Remember now, he's really a Electronic Specialist. At the moment i'm covering Electronic until this other team member comes back from break. So my manager (Lets call him Sam) comes back there to see how I'm doing and these "guest" (customers) come in and are asking about a Blue Ray player. He decides to to take over the sale. So i just stand back and listen.
The guest are asking about a Blue Ray player, they were not very knowledgeable with electronic devices. He was asking what was the highest resolution of any Blue Ray player and how good exactly is the image compared to other regular DVDs .
So Sam tells them, Blue Ray is the highest form of of High Definition. He tells them that it makes regular HD look like regular T.V. He goes about how it has the best imagine out there and if you don't own one, you don't truly have HD viewing.
Now take i'm sitting there listening to him, and i can't do anything but just smile. Standing there, i could tell he was lying out of his A**, he knew nothing about. There's a video loop that plays over the Blue Ray player and i swear to you all he was doing was reciting it.
I didn't want to interrupt him and tell him some of the stuff he was saying was wrong though. You had to have been there, what he was saying sounded like pure a** to anyone that truly knows about a Blue Ray player. And since we no longer had the Blue Ray player that went on sale for $250, he recommended that they get a PS3 which in it's still is a good suggestion. But he then went on about how you could use its DVD controller to make it the best Blue Ray player out on the Market if you chose to do so.
Then it had hit me, he told me a couple days back, that you should never sound un-sure. If you do, the "guest" will look at you as if you don;t know what your talking about. So even if you don't know, makeup the best thing you can
So when in doubt, lie
Let me not make him look like an Idiot though. He said to make up the best possible answer and then call it out on the walkies and ask someone esle.
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