I purchased Live 365 online through the marketplace. Where is the Code?

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  • mrclutch
    MVP
    • Nov 2008
    • 2369

    #16
    Re: I purchased Live 365 online through the marketplace. Where is the Code?

    Originally posted by ©roke
    Well, if anyone is interested, or has the same problem.

    I sent an email to EA, and they answered me that I have to contact Microsoft. They said it's a problem with them, not with the game, so I'm waiting for a response.
    Good luck bro. I've heard of a couple other guys with the same prob that couldn't ever get it fixed so they just gave up.

    I"m sure the producers have no control over why their even needs to be a code so I'm NOT bashing on them but...
    HOW STUPID!! Is their any other game on XBOX or PS3 that you have to have a code to get on line?
    I bought the game new but if I had bought it used I would have been cheesed. EA should just charge the price they need for the game to make it profitable and not try to rack up with some chessy code.

    Producers=Great
    Game=Really good
    365 Code=Mega Stupid
    Gamertag and PSN Mrclutch1013
    Currently Playing
    XBOX :Overwatch, NBA 2k22, random old stuff [/B][/COLOR]
    PS4: Nothing currently

    Comment

    • ©roke
      Pro
      • Sep 2007
      • 595

      #17
      Re: I purchased Live 365 online through the marketplace. Where is the Code?

      Thanks mrclutch

      Well, after two phone calls (15-20 mins each), i have to wait until they call me, in 24 or 48 hours.

      In my two calls, they told me to delete some files in the HDD, but still not working.

      The complete situation is... WOW

      Comment

      • tonybologna
        MVP
        • Sep 2005
        • 9092

        #18
        Re: I purchased Live 365 online through the marketplace. Where is the Code?

        Originally posted by ©roke
        Thanks mrclutch

        Well, after two phone calls (15-20 mins each), i have to wait until they call me, in 24 or 48 hours.

        In my two calls, they told me to delete some files in the HDD, but still not working.

        The complete situation is... WOW

        After pondering whether to purchase the code I decided to give it a try. Well, our debit card is being rejected from both the dashboard & online. You're supposed to be able to use a VISA debit card even though it's not an official credit card.

        I contacted MS by phone & man that was a bad thing. They tried to tell me if my billing address didn't match exactly then it would be rejected. Well, duh! I perfectly understand that & this is the case with any type card transaction. They told me to try another card but I'm not gonna do that. We only use credit cards for "emergency" circumstances.

        After reading all the problems with trying to get the code to work then I'll pass right now. MS support is terrible. Geez! Thanks guys & I'll stay posted on this issue. BTW, since the problem is with MS maybe EA Sports should have the ability to buy the code through their servers or own website. This is gonna cause a lot of people to not buy the code from now on & the same will happen with next years game as well.
        Last edited by tonybologna; 03-02-2009, 12:00 PM.
        NCAA- GO VOLS
        NBA- GO CELTICS
        MLB- GO BRAVES
        NFL- GO COWBOYS
        NHL- GO PREDATORS
        NASCAR- Chase Elliott
        MLS- LA Galaxy

        RIP Pat Summitt: We will all miss you!

        Jeremiah 29:11

        Comment

        • iminurbase
          NBA LIVE Producer
          • Oct 2008
          • 668

          #19
          Re: I purchased Live 365 online through the marketplace. Where is the Code?

          Originally posted by mrclutch
          Good luck bro. I've heard of a couple other guys with the same prob that couldn't ever get it fixed so they just gave up.

          I"m sure the producers have no control over why their even needs to be a code so I'm NOT bashing on them but...
          HOW STUPID!! Is their any other game on XBOX or PS3 that you have to have a code to get on line?
          I bought the game new but if I had bought it used I would have been cheesed. EA should just charge the price they need for the game to make it profitable and not try to rack up with some chessy code.

          Producers=Great
          Game=Really good
          365 Code=Mega Stupid
          Keep in mind you don't need a code to play online (in fact you get the 365 rosters if you play online without a code).

          Comment

          • iminurbase
            NBA LIVE Producer
            • Oct 2008
            • 668

            #20
            Re: I purchased Live 365 online through the marketplace. Where is the Code?

            Originally posted by ©roke
            Thanks mrclutch

            Well, after two phone calls (15-20 mins each), i have to wait until they call me, in 24 or 48 hours.

            In my two calls, they told me to delete some files in the HDD, but still not working.

            The complete situation is... WOW

            That isn't cool... btw, that is the greatest gif ever.

            Comment

            • tonybologna
              MVP
              • Sep 2005
              • 9092

              #21
              Re: I purchased Live 365 online through the marketplace. Where is the Code?

              Originally posted by iminurbase
              Keep in mind you don't need a code to play online (in fact you get the 365 rosters if you play online without a code).
              Do what? I guess you mean you can get 365 rosters by having a gold account & play the game online? And, you can't with just a silver account? I'm a little confused. Thanks!
              NCAA- GO VOLS
              NBA- GO CELTICS
              MLB- GO BRAVES
              NFL- GO COWBOYS
              NHL- GO PREDATORS
              NASCAR- Chase Elliott
              MLS- LA Galaxy

              RIP Pat Summitt: We will all miss you!

              Jeremiah 29:11

              Comment

              • iminurbase
                NBA LIVE Producer
                • Oct 2008
                • 668

                #22
                Re: I purchased Live 365 online through the marketplace. Where is the Code?

                Originally posted by tonybologna
                Do what? I guess you mean you can get 365 rosters by having a gold account & play the game online? And, you can't with just a silver account? I'm a little confused. Thanks!
                With a Silver account you can't play online. However, you can still purchase 365 and get the feature for use offline (updated rosters and Synergy data).

                With a gold account you can play online with the updated rosters for free, but can't use the rosters offline unless you have a code or purchase the feature.

                Comment

                • ©roke
                  Pro
                  • Sep 2007
                  • 595

                  #23
                  Re: I purchased Live 365 online through the marketplace. Where is the Code?

                  Well, if we purchased the feature, but Microsoft doesn't give us the code, we can't use nothing.

                  Still waiting.

                  Comment

                  • ©roke
                    Pro
                    • Sep 2007
                    • 595

                    #24
                    Re: I purchased Live 365 online through the marketplace. Where is the Code?

                    The whole situation was stupid since the begining, but it's getting worse...

                    They call me today. The guy on the phone said me to delete my profile and recover it later.

                    After 20 minutes doing this, still the stupid message, telling me to introduce a code, go to the marketplace or cancel. I can't introduce any code since I don't have it. If I go to the marketplace and download the subscription, the game do nothing, and if I press cancel, the game tells me that my game is not updated.

                    It's very funny... I pay for this on saturday. It's almost wednesday here in Spain, and I can't use what I buy paying 800 points.

                    I'm really tired. Neither EA or Microsoft waits for the money after giving you a game. Why do I have to wait for this since I gave them my money?

                    Comment

                    • iminurbase
                      NBA LIVE Producer
                      • Oct 2008
                      • 668

                      #25
                      Re: I purchased Live 365 online through the marketplace. Where is the Code?

                      Originally posted by ©roke
                      The whole situation was stupid since the begining, but it's getting worse...

                      They call me today. The guy on the phone said me to delete my profile and recover it later.

                      After 20 minutes doing this, still the stupid message, telling me to introduce a code, go to the marketplace or cancel. I can't introduce any code since I don't have it. If I go to the marketplace and download the subscription, the game do nothing, and if I press cancel, the game tells me that my game is not updated.

                      It's very funny... I pay for this on saturday. It's almost wednesday here in Spain, and I can't use what I buy paying 800 points.

                      I'm really tired. Neither EA or Microsoft waits for the money after giving you a game. Why do I have to wait for this since I gave them my money?
                      I have a fix for you. Apparently if you downloaded the ASW DLC pack before buying 365, the 365 DLC won't work. Delete your ASW DLC and it should be good to go.

                      Of course we are looking into how to fix this for everyone, but this little hack should work (I just tried it with Steph). Ah, the joys of DLC...

                      Comment

                      • ©roke
                        Pro
                        • Sep 2007
                        • 595

                        #26
                        Re: I purchased Live 365 online through the marketplace. Where is the Code?

                        Originally posted by iminurbase
                        I have a fix for you. Apparently if you downloaded the ASW DLC pack before buying 365, the 365 DLC won't work. Delete your ASW DLC and it should be good to go.

                        Of course we are looking into how to fix this for everyone, but this little hack should work (I just tried it with Steph). Ah, the joys of DLC...
                        I'll try when I get home. Thanks for the help.

                        Anyway, i'm still waiting for a solution from Microsoft. The last thing they told was to delete my gamertag and recover it again, and the guy told me that I wont loose nothing.

                        Yesterday I turn on my 360 to play Guitar Hero, and I realized that I lost every saved profile for every game. All of them. I get mad, and called Microsoft, and another guy told me that it's possible to recover everything, but they have to call me later. And i'm still waiting. Dude, 6 days, and I don't have what I bought. In addition, I lost all my hours spent playing or editing games... That's not cool at all...

                        Comment

                        • DakkoN
                          All Star
                          • Sep 2006
                          • 5611

                          #27
                          Re: I purchased Live 365 online through the marketplace. Where is the Code?

                          Originally posted by ©roke
                          I'll try when I get home. Thanks for the help.

                          Anyway, i'm still waiting for a solution from Microsoft. The last thing they told was to delete my gamertag and recover it again, and the guy told me that I wont loose nothing.

                          Yesterday I turn on my 360 to play Guitar Hero, and I realized that I lost every saved profile for every game. All of them. I get mad, and called Microsoft, and another guy told me that it's possible to recover everything, but they have to call me later. And i'm still waiting. Dude, 6 days, and I don't have what I bought. In addition, I lost all my hours spent playing or editing games... That's not cool at all...
                          That was your fault that you lost your saves. There's 2 options when you delete the gamertag.. Delete Profile, Delete Profile and Items.
                          PSN: UK2K_Ch33k0
                          XBL: Ch33k0
                          Twitch: http://www.twitch.tv/Ch33k0

                          Comment

                          • ©roke
                            Pro
                            • Sep 2007
                            • 595

                            #28
                            Re: I purchased Live 365 online through the marketplace. Where is the Code?

                            Originally posted by DakkoN
                            That was your fault that you lost your saves. There's 2 options when you delete the gamertag.. Delete Profile, Delete Profile and Items.
                            He told me to delete everything related to my profile. How is this my fault? I asked him before I did anything if I will loose something, and he told me no.

                            Anyway, if the system didn't fail the same moment that I give them the money, any of this would ever happened. I don't have nothing against EA for selling codes. I understand the magnitude of the feature and i'm ok with them selling it. But Microsoft has to be aware of the failures of their stuff. Including their support section.

                            Comment

                            • tonybologna
                              MVP
                              • Sep 2005
                              • 9092

                              #29
                              Re: I purchased Live 365 online through the marketplace. Where is the Code?

                              Originally posted by ©roke
                              He told me to delete everything related to my profile. How is this my fault? I asked him before I did anything if I will loose something, and he told me no.

                              Anyway, if the system didn't fail the same moment that I give them the money, any of this would ever happened. I don't have nothing against EA for selling codes. I understand the magnitude of the feature and i'm ok with them selling it. But Microsoft has to be aware of the failures of their stuff. Including their support section.
                              I partially agree & disagree with your analogy. Yes, MS has some pretty sorry support & they need to get their crap together. However, I feel EA Sports needs to go a different route in order to get a code for their NBA Live games. Getting the code for this years game effected the ones buying used like me & you.

                              I just wish they'd try another option to buying it instead of going through MS points to get it. I know most games anyhow require us to buy MS Points for game extras but this has been a common reported problem going through MS. Heck, I even considered it at one point but will in no way go for it now. I hope you get your situation resolved soon though because it's definitely not right. Thanks!
                              NCAA- GO VOLS
                              NBA- GO CELTICS
                              MLB- GO BRAVES
                              NFL- GO COWBOYS
                              NHL- GO PREDATORS
                              NASCAR- Chase Elliott
                              MLS- LA Galaxy

                              RIP Pat Summitt: We will all miss you!

                              Jeremiah 29:11

                              Comment

                              • ©roke
                                Pro
                                • Sep 2007
                                • 595

                                #30
                                Re: I purchased Live 365 online through the marketplace. Where is the Code?

                                Originally posted by iminurbase
                                I have a fix for you. Apparently if you downloaded the ASW DLC pack before buying 365, the 365 DLC won't work. Delete your ASW DLC and it should be good to go.

                                Of course we are looking into how to fix this for everyone, but this little hack should work (I just tried it with Steph). Ah, the joys of DLC...
                                I quote this again because this is the solution to the problem. In fact, it was the solution since the beggining. iminurbase, thank you so much.

                                Now, lets see if the guy told me the truth, and I can recover all my saved games.

                                Comment

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