I'd like to see better Communication and Transparency from 2K in 2K18

[LorenzoDC]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

Every place on the internet is a tea party compared to Twitter replies. If you're on Twitter and you're a high profile person, you expect your mentions to be a sewer system of awfulness.

If we expect better communication in the future, we need to return that favor and be a little more respectful towards the people who make this game and come here to discuss it with us. They don't have to come here to talk to us about the game. It's not like they're going to lose massive amounts of sales if they just stopped coming to OS. We're a tiny little portion of this games community, yet we expect to be catered to like we're kings among mere mortals.

Yep, that's us. That's me. That's 24th Letter. That's trekfan. And so on.

We're all divas, every one of us. Only you can see us clearly.

Seriously, slow your roll, amigo.

[GrimaceZ7]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

Maybe instead of that $250k prize, they make it a $200k prize and spend that $50k to hire someone to answer some simple questions about the game? Perhaps write a short manual that explains what exactly badges do and how to earn them, what attributes do and how they effect gameplay, etc? I bet there are a bunch of capable people who would jump at that job. I mean, you'd think that a community manager would be the guy who could and would do that.

I basically have the same job that Ronnie has, but we don't market video games. If there was something so integral to our business that the majority of our customer base was upset about, it's my job to communicate that to them. That tells me that they don't want Ronnie or anyone else giving out that information. But if I used a company Twitter account and talked to our clients the way Ronnie talks to us, I'd be fired in a heartbeat.

I really hope EA does with their NBA game what they did with their FIFA game when they were trying to come back on Konami almost a decade ago. I don't think 2k is even interested in improving. With as much money as they're bringing in, they could fix a good portion of these issues and never miss the money they would spend to do it.

[Impetuous65]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

September/October = Ask nice and be respectful. Patches installed, nothing really changed. Asked Question about ACE, Def Settings, Substitutions, OTF Menu and how team ace package work with player ace package and a host of other things. All the question were asked nicely, respectfully and the result of those polite in tone questions. Fell upon Def ears.

OCT/NOV = After countless unanswered questions from about how to play this game because there are new things now in the game, questions asked nicely, respectfully and the results of those polite in tone questions. Fell upon Def ears.

Spend 60 bucks on the game some features are buggy and some don't work ask a question about when it will be fixed. Fall upon def ears.

So finally the consumer gets frustrated and lashes out, but he is told to be respectful, like he is being respected by the dev.

I don't get this be respectful tenor that is being expressed in Jan. 2017, when it didn't work in Sept/Oct/Nov of 2016.

You guys put all the weight on the consumer and none on the dev. The dev and it's market dept. refuses to answer basic features questions about how this works and why doesn't this works. Instead they make a couple of statements about you guys need to understand the dev process? no, no we don't, you as a dev need to understand that we are purchasing this product, you didn't give us nothing. I'm don't care how the sausage is made. I don't go into the kitchen of a restaurant either.

Instead of fellow OS members championing this false be nice = answers, is such a false narrative, it makes my blood boil.

Yes there are some trolls, but you can look around this forum and you can see videos/pics of legitmate questions with a meek tone that goes unanswered.

After months of neglect asking question for something I paid for? the nerve of you and those who think like you.

This is a business transaction.

So miss me with the be nice sentiment.

[The 24th Letter]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

As far as Operation Sports goes, showing respect for the developers runs January to December. Doesnt mean you cant be direct or hold them accountable..but being blatantly disrespectful wont fly here.

If you feel a more aggressive approach is necessary, then there are other outlets to do so. I think a lot of folks forget the developers are the ones that actually care about the quality of whats put out. This doesnt always coincide with what decisions are being handed down to them.

[Breakstarter]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

Maybe instead of that $250k prize, they make it a $200k prize and spend that $50k to hire someone to answer some simple questions about the game?

50k to pay someone to include what essentially is an instruction manual on how the game is supposed to work?

[Impetuous65]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

As far as Operation Sports goes, showing respect for the developers runs January to December. Doesnt mean you cant be direct or hold them accountable..but being blatantly disrespectful wont fly here.

If you feel a more aggressive approach is necessary, then there are other outlets to do so. I think a lot of folks forget the developers are the ones that actually care about the quality of whats put out. This doesnt always coincide with what decisions are being handed down to them.

Not talking about being disrespectful, just tired of this BS be nice = answers and it doesn't. Nice doesn't equal answers, firm doesn't equal answers, accountability doesn't equal answers. I don't know if I agree with they actually care about the quality, I just can't get in lock step with that thought process. Show me you care, don't tell me.

[Breakstarter]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

As far as Operation Sports goes, showing respect for the developers runs January to December. Doesnt mean you cant be direct or hold them accountable..but being blatantly disrespectful wont fly here.

If you feel a more aggressive approach is necessary, then there are other outlets to do so. I think a lot of folks forget the developers are the ones that actually care about the quality of whats put out. This doesnt always coincide with what decisions are being handed down to them.

Well operation sports, twitter and Facebook seem to be as close as we can get to getting aNY positive responses from developers. What would you suggest 24th for us consumers who care about the direction of 2ks franchise that would be a more aggressive approach without it being as you would say "blatantly disrespectful"?

[The 24th Letter]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

Not talking about being disrespectful, just tired of this BS be nice = answers and it doesn't. Nice doesn't equal answers, firm doesn't equal answers, accountability doesn't equal answers. I don't know if I agree with they actually care about the quality, I just can't get in lock step with that thought process.

Fair enough. Just wanted to make that clear.

but yes, the developers are the ones with the passion to see things improve....

The time, resources and priorites to get those things done arent always governed by them though. Czar told us how excited he was to share all the things he worked on this entire summer- then we hear about how we get no blog. You kind of have to read between the lines there. Its not because he just didnt want to share anymore.

[Breakstarter]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

The customer support, Ronnie and chris....they just don't feel like we have a true connection with them. They answer what they want to answer when there's issues to address concerning the game. It gets frustrating getting generic answers or no answers at all. Like it takes months to reveal how certain things work in this game every year. It's almost like the OS community has to figure things out and help each other with the most basic stuff such as how badges unlock, or what difficulty are the games modes played on, what did each patch change to the game...etc

If you can't understand where we customers are coming from then we seriously have to consider an alternative option because this just isn't right.

[NoLeafClover]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

I think everyone should tweet a link to this thread to:
@CHoops4Life @Ronnie2K @Beluba

If there are other twitter handles (I don't know them all), then feel free to add em.

I absolutely HATE the way that Twitter has somehow become the preferred method of contact and interaction, it's such a dumbed-down form of communication filled with "bruh FIX SHARPSHOOTERS i can't get greenz, ur game trash bruh" that how they hope to form game development decisions from the drivel posted there is beyond me.

If THAT has become their primary method of feedback and improvement, then I have lost all hope for the series' future direction...

[Juve]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

I've started to follow them on Twitter and it's truly just filled with casual gamers who all complain about not being able to hit every shot ever taken. It's ridiculous.

Sent from my SAMSUNG-SM-G920A using Tapatalk

[basehead617]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

IMO, a lot of 'explanations' (which would take a ****load of time, tbh) would just invite more disagreement by people who are only going by their own limited experience.

How many times have we seen people complain about phantom changes that didn't happen based on a single game?

If i were 2K I'd continue to have faith in the producers who work on the game, and to tune out people on the internet trying to explain to them what 'real basketball' is as if anybody is giving them new info.

Reporting flat out bugs is a different story but that doesn't need 'communication' from the developers.

[Macs Power]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

What exactly is the purpose of the NBA2K Weekly Livestream? Are they meant to say what's the latest with the game or is it to promote products or even both?

The last 4 I've watched have just promoted fitbits and now Paul George's shoes. How does that help anything?

[GrimaceZ7]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

50k to pay someone to include what essentially is an instruction manual on how the game is supposed to work?

They have people in place whose job it should be to do that. But since they're not having them do it, they should pay someone to do it. I know plenty of people who make 50k a year to do jack squat. The government is full of them.

[JUSTlFIED]

Re: I'd like to see better Communication and Transparency from 2K in 2K18

My guess is there has been some structural change in their PR/Marketing department, combined with the fact, that their "community managers" (Ronnie at least) come off as trying to be some type of pseudo-celebrity than actually serving the community.

I can remember the podcast, but I remember the game journalist saying he heard rumblings of the Dev Team and Marketing team bumping heads. I believe it.