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Burns11 · 04-30-2012, 05:38 PM

Wow, ridiculous.

Only problem I had was AT&T wasn't going to give me the $300 rewards card they sold me with the service. They also flat out lied to me when I called.
I was told I would get $300 rewards card. I waited for a month and never heard anything about it, I goon the website and it says they can't find my account to call the rewards center. I call the rewards center and they say they can't find anything on my account about a rewards card and they can't add it to my account, customer service would have to do it. I get transferred and customer service tells me there's nothing on my account and it's the rewards center that would have to add the rewards card to my account (so one of the two is lying). I say the rewards center just told me customer service would have to add it I get put on hold. They come back and say that the rewards center told me that I wasn't eligible (not only a lie, but also calling me a liar in the process). After going back and forth saying the person I talked to when I ordered told me I was eligible, the website listed the exact same deal then and pretty much the same deal now (the reward amount was now $250), all she would respond is that I'm not eligible. I ask to speak to a manager and get put on hold. Manager picks up and we go back and forth. He keeps saying there's nothing on my account about any rewards and I'm not eligible so I start asking the question "So basically, what you are telling me, is that because someone put something into the computer wrong or told me the wrong thing, I am the one getting screwed? If the deal wasn't the same I would have hung up and just ordered online, but instead I'm just screwed out of my $300?" He brushed off that question multiple times and I just kept getting heated, so I ask to speak to his manager. He says OK, hold, then comes back and says the manager is busy and he could take my name and the manager would call withing 48 hours. 3 days later and no call, making me even angrier. I was ready to just say screw AT&T at this point and go with dish/directv and cable internet, but it would have cost me quite a bit more per month for the same service. I submit a complaint with the BBB and 3 days later I have my $300 as a credit on my account and I will keep Uverse as long as it stays cheaper.

04-30-2012, 05:38 PM	#118
Burns11 Greatness Has Arrived OVR: 16 Join Date: Mar 2007 Location: Louisville, KY Posts: 7,409	Re: Anyone have ATT Uverse TV? Wow, ridiculous. Only problem I had was AT&T wasn't going to give me the $300 rewards card they sold me with the service. They also flat out lied to me when I called. I was told I would get $300 rewards card. I waited for a month and never heard anything about it, I goon the website and it says they can't find my account to call the rewards center. I call the rewards center and they say they can't find anything on my account about a rewards card and they can't add it to my account, customer service would have to do it. I get transferred and customer service tells me there's nothing on my account and it's the rewards center that would have to add the rewards card to my account (so one of the two is lying). I say the rewards center just told me customer service would have to add it I get put on hold. They come back and say that the rewards center told me that I wasn't eligible (not only a lie, but also calling me a liar in the process). After going back and forth saying the person I talked to when I ordered told me I was eligible, the website listed the exact same deal then and pretty much the same deal now (the reward amount was now $250), all she would respond is that I'm not eligible. I ask to speak to a manager and get put on hold. Manager picks up and we go back and forth. He keeps saying there's nothing on my account about any rewards and I'm not eligible so I start asking the question "So basically, what you are telling me, is that because someone put something into the computer wrong or told me the wrong thing, I am the one getting screwed? If the deal wasn't the same I would have hung up and just ordered online, but instead I'm just screwed out of my $300?" He brushed off that question multiple times and I just kept getting heated, so I ask to speak to his manager. He says OK, hold, then comes back and says the manager is busy and he could take my name and the manager would call withing 48 hours. 3 days later and no call, making me even angrier. I was ready to just say screw AT&T at this point and go with dish/directv and cable internet, but it would have cost me quite a bit more per month for the same service. I submit a complaint with the BBB and 3 days later I have my $300 as a credit on my account and I will keep Uverse as long as it stays cheaper.