That's the point. If you read back, the main one's asking about it (like brunnoce, for example) haven't been rude, demanding, etc. They've just expressed disappointment (in a healthy way) and then moved on to asking questions. Someone jumped in and tried to put them in there place by stating (without real knowledge too, mind you) that the issue was "made up".
You've shifted from the point a bit (and in all fairness, maybe I missed yours). Making blanket statements to cover either argument is equally silly and points to nothing, really. It doesn't have to be as black and white as you're trying to make it. The issue for people is something that IS in the game and WAS working differently is apparently not this year. They DO have a right to disappointment on that without being draped with the "self entitlement" blanket.
Some people will never be happy and complain about everything...I agree. I don't think we always have to gear our counters to that lowest common denominator though.
It works both ways too. One could argue that those who jump on every complaint that goes on are self endulgent.

Maybe we're on different pages here. I'm talking about real gripes and you seem to be pointing to baseless complainers. I have no disagreement with that premise. In fact, I've had my own gripes with people senslessly demanding from/bashing SCEA. There's a constructive way and non-constructive way to handle it. On that, we are certainly on the same page.
My only point was, to refute every gripe as rediculous based on your personal ranking of it, and without understanding the nature of the complaint only exacerbates the issue and puts the focus on the more dramatic, negative posters among us.
But now I'm doing the same...lol...so with that, (in the interest of avoiding full on hypocrasy

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