Compensation for long maintanace

[Hotobu]

Re: Compensation for long maintanace

Swept in the first round. What's worse is that there was no way I was going to lose, and the Legendary I'd have won would have been enough to push me into Legendary season tier. Now I have to go through another season. If I don't win I'll be stuck in Epic season again.

[BenBobOmb]

Re: Compensation for long maintanace

I've been swept in the first round too. Well, they should've paused seasons until everybody was updated.

[Y2cik]

Re: Compensation for long maintanace

I've been swept in the first round too. Well, they should've paused seasons until everybody was updated.

Amen, even though I moved from 2d to 1st place (I'll move anyway - already won 2 times 1st place guy before maintenance) I think they should apologize with some freebies

[Illmatic1909]

Re: Compensation for long maintanace

I understand your frustration, but once you accept the fact that in this world, no one owes you ANYTHING, it will be easier to deal with it and move on. It's just an unfortunate circumstance.

[shadow2201]

Re: Compensation for long maintanace

I understand your frustration, but once you accept the fact that in this world, no one owes you ANYTHING, it will be easier to deal with it and move on. It's just an unfortunate circumstance.

At least someone see's it the right way!

[DnDMan]

Re: Compensation for long maintanace

I WANT A PONY!!!!!

[Hotobu]

Re: Compensation for long maintanace

I understand your frustration, but once you accept the fact that in this world, no one owes you ANYTHING, it will be easier to deal with it and move on. It's just an unfortunate circumstance.

Um, it would be impossible for you to be more wrong. That's the entire premise for the civil court system. Even though there are many cases of frivolous civil litigation, compensation for for what's owed is the entire reason it exists. When someone in, this case CD games, prevents a customer/user from using a service then it's good business practice to give the customer/user what they missed out on.

Here's an example. If you pay for a hotel room, then get to the property and the place is being fumigated management either needs to provide another room, or refund your money. You're a damn lie if you'd look at the clerk and say "oh well, these are unfortunate circumstances, you don't owe me anything, keep my money."

I'm sure your response in this case is "well you didn't pay for anything," no we didn't, but it's still an analagous situation because we the users are still out of time and effort put into said season, and the tangible value of that time and effort would have been better season rewards that many of us would have gotten if we'd been allowed the proper avenue to play.

Furthermore CD should want to do something because it's this type of thing that losses customers. I hadn't bought any credits yet, but was considering doing so depending on how the AH looked. Now there's no way I will because CD games chose not to support the customer, so why should I support them? I guarantee you I'm not alone on this, it's just that the others who feel this way don't post here.

[jigz87]

Re: Compensation for long maintanace

I wasn't in a season but I definitely think that some sort of compensation should happen for people that were in a season/playoffs.

[scottyrogers10]

Re: Compensation for long maintanace

Um, it would be impossible for you to be more wrong. That's the entire premise for the civil court system. Even though there are many cases of frivolous civil litigation, compensation for for what's owed is the entire reason it exists. When someone in, this case CD games, prevents a customer/user from using a service then it's good business practice to give the customer/user what they missed out on.

Here's an example. If you pay for a hotel room, then get to the property and the place is being fumigated management either needs to provide another room, or refund your money. You're a damn lie if you'd look at the clerk and say "oh well, these are unfortunate circumstances, you don't owe me anything, keep my money."

I'm sure your response in this case is "well you didn't pay for anything," no we didn't, but it's still an analagous situation because we the users are still out of time and effort put into said season, and the tangible value of that time and effort would have been better season rewards that many of us would have gotten if we'd been allowed the proper avenue to play.

Furthermore CD should want to do something because it's this type of thing that losses customers. I hadn't bought any credits yet, but was considering doing so depending on how the AH looked. Now there's no way I will because CD games chose not to support the customer, so why should I support them? I guarantee you I'm not alone on this, it's just that the others who feel this way don't post here.

I love how those that get pissed, always say... "I was thinking about paying and buying a pack, but I won't now" No you weren't, dont kid yourself you're a cheapo that wants everything to be free in life. This is the problem with the upcoming generation.

[JaysinSeason]

Re: Compensation for long maintanace

I don't think people are wrong to ask for compensation. They were told seasons would be paused and when the update happened that stance was reversed. Definitely not good business practices. However, if cd gave anything away it would go directly against their entire purpose of this game. Which is to funnel money from addicts/kids via ridiculously overpriced card packs.

[Illmatic1909]

Re: Compensation for long maintanace

Um, it would be impossible for you to be more wrong. That's the entire premise for the civil court system. Even though there are many cases of frivolous civil litigation, compensation for for what's owed is the entire reason it exists. When someone in, this case CD games, prevents a customer/user from using a service then it's good business practice to give the customer/user what they missed out on.

I really wish that a comedian could do a stand-up routine on your logic. That "time and effort" comment is humor at its essence. Your sense of entitlement is indicative of what is bringing our society down. Perhaps you should ask CD to recompense you for the opportunity cost of the time and effort you put in to playing a GAME.

You are the victim of an accident. This is not a "service." Accept an apology, move on...

[Hotobu]

Re: Compensation for long maintanace

And I really wish that someone capable of forming a cogent counter argument would respond to this post. I'd like to give you credit for the pseudointellectual "humor at it's essence" quip, but can't.

In this case there's no difference between a game and a service. The same logic applies.

[eVizions]

Re: Compensation for long maintanace

I love how those that get pissed, always say... "I was thinking about paying and buying a pack, but I won't now" No you weren't, dont kid yourself you're a cheapo that wants everything to be free in life. This is the problem with the upcoming generation.

Not that I'm aligning myself with the guy you're referencing (I'm not), but I wouldn't paint such broad strokes. I dropped a few hundred last year on Legendary packs. I have no problem spending if I feel there's value. This year, I waited to see what improvements they made and, overall, I was very happy with what they did. I think the game is much deeper and, while I still have a few minor complaints, I think they did a great job. I'm drawing the line with the $40/card pricetag, though. I reluctantly bought packs last year at $20, but $40 is way too much for a single card, especially since the likelihood is that you won't receive the highest tier. I also don't think I'll buy any $20 packs, because those are now de-valued.

I'm sure a lot of people are dropping some major coin on the Legendary/Star packs, but I won't be one of them. I'll play the game and I may drop a couple of bucks here or there to get a pack quicker, but I see no value in investing that much. I'll play the game organically.

[jonnyt345]

Re: Compensation for long maintanace

If you were top 2 in your season, and maintenance stuffed you up then CD should reward you with the top prize.

yeah i was top 2 and got swept in the first round due to not being able to log in

[AsYouSwish]

Re: Compensation for long maintanace

And I really wish that someone capable of forming a cogent counter argument would respond to this post. I'd like to give you credit for the pseudointellectual "humor at it's essence" quip, but can't.

In this case there's no difference between a game and a service. The same logic applies.

I'll take a crack at it mostly because I'm bored and like a good debate. If I understand your argument correctly it's that CD is providing a game/service in exchange for our buying packs, app store downloads, and 5 star ratings. They make direct money via people buying packs but even if you don't buy a pack, simply helping them get higher on the "Top Free Apps", "Top Grossing Apps", higher ratings, and word of mouth brings more customers, some of which will spend money on the game. So it's generally in the best interest of CD to do things that their customers (paying or not) will approve of.

However, outside of those that directly spend money for a pack receiving that pack, I'm not sure that they owe their customers anything. They had a service failure to their customers. It impacted some customers more than others and some not at all. If they're operating in the best interest of their company, they should make the decision that nets them the most long term profit. So let's look at some of their options.
1. Give something to everyone. Although since it's a one size fits all gift, this wouldn't be enough to compensate the stronger decks/players and the weaker decks/players may not care that much.
2. Give something to only those it directly impacted (ex. those in the playoffs during downtime). They may not have the data to figure this out easily. The cost of one of their employees to even figure this out depending on their data may outweigh any potential benefit and it's nearly impossible to tell what really would have happened if everyone could energize their players.
3. Say it was just a bad situation, apologize, and assume their might be a few who think this is a big problem but most probably won't consider a single 12 hour downtime the make/break moment of the app and continue as normal.
4. Something else? Heck, not going to pretend I can come up with every option in 5 minutes.

Even if you think they should take another one, option 3 (apologies) seems like a pretty reasonable option if you consider the long term impact on revenues and margins. If I was advising them, I would tell them to not overreact. Accept that a small percentage of overall users were put at a real disadvantage and move on to bigger and better stuff.

TL;DR - CD doesn't owe anyone something for this downtime but may compensate simply because they view it as a good business investment.