Bug Report/Support

[Poetic]

Re: Bug Report/Support

This is related to a bug on the AH, which will be fixed this afternoon with our server maintenance. Basically, if you bought a card on the AH, when you claimed the card, the amount you paid for the card visually appears to be added to your RP total. The server has your proper RP amount still saved, but the client thinks you have more RP than you really do. So if you go to Get Cards and attempt to buy a pack with the fake RP, it bypasses our client check to see if you have enough currency, but the server rejects the purchase since it knows you don't have enough. At that point, the client then just shows you the empty pack like you see above.


The easiest "fix" for now is to just Quick Sell a Common card after you collect cards from AH purchases. This will update your RP to the proper value. This bug will be fixed with our 3pm maintenance today though too.

What else will you adress with this update? And could you say something on the problem I refered to in my post above (season games). Thanks and once again great Job with the new game.

[Bisdaddy]

Re: Bug Report/Support

I just had 20,700 RP and bid 10,900 on a card. Now it shows my RP total at 6,400. That's some bad math, but doesn't seem to fit this bug. Where's the rest of my RP? I was hoping to have about 10,000 left over to bid on another UR... Guess I'll see what happens after the maintenance that just started.

Thank you.

This is related to a bug on the AH, which will be fixed this afternoon with our server maintenance. Basically, if you bought a card on the AH, when you claimed the card, the amount you paid for the card visually appears to be added to your RP total. The server has your proper RP amount still saved, but the client thinks you have more RP than you really do. So if you go to Get Cards and attempt to buy a pack with the fake RP, it bypasses our client check to see if you have enough currency, but the server rejects the purchase since it knows you don't have enough. At that point, the client then just shows you the empty pack like you see above.


The easiest "fix" for now is to just Quick Sell a Common card after you collect cards from AH purchases. This will update your RP to the proper value. This bug will be fixed with our 3pm maintenance today though too.

[vasdim77]

Re: Bug Report/Support

for some reason I am not accumulating any VC on the app and it doesn't show up on the game either. I have tried uninstalling and reinstall and that didn't work at all either...I have completed a couple goals and the daily picks that all gave me vc but still show a balance of 0...

I have the same problem. Can someone have the solution?

I have the nba2k16 ps3 version

[kalkal]

Re: Bug Report/Support

It seems that the stat charge and ability don't work at all in the season. Me and someone else both saw this behavior.
Is it a know issue? Will it be fixed?
It seems to be a major issue

[jaghezi]

Re: Bug Report/Support

Good morning.

My game is keep crashing when i try to tap on the goal icon.

tried already to send an email on the support service but got no answer.

I'm not able to get the reward and is 2 days already.

If can help I'm on android with a samsung s5.

Hoping to have info soon.

Thank you

Inviato dal mio SM-G900F utilizzando Tapatalk

[MichaelWhitejr]

Re: Bug Report/Support

I have 3-4 psn accounts , I played nba2k16 with one and decided the name was the childish one so I changed my nba2k16 to a decent one.

Now I downloaded the mynba2k16 to my iphone as well and played with the childish account for a while when I was playing with that and now that I am on the real one I can't seem to log of , on the iphone one it shows that nba2k16 is the real one but when I switch to right side to mobile team , its still the old one ,

I logged off like a dozen times but automatically its there , I deleted the app and everything related and downloaded again but yet again its still there .

What can I do ?

TL;DR : Have X and Y psn accounts and nba2k16 accounts , logged in from phone app , cant change X to Y , no matter what it still shows Y when I want it to be X.

[chastepuppet]

Re: Bug Report/Support

I see with the newest update Greg Monroe had plastic surgery to look like Jabari Parker.

[MichaelWhitejr]

Re: Bug Report/Support

Noone knows how to fix this?

[NWGameDad]

Re: Bug Report/Support

It seems that the stat charge and ability don't work at all in the season. Me and someone else both saw this behavior.
Is it a know issue? Will it be fixed?
It seems to be a major issue

Both should be working in Seasons. What makes you say they are not?

[NWGameDad]

Re: Bug Report/Support

I have 3-4 psn accounts , I played nba2k16 with one and decided the name was the childish one so I changed my nba2k16 to a decent one.

Now I downloaded the mynba2k16 to my iphone as well and played with the childish account for a while when I was playing with that and now that I am on the real one I can't seem to log of , on the iphone one it shows that nba2k16 is the real one but when I switch to right side to mobile team , its still the old one ,

I logged off like a dozen times but automatically its there , I deleted the app and everything related and downloaded again but yet again its still there .

What can I do ?

TL;DR : Have X and Y psn accounts and nba2k16 accounts , logged in from phone app , cant change X to Y , no matter what it still shows Y when I want it to be X.

Unfortunately, when a PSN account is logged into on a device, at the device level you cannot logout. It's a problem with the Sony login SDK and is a problem in all apps that use it, not just ours. The only solution to completely logout is to uninstall/reinstall. Then you can login to a different PSN account.

[NWGameDad]

Re: Bug Report/Support

Good morning.

My game is keep crashing when i try to tap on the goal icon.

tried already to send an email on the support service but got no answer.

I'm not able to get the reward and is 2 days already.

If can help I'm on android with a samsung s5.

Hoping to have info soon.

Thank you

Inviato dal mio SM-G900F utilizzando Tapatalk

Are you by chance on the Italian version? There was a crash related to the Italian string that was fixed a couple days ago on the server. Just wait for the DLC (little download arrow in the bottom right) to complete, then you can open your Goals without crashing.

[Elite1216]

Re: Bug Report/Support

Unfortunately, when a PSN account is logged into on a device, at the device level you cannot logout. It's a problem with the Sony login SDK and is a problem in all apps that use it, not just ours. The only solution to completely logout is to uninstall/reinstall. Then you can login to a different PSN account.

Is this new? I never had a problem in 2k15. However, in 2k15, I did have to logout twice for it to take.

Unrelated, but on both my Android devices, I get the download arrow on the title screen every time I open the app. Is this a known bug?

[jaghezi]

Re: Bug Report/Support

Are you by chance on the Italian version? There was a crash related to the Italian string that was fixed a couple days ago on the server. Just wait for the DLC (little download arrow in the bottom right) to complete, then you can open your Goals without crashing.

Hi Danan yes I'm on the italian version... btw all solved saturday. Not crashing and everything is going smooth thank u for the answer... and rly good job on 2k16


Inviato dal mio SM-G900F utilizzando Tapatalk

[NWGameDad]

Re: Bug Report/Support

Is this new? I never had a problem in 2k15. However, in 2k15, I did have to logout twice for it to take.

Unrelated, but on both my Android devices, I get the download arrow on the title screen every time I open the app. Is this a known bug?

The PSN thing is new this year because of the most recent Sony SDK used in the new app.

For the reoccurring downloading problem, we are looking into this still. I get the issue myself on my iPad. The short term fix is to let it complete, then go into Options and tap Remove DLC. Then on the start screen let it complete again. After that it should stop forcing you to redownload.

[Rockie_Fresh88]

Re: Bug Report/Support

Man I still cannot sign into psn on my iPhone 6 what's the deal . I just want the daily vc bonus