Thread subscriptions not working

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  • Mike Lowe
    All Star
    • Dec 2006
    • 5286

    #1

    Thread subscriptions not working

    For some reason, I am no longer receiving email notification of threads I subscribe to. I emailed tech support but figured I'd post here too.

    I only show 3 subscriptions, which is not right, but even then, I do not receive emails for those. The other quirky thing is that subscriptions that I KNOW exist but do not show, when I try to click to resubscribe it tells me I already am (by only giving me the option to UNsubscribe).

    Please help! As a commish of a NCAA online dynasty this is troubling!
  • bronco92
    Host
    • Feb 2005
    • 1060

    #2
    Re: Thread subscriptions not working

    What type of email address do you have? e.g. gmail.com, hotmail.com ?

    Comment

    • Mike Lowe
      All Star
      • Dec 2006
      • 5286

      #3
      Re: Thread subscriptions not working

      Comcast. I've tested with other sites and those subscriptions work just fine. OS and things like FOFC (linked through OS) do not work.

      Help!

      Comment

      • Chaos81
        Hall Of Fame
        • Mar 2004
        • 17150

        #4
        Re: Thread subscriptions not working

        I just checked and they work fine with gmail here. I tried subscribing to the MNF thread and the OT thread, and got emails from both of them.

        I used the "instant" notification.

        Comment

        • Mike Lowe
          All Star
          • Dec 2006
          • 5286

          #5
          Re: Thread subscriptions not working

          Right, this has always worked for me; for years even. Suddenly I noticed, it no longer works.

          Does anyone actually respond to support emails? I'm a bit disappointed I didn't hear anything today :-(

          Comment

          • bronco92
            Host
            • Feb 2005
            • 1060

            #6
            Re: Thread subscriptions not working

            Yeah, I do. I'll respond to you here.

            I've got no idea why its not working either. Unless other people are also experiencing this as well it may be unique to comcast.

            Comment

            • Mike Lowe
              All Star
              • Dec 2006
              • 5286

              #7
              Re: Thread subscriptions not working

              Can anyone verify who has Comcast? Is there anything else I can?

              Comment

              • Millennium
                Franchise Streamer
                • Aug 2002
                • 9889

                #8
                Re: Thread subscriptions not working

                I actually have Comcast, and it is working for me.

                Bronco, our site admin, is working on it. He will get back to you when and if he finds anything.
                Franchise > All Y'all

                My Twitter
                My Twitch Channel!

                Comment

                • Mike Lowe
                  All Star
                  • Dec 2006
                  • 5286

                  #9
                  Re: Thread subscriptions not working

                  Awesome, thank you so much! My fingers are crossed!

                  Comment

                  • bronco92
                    Host
                    • Feb 2005
                    • 1060

                    #10
                    Re: Thread subscriptions not working

                    Sorry Mike, but I have no idea why its not working for you. If its working for others, but not you, it must be something on your end. If I knew how to fix it I certainly would.

                    Comment

                    • Mike Lowe
                      All Star
                      • Dec 2006
                      • 5286

                      #11
                      Re: Thread subscriptions not working

                      I contacted Comcast and we went through the troubleshooting steps they offered. They basically had me create a new account with the same settings. When I finished I Had about 41 emails come through which I've already received and were left on the Comcast server. None of them obviously were from OS.

                      Guys, I appreciate you looking into this for me and I understand you've done all that you can do, but this obviously has to be an issue with the OS site and my account.

                      RECAP

                      -OS messages are not being received from neither Outlook nor the Comcast server.

                      -Other subscriptions, from various websites, are indeed making it to both Outlook and the Comcast server.

                      -The only sites not working are OS forums and the FOFC forums (hosted by OS).

                      -I never had a problem, for the 3-5 years I've used the site, until this week.

                      -It's not my computer as I've tried from other machines (and the fact that the Comcast server is not receiving them indicates this is a moot point anyway).

                      Could we please continue to look into this? Is there a maximum of thread subscriptions perhaps? How am I the only person on earth this isn't working for?

                      Perhaps I could try and create a new user name?

                      Comment

                      • Mike Lowe
                        All Star
                        • Dec 2006
                        • 5286

                        #12
                        Re: Thread subscriptions not working

                        Well, for what it's worth I created a second account, Mike Lowe2, but cannot activate it as that too does not receive emails from OS. This is very strange...makes me think it's something to do with something on my end again but what? I haven't changed anything, I've used this site for years, and love it...could it be a virus of some kind? If so, why doesn't it work from other computers?

                        Internet searches turned up nothing whatsoever...

                        Comment

                        • Mike Lowe
                          All Star
                          • Dec 2006
                          • 5286

                          #13
                          Re: Thread subscriptions not working

                          I just reformatted my computer and these thread subscriptions are still not working. OS is the only site these are not working for and I'm now convinced the problem is indeed on your end.

                          Anything else we can try?

                          Comment

                          • bronco92
                            Host
                            • Feb 2005
                            • 1060

                            #14
                            Re: Thread subscriptions not working

                            Maybe try with a gmail account? You can set your gmail account to auto-forward to your comcast account, so you'll still get everything in the one place.

                            Once you have your gmail account setup let me know what it is and I'll add it to your profile.

                            Comment

                            • bronco92
                              Host
                              • Feb 2005
                              • 1060

                              #15
                              Re: Thread subscriptions not working

                              This has been addressed. The gmail suggestion fixed it.

                              Comment

                              Working...