PlayStation 4 Discussion

[Speedy]

Re: PlayStation 4 Discussion

Holy crap, they actually did it. They're gonna allow PSN name changes.

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[Sinner]

Re: PlayStation 4 Discussion

I preordered Soul Calibur VI and have the PS4 Pro set for rest Mode, can anybody tell me why it didn't download and I had to do it when I got home?

[Smallville102001]

Re: PlayStation 4 Discussion

https://www.ign.com/articles/2018/10/19/days-gone-delayed-to-april

So surprised to hear this and wonder what it means for other ps4 games next year. I thought TLOU2 would maybe be like a middle of the year game and that the game ghost of tsushima might be like a October game or something and death standard maybe like a early 2020 game now I have like no clue lol.

[CMH]

Re: PlayStation 4 Discussion

I preordered Soul Calibur VI and have the PS4 Pro set for rest Mode, can anybody tell me why it didn't download and I had to do it when I got home?

Did you have to download an update to your PS4?

Sent from my Pixel 2 using Tapatalk

[peter42O]

Re: PlayStation 4 Discussion

https://www.ign.com/articles/2018/10...layed-to-april

So surprised to hear this and wonder what it means for other ps4 games next year. I thought TLOU2 would maybe be like a middle of the year game and that the game ghost of tsushima might be like a October game or something and death standard maybe like a early 2020 game now I have like no clue lol.

Was very disappointed when I woke up yesterday to see Days Gone get delayed to April 26th but on the positive side, late February and March is packed for me so in that aspect, the delay helps me especially since April and May are dead as of now.

I do think Death Stranding gets released in September 2019 with Ghost of Tsushima a slim summer 2019 possibility but more like Spring/Summer 2020. TLOUP2 is the finale for PS4 so I do believe that it will be the LAST game out of these four that gets released. However, I could see it getting March 2020 if Microsoft decides to launch their next console months ahead of Sony's PlayStation 5 because what better way to drown out hype and interest of a console launch with what could arguably be the generation's best game?

Back to Days Gone, it's still my number one anticipated game. Sucks that it was delayed but I want the game to sell millions upon millions and being in a dead space will definitely accomplish that.

[LowerWolf]

Re: PlayStation 4 Discussion

I preordered Soul Calibur VI and have the PS4 Pro set for rest Mode, can anybody tell me why it didn't download and I had to do it when I got home?

I think you have to pre-load it. When you pre-order a game, there's a check box that's disabled by default to pre-load. It's hidden away. You have to click on the game in your library and then the countdown clock. It's not user-friendly at all.

[Sinner]

Re: PlayStation 4 Discussion

Did you have to download an update to your PS4?

Sent from my Pixel 2 using Tapatalk

Nah don't believe I did

I think you have to pre-load it. When you pre-order a game, there's a check box that's disabled by default to pre-load. It's hidden away. You have to click on the game in your library and then the countdown clock. It's not user-friendly at all.

Ahh ok didn't know that, thanks

[Cod]

Re: PlayStation 4 Discussion

With the next Playstation probably not hitting stores until late 2020 (most likely), is upgrading to a PS4 Pro this late in the console cycle worth it?

[rudyjuly2]

Re: PlayStation 4 Discussion

With the next Playstation probably not hitting stores until late 2020 (most likely), is upgrading to a PS4 Pro this late in the console cycle worth it?

It’s not likely out until 2021. And I’m getting a Pro this Friday so I will soon find out for myself!

[fatleg3]

Re: PlayStation 4 Discussion

With the next Playstation probably not hitting stores until late 2020 (most likely), is upgrading to a PS4 Pro this late in the console cycle worth it?

Yes. I upgraded Saturday morning and couldn’t be more satisfied.

Besides the graphics, one difference it has made is with gameplay. While playing 2k with my non-pro there was a delay or lag when shooting. I would struggle to make shoots at times during every game. On the pro, there is no delay or it isn’t very noticeable. Played about 5 games yesterday and made just about every shot I should make where as before less then half those shots would have fallen.


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[rudyjuly2]

Re: PlayStation 4 Discussion

Yes. I upgraded Saturday morning and couldn’t be more satisfied.

Besides the graphics, one difference it has made is with gameplay. While playing 2k with my non-pro there was a delay or lag when shooting. I would struggle to make shoots at times during every game. On the pro, there is no delay or it isn’t very noticeable. Played about 5 games yesterday and made just about every shot I should make where as before less then half those shots would have fallen.


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This is good news since I’m sucking pretty good at 2k19 right now. Any help I will take lol.

[allBthere]

Re: PlayStation 4 Discussion

trying to cancel an online pre-order - anyone have any success with that?

they are telling me it's impossible in USA or Canada. I thought I remember seeing others do it, trying to cancel hitman 2

[allBthere]

Re: PlayStation 4 Discussion

posting my interaction which is below and is resulting in me getting rid of my PS. Some may think it's an overeaction, but it's enough for me to say later - I demand better customer service in any aspect of my life - so eff PS:

Save Chat End Chat
Andres: Hello, My name is Andres how may I assist you today?
Me: I've been trying to cancel my hitman2 pre-order for a while now the website link is broken and there is no way to do it within the ps4 screes as far as I can tell
Andres: Hi Fraser! Don't worry, I'll do my best to assist you and check if a refund can be processed for you.
Andres: Before we start, please remember to reply back every 2 minutes to keep our chat window active and prevent a time out. We’re updating your profile information, would you please provide me:
-Phone number
-Reason for the refund request
Me: 4165555555
Me: I've decided I don't want the game
Andres: Thank you. Let me explain to you that according to PSN user agreement, all sales are considered as final. However, I totally understand your situation, so I will do my best to see what I can do for you. Please wait for me 2 minutes.
Me: PSN it's written I can cancel up to release so long as I have not downloaded the main part of the game which I have not
Me: also mentions something about 14 days which we are within
Andres: Can you provide me the link where you checked that information? It’s very likely you’re checking the refund policies from another region but I want to confirm that.
Me: https://www.playstation.com/en-ae/ge...re-pre-orders/
Andres: Thank you for waiting. I reviewed your account and doing my best checking to see what options we have to cancel your purchase, unfortunately the system won’t let us cancel or remove the purchase. I am afraid that all pre-ordered purchases are considered as final. I wish I could do more, but in this case my hands are tied.

Sony Interactive Entertainment of America’s terms of services differ from other regions, and it happens that information found in different search engines redirects to PlayStation sites of Europe that state refunds are allowed, but in this case we must stick to the United States and Canada PSN policies.

It looks like the link provided is from a PlayStation Europe website, you may scroll all the way down in the webpage or check the region in the link provided (en-ae).
Me: I don't mind switching titles and using credit or whatever, but I really don't want that game - the mistake I made was not to use the 'pay later' function
Andres: I totally understand how you may feel in regards of this situation Fraser but sadly we do not have the option to exchange games either. We recommend you giving the game a try, you may like it after playing it for a while, it have happened to me in the past.
Me: I know people in the US who have cancelled online pre-orders - so I know it's possible. I don't see what the issue would be in doing so
Andres: Please keep in mind that we evaluate every interaction individually Fraser, in this specific scenario a refund exception cannot be done, we'd appreciate your comprehension.
Andres: Is there any other question, or anything else I can offer my assistance with besides this?
Me: yes, I'd like to escalate the situation and speak to a manager if possible?
Andres: I am gladly transferring you to the next level of support. Please stay with me on the chat. Meanwhile, I’ll ask you to please don’t leave the chat.
Juan is your new agent for the chat session.
Juan: Hello, My name is Juan how may I assist you today?
Me: Hi Juan, can you read the previous conversation?
Juan: Hello, Fraser I’m the supervisor on duty, please allow me a moment while I review the chat you just had. Just make sure to type on the interaction every 2 minutes to confirm our session is still active.
Me: I'm trying to cancel a pre-order -
Juan: Thank you for waiting, it seems that you are asking for a refund on your pre-order and the request has been denied, am I right?
Me: that's right, although I'm not even asking for a complete refund to my CC, I'm ok with 'credit' - if I google 'psn cancel pre order' it looks like you can
Juan: I am truly sorry to hear that, but we cannot control the search that you can complete on "Google" for example, but in the pre order description of your product we add the terms of service of your region, https://store.playstation.com/en-ca/...TMANGOLDBUNDLE , on there you will find a message in caps a text that indicates that cancellations and refunds are not available.
Juan: I was doing my best checking to see what options we have to cancel your purchase, unfortunately in this case the system will not let me cancel or remove the transaction, by checking your account details, cancellations and refunds are not allowed due to the restrictions outlined in the PlayStation Terms of Services, therefore a refund exception cannot be made.
Me: well, prior to my purchase I looked at the terms and it said you can simply by using 'contact us'
Me: that's playstation.com giving anyone the reasonable assumption you can cancel
Juan: Of course you can contact us to ask about it, but this time the request has been denied.
Me: I didn't get hitmangoldbundle
Juan: I am truly sorry about this situation, however you can take into consideration the different benefits and restriction before completing a pre-order in the future, now that you are aware of the policy.
Me: you guys need to change the website description
Me: https://www.playstation.com/en-ae/ge...re-pre-orders/
Juan: I am afraid Sony Interactive Entertainment of America’s terms of services differ from other regions, information found in some PlayStation sites from Europe states refunds are allowed, but in this case we must stick to PSN policies that state that sales are final once completed. At the bottom you'll see "Website ©2017 Sony Interactive Entertainment Europe Limited."
Me: if you read that, nowhere does it indicate you can't do that
Juan: If you wish to see our web page for North America ( Canada this case since this is the region of your account), is this one: https://www.playstation.com/en-ca/ne...ms-of-service/ , and specifically on "TRANSACTIONS" section for pre orders and bundles.
Me: playstation.com .... that's not clear enough for the consumer
Juan: We are sorry that we won't be able to provide a positive resolution but from our side it has been a pleasure, please let me know if there would be any other question or extra help needed besides this?
Me: I'm going to post this conversation online and this has motivated me to cancel my psn subscription and I'll be purchasing an xbox. truly crazy there would be different policies, especially that are so hard to find - it should be the number one hit in my region
Juan: Which is why this is added in the game description as I mentioned before, we are sorry to know that this is not the outcome you are looking for. We try our best to cover all our gamer's expectations. We understand that you are not satisfied with our answer but we ask you to reconsider your decision as we are happy to have you with us. However this doesn't change the fact that the refund cannot be generated this time.
Juan: We are willing to take your comments and feedback in consideration however due to the reasons we have provided above, we don't have a positive answer for the refund this time.
Juan: Please allow me to ask, aside of the refund request, is there anything else that I can help you with?

[KSUowls]

Re: PlayStation 4 Discussion

With the next Playstation probably not hitting stores until late 2020 (most likely), is upgrading to a PS4 Pro this late in the console cycle worth it?

Yeah. I'm pretty happy after upgrading mine. Games definitely look better, plus I went from 500gb to 1tb which is nice if you don't want to deal with adding an external HD.

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[Picci]

Re: PlayStation 4 Discussion

You're also upgrading its WiFi adapter from a 2.4GHz wireless transmission with your router to a 5GHz frequency