Totally understand. The lady says she doesn't have a direct email....another member here helped me out anyway, but thanks!
Here's the transcript, they are looking into it......
You are now connected to Ananth from Amazon.com
Me:Hi. I preorded a Launch day PS4 and I am hearing people are getting codes emailed to them for a buy one get one free on launch day games. Was wondering where my code was?
Ananth:Hello, I'm Ananth.
Please give me a minute to check that for you.
Me:ok thank you
Ananth:Thank you so much for being on hold. Since you pre-ordered the Play Station 4, you'll receive an e-mail soon with a promotional code.
Me:That's for a buy one get one free?
Ananth:This promotion is for Buy two Get one free.
Or you can also use this link to purchase two games to get another one free.
http://www.amazon.com/gp/feature.html?i...(See full link)
Me:I am talking about a buy 1 get 1 free code that amazon users are getting. I know about the other promotion
I have seen that people who pre ordered PS4 games are getting a promo for buy 1 get 1.
Want to know where my code is for that. I preordered a 400 dollar system, I should have the same opportunity.
Ananth:The promotion codes that were sent out were for the above promotion.
I've verified the same with my supervisor.
I'll forward this to the Marketing and Promotion team to check this for you.
I'll send you an e-mail
I'll send you an e-mail as soon as I receive an update on this.
Me:I know about the other promotion...the code is Gr8tness, and it starts on Tuesday. What I am talking about here is for people who preordered launch games.
Ananth:The codes that were sent were for the same promotion. I've just received this update, Timothy.
Me:It's buy 1 get 1, not buy 2 get 1. Not sure how no one knows about this, and entire forum I am on got emailed codes for this today.
Ananth:Customers who received the e-mails already can use the codes they received.
Me:My friend got this.... Thank you for pre-ordering a PS4 game. You have qualified for a special Buy One, Get One promotion on select PS4 titles.
Ananth:Could you please help me with the e-mail address of your friend?
The one they use for their Amazon account?
Me:Hold on one second please
Ananth:Sure.
Me:I can't get in touch with my friend, but that message was in the email he received.
Ananth:I understand your concern. But according to the information we have, the promotion is for buy
two games to get another free.
Me: Dear Amazon.com Customer,
Thank you for pre-ordering a PS4 game. You have qualified for a special Buy One, Get One promotion on select PS4 titles.
Add two of the qualifying items to your cart and at checkout apply your individual claim code: ***********
Your savings will be displayed in your Order Summary. Offer is valid through November 16, 2013.
That's actually the whole email. Not sure how no reps know about this...
Ananth:I'll need to verify this with the concerned team, Timothy. I'll personally follow up and send you an e-mail with an update on this.
Me:I am working on getting the email, hold on one second
Ananth:Sure.
Me: email address I mean...one second
Ananth:No problem.
Me: ******@****.*** he bought the battlefield 4 ps4 bundle.
Ananth:Thank you. Please give me a minute to check that for you.
Thank you for waiting. There are no promotional e-mail send to this customer.
Me: Dear Amazon.com Customer,
Thank you for pre-ordering a PS4 game. You have qualified for a special Buy One, Get One promotion on select PS4 titles.
Add two of the qualifying items to your cart and at checkout apply your individual claim code: ***********
Your savings will be displayed in your Order Summary. Offer is valid through November 16, 2013.
Came directly from his email. Many others got the same code in an email.
Ananth:I've checked, Timothy. But this e-mail isn't there. Also, some promotional e-mails will not be available to be seen.
Please be assured, I've forwarded this to the Marketing and Promotions team and I'll get back to you as soon as I receive an update on this.
Me:Alright. Thank you.
Ananth:You're very welcome. Is there anything else I can help you with today?
Me:No. That will be all. Thank you. Look forward to hearing back from you. Do you have a direct email address I can send emails to?
Ananth:We do not have direct e-mail addresses, I'm so sorry.
I've set a reminder too, to send you a response.

Me:Alright, thanks for the help.
Ananth:Thank you for contacting Amazon. Have a great day!
Ananth from Amazon.com has left the conversation.
Comment