PS4 JR edition with PS5 code

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  • Trevytrev11
    MVP
    • Nov 2006
    • 3259

    #46
    Re: PS4 JR edition with PS5 code

    This is the email I finally received...no help.

    Hello,

    Thank you for your message. We understand you are having an issue launching the Jackie Robinson Edition on PS5. If possible, could you make sure the PS5 Download Code from the left side of the Steelbook is entered into the PS Store "Redeem Code" section. Afterward, please insert the PS4 Disc into the PS5 and try again? You will need the PS4 disc to proceed. We regret any inconvenience caused by this.

    Have a good one,

    Joseph

    Comment

    • Cod
      MVP
      • May 2007
      • 2717

      #47
      Re: PS4 JR edition with PS5 code

      The problem y'all are experiencing doesn't seem wide spread. Makes me wonder if y'all got a bad batch of codes, accidentally missed a step, or didn't follow the process spelled out in the case. That's probably why Sony is having a hard time diagnosing/fixing the problem.

      Too bad Sony can't remote into your PS5 and fix the problem.
      Last edited by Cod; 04-23-2021, 06:28 PM.

      Comment

      • Trevytrev11
        MVP
        • Nov 2006
        • 3259

        #48
        Re: PS4 JR edition with PS5 code

        Wish they would just give us a new code...seems pretty simple if it’s not wide spread.

        Comment

        • number_21
          Rookie
          • May 2008
          • 39

          #49
          Re: PS4 JR edition with PS5 code

          As of now, I'm getting ready to return the one I bought, and just rebuy to get a new box to get a new code that way.

          Ridiculous, that I have to go through this trouble.

          Comment

          • Roddyzod
            Rookie
            • Jan 2020
            • 11

            #50
            Re: PS4 JR edition with PS5 code

            Walmart is letting me ship it back and refunding my money. My guess is since it's not a wide spread issue their going to pretend it's not an issue at all. Trying to contact them this week has been silly.....4 replies, first they said make sure the cd is in the system, then they asked if I was still having the issue, then they told me again to make sure the cd is in the system. Ans then that they're aware of the issue and their working on it. Ok, sure. But in the meantime I paid for early access and over a week later still don't have access. Luckily walmart is taking it back. Great dev but damn, customer service on this was absolutely laughable.

            Comment

            • Trevytrev11
              MVP
              • Nov 2006
              • 3259

              #51
              Re: PS4 JR edition with PS5 code

              Another stellar email.

              Hello,

              Thank you for your message. Please insert the PS4 Disc into the PS5 and try again. You will need the PS4 disc to proceed. We regret any inconvenience caused by this.
              Have a good one,

              Joseph

              Comment

              • MLB14
                Pro
                • May 2014
                • 636

                #52
                Re: PS4 JR edition with PS5 code

                Originally posted by Trevytrev11
                Another stellar email.



                Hello,



                Thank you for your message. Please insert the PS4 Disc into the PS5 and try again. You will need the PS4 disc to proceed. We regret any inconvenience caused by this.

                Have a good one,



                Joseph
                In other words, keep tryin. Brute force it! LOL

                [emoji336] mobile device
                Do it. (Release The Show for PC)

                Comment

                • Trevytrev11
                  MVP
                  • Nov 2006
                  • 3259

                  #53
                  Re: PS4 JR edition with PS5 code

                  Latest and likely final email:


                  Hello,

                  Thank you for the email. For all issues related to purchases and PSN store entitlements please contact PSN support linked below. They have the tools and abilities to better assist you with these issues. We regret any inconvenience.

                  PSN Support: https://support.us.playstation.com/

                  Thank you.

                  Have a good one,

                  Joseph

                  Comment

                  • Trevytrev11
                    MVP
                    • Nov 2006
                    • 3259

                    #54
                    Re: PS4 JR edition with PS5 code

                    Yo everyone!!!! Check it now! I got the below email, fired it up, clicked the three dots and there was two options: $69.99 and Free. Clicked on Free and am now able to download.

                    Hello,

                    Thank you for the email. We understand you are still having trouble with Code Redemption. Rest assured, we have been in recent contact with PS Support who have assured us they have the tools and abilities to better assist you with these issues and the code should be working now. We regret any inconvenience.

                    Please contact PSN Support for a complimentary credit: https://support.us.playstation.com/
                    Have a good one,

                    Joseph

                    Comment

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