 10%. So I'm stumped, it doesn't make a lick of sense to me and the amount now is $200 more than they gave me so I'm just getting more mad since none of it makes sense.
So she then says, let me make a call and see if we can get this removed........PLEASE DO! So quick second she hangs up, its taken care of now no need to worry about it, your total owed is $3,200 even.
So I leave thinking "WTF!" and tell my wife about the whole situation. So the next day(Saturday) I leave to make a hunt and while I'm riding with the 4wheeler in the bed of the truck it hits me....I wonder if I need insurance on the bike, she never mentioned it". So come Monday I head over and ask her if insurance was required. "Yes, its roughly $10 to $15 a month from my experience, just make sure to have it done before X date, if not the bank will add CPI insurance to your note". So I leave thinking, well damn good thing I went in to ask! Next day I call Geico to add insurance and sure enough it was $14 a month, Geico then informed me they would send all paper work to Advanical. At this point I believe everything is a done deal and finished.
2 months later I log on to pay my note and my total went up $190 bucks, so I'm thinking WTF NOW! I call the office and they explain to me CPI insurance of $65 of added and another CPI addition of $125. The rep can't give me an answer on why 2 policies were added and appeared confused. So I tell her, not to worry about it, I will drive down to the office. The same loan rep who never mentioned insurance in the first place, the same one who said it was "around $15" a month, was the same rep to tell me she told me "Full coverage" was required. First of all it was complete lie, second of all full coverage is $55 a month so my little $94 + $14 note suddenly turned into $94 + $55. I was pissed on many levels because of how everything was handled.
Needless to say, nothing can be done about it now. Next time I won't use "Cookie" as my loan rep, I should of known by the name itself it was going to be a cluster ****.
Welp. You lost me here.
As an aside, always read loan documents. The person on the other side of the table is a sales person.
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