So basically, because his view doesn't line up with yours, he's "entitled".
And because a developers job is hard, he--the consumer who literally helps the developer make a living--has no right to criticize the developers work? Are you serious? I find that line of thinking totally absurd.
I develop games for a living and have for quite some time, and yep, it's hard, but that has nothing to do with anything. He--the gamer--has every right to criticize because without the gamer there is no game, there is no industry, there is nothing. The gamers keeps this ship afloat, not the developers, and I make sure to stay aware of that every single day and be grateful that the gamers are out there spending money to help me survive, and as long as they keep doing that they can keep criticizing my work as much as they want and I'm going to try to make it better for them based on that criticism because that's my job.