If you plan on calling up Sony to get a refund, here are some tips from a guy who worked in a call center for 3 months in college:
1) Don't be rude to the call center person. They aren't responsible for this problem and likely have little idea what's making you mad. They don't make the refund rules, so no need to rip into them to make yourself feel better.
2) If you're on hold for more than 10 min, I'd recommend you hang up and try again. Especially if you're "waiting to be transferred".
3) Do not ask for a supervisor unless you want to be on hold forever. In my old place we had one guy and when there was a busy day he'd have to take many, many calls. Most likely the person you're talking to can help you.
4) If one person rejects your refund request just call back and hope you talk to someone new. Sometimes a different person will help you. If they don't then ask for a supervisor, but be prepared for that wait.
Also, just being polite will help you in many cases. Acting like a jerk won't get you very far usually. Being treated like the biggest idiot on the planet for things you didn't do all day long wears on you.
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