When in doubt....make it up

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  • marshallfever
    MVP
    • Aug 2003
    • 2738

    #1

    When in doubt....make it up

    I work at a Target Store, and one of my managers did the said the funniest thing a couple days ago. For any one that works or worked at Target, you should know the difference between a Team Lead and a L.O.D. Well this guy is normally a Electronic Specialist, but sometimes he does Team Lead duties and closes on weekends.

    Remember now, he's really a Electronic Specialist. At the moment i'm covering Electronic until this other team member comes back from break. So my manager (Lets call him Sam) comes back there to see how I'm doing and these "guest" (customers) come in and are asking about a Blue Ray player. He decides to to take over the sale. So i just stand back and listen.

    The guest are asking about a Blue Ray player, they were not very knowledgeable with electronic devices. He was asking what was the highest resolution of any Blue Ray player and how good exactly is the image compared to other regular DVDs .

    So Sam tells them, Blue Ray is the highest form of of High Definition. He tells them that it makes regular HD look like regular T.V. He goes about how it has the best imagine out there and if you don't own one, you don't truly have HD viewing.

    Now take i'm sitting there listening to him, and i can't do anything but just smile. Standing there, i could tell he was lying out of his A**, he knew nothing about. There's a video loop that plays over the Blue Ray player and i swear to you all he was doing was reciting it.

    I didn't want to interrupt him and tell him some of the stuff he was saying was wrong though. You had to have been there, what he was saying sounded like pure a** to anyone that truly knows about a Blue Ray player. And since we no longer had the Blue Ray player that went on sale for $250, he recommended that they get a PS3 which in it's still is a good suggestion. But he then went on about how you could use its DVD controller to make it the best Blue Ray player out on the Market if you chose to do so.

    Then it had hit me, he told me a couple days back, that you should never sound un-sure. If you do, the "guest" will look at you as if you don;t know what your talking about. So even if you don't know, makeup the best thing you can

    So when in doubt, lie

    Let me not make him look like an Idiot though. He said to make up the best possible answer and then call it out on the walkies and ask someone esle.
  • Blzer
    Resident film pundit
    • Mar 2004
    • 42515

    #2
    Re: When in doubt....make it up

    That's hilarious!

    I know exactly what you're talking about, but unfortunately I'm not even a sales rep and I have to do the convincing for people. I swear, I just think some people are blind sometimes. People asking me what's so different about it, and I'm just saying, "****ing look at it!" Then I remember somebody telling me that some movie on Blu-ray didn't look much better than when watching it on Showtime HD. [palm to face]

    The people that I love the most, though, are the ones that are looking at something on an HDTV and going, "Wow, look at how clear that is!" And then I'll go, "Yeah, wait till I turn it to an HD channel, (dumb ***)." People are sometimes psychologically led false beliefs about things, thus they make it a reality. Once I turn it to the HD channel, their jaw will finally drop.

    The only thing I'm weak in is differentiating something when I have nothing to compare it to, unless I know something just doesn't seem right. Now, I have the eye to detect 720p vs 1080i, but when it comes to something like sound (Dolby Digital vs Dolby TrueHD, for instance), I remember first watching The Departed on Blu-ray and being somewhat disappointed with the sound, though in my mind I was like, "Well, this is lossless Linear PCM audio, so it's the best I'm going to get... I might as well convince myself that this is superb sound." It wasn't until my next viewing that I realized I didn't switch the option on, and then my ears opened to another level of sound unprecedented. So it's like I can guarantee differentiation as long as I have something to compare it to.


    Sometimes I go to Best Buy just to do extra research on HDTV's even though I already own one, just to see what the newer models are doing differently, etc. So I talk to an employee like I've never owned or seen an HDTV before, and sometimes I try to find a weak spot in them where they're like the employee you talked about. Normally they're pretty good, though.
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    Comment

    • SuperBowlNachos
      All Star
      • Jul 2004
      • 10218

      #3
      Re: When in doubt....make it up

      Target and Wal Mart electronic workers NEVER know what they are talking about. They just hire responsible(old) people because of the high value items in stock.

      Comment

      • PVarck31
        Moderator
        • Jan 2003
        • 16869

        #4
        Re: When in doubt....make it up

        Yeah, places like that are a joke when it comes to the sales reps knowledge of the products. I probably know more about electronics that Johnny Electronic himself, but when I worked at Wal Mart they stuck me in lawn and garden.

        Comment

        • TJdaSportsGuy
          Hall Of Fame
          • Dec 2002
          • 11146

          #5
          Re: When in doubt....make it up

          Originally posted by marshallfever
          For any one that works or worked at Target, you should know the difference between a Team Lead and a L.O.D.
          I know what an LOD is...

          WWWHHHAAATTT
          A RUSH!!!


          Comment

          • FedEx227
            Pro
            • Feb 2007
            • 568

            #6
            Re: When in doubt....make it up

            Hahaha... yeah that's what I was gonna say. Don't you dare challenge my knowledge of late 80s to early 90s wrestling but asking me what an LOD is.
            PSN: VoicesWrestling
            Podcasts: VoicesofWrestling.com / OverandBackNBA.com / KandPShow.com / All90sPodcast.com

            Comment

            • Pared
              Legen - WAIT FOR IT
              • Feb 2003
              • 39337

              #7
              Re: When in doubt....make it up

              Originally posted by TJdaSportsGuy
              I know what an LOD is...

              WWWHHHAAATTT
              A RUSH!!!


              Now that's a true wrestling fan. First thing I thought of as well.
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              Comment

              • TimmeH
                Cult of Personality
                • Jun 2003
                • 4588

                #8
                Re: When in doubt....make it up

                I work in retail as well. My manager always told me, if you don't know, make it up. If you sound unsure to a customer, you just sound vulnerable and uninformed(especially in my position as an assistant manager)...so by all means, if you can BS your way through it, do so.

                It maybe a little shady...but it works lol. Fortunately, I don't have to use that technique very often lol
                Co-Commish of the OS Vets I & II
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                Comment

                • fistofrage
                  Hall Of Fame
                  • Aug 2002
                  • 13682

                  #9
                  Re: When in doubt....make it up

                  Originally posted by TJdaSportsGuy
                  I know what an LOD is...

                  WWWHHHAAATTT
                  A RUSH!!!


                  At one time, I thought those guys might be the coolest dude's on earth....Now looking at that picture, it looks cheeseball. My day is ruined, thanks.
                  Chalepa Ta Kala.....

                  Comment

                  • bkfount
                    All Star
                    • Oct 2004
                    • 8467

                    #10
                    Re: When in doubt....make it up

                    Originally posted by TimmeH
                    I work in retail as well. My manager always told me, if you don't know, make it up. If you sound unsure to a customer, you just sound vulnerable and uninformed(especially in my position as an assistant manager)...so by all means, if you can BS your way through it, do so.

                    It maybe a little shady...but it works lol. Fortunately, I don't have to use that technique very often lol
                    It's correct that if you sound unsure, the customers will think you don't know anything and realize you are wasting their time. However, that doesn't justify incompetence and lying out your ***. It's laughable that retail operates like that.

                    I'm in ticketing, and have to know my stuff and be professional.

                    Comment

                    • FedEx227
                      Pro
                      • Feb 2007
                      • 568

                      #11
                      Re: When in doubt....make it up

                      Originally posted by fistofrage
                      At one time, I thought those guys might be the coolest dude's on earth....Now looking at that picture, it looks cheeseball. My day is ruined, thanks.
                      I always thought they were pretty lame, even as a kid. Now Ultimate Warrior on the other hand, I thought he was the **** as a kid. Now I see he's a fool who can't wrestle a lick.
                      Last edited by FedEx227; 10-06-2008, 03:01 PM.
                      PSN: VoicesWrestling
                      Podcasts: VoicesofWrestling.com / OverandBackNBA.com / KandPShow.com / All90sPodcast.com

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                      • Koolie G
                        MVP
                        • Mar 2005
                        • 1812

                        #12
                        Re: When in doubt....make it up

                        The REAL old school wrestling fans would remember those guys as the "Road Warriors"--Animal and Hawk.
                        PSN: Koolie_G
                        XBL: KoolieG
                        Twitch: KoolieG

                        Comment

                        • bgeno
                          MVP
                          • Jun 2003
                          • 4321

                          #13
                          Re: When in doubt....make it up

                          Most people who work in retail are taught to just make things up. As long as you're confident and it is believable, it doesn't really matter what you say.

                          I worked at Dicks Sporting Goods for a while and it was the same thing. I didn't get any training on what made one treadmill better than the other or why one home gym costs $1000 more than the other. I just made stuff up about the motors in the treadmills and the material the home gyms are made of.

                          That's why I always just do my research on my own and tell my friends and family to do research on their own. You can't trust the retail guys... nothing against them or their moral character or anything... it's what they're told to do. I just know the system, so I don't use it.
                          Originally posted by DaImmaculateONe
                          How many brothers does Sub-zero running around in his clothing? No one can seem to kill the right one.

                          Comment

                          • snepp
                            We'll waste him too.
                            • Apr 2003
                            • 10007

                            #14
                            Re: When in doubt....make it up

                            Originally posted by bgeno
                            That's why I always just do my research on my own and tell my friends and family to do research on their own. You can't trust the retail guys... nothing against them or their moral character or anything... it's what they're told to do. I just know the system, so I don't use it.
                            Bingo.
                            Member of The OS Baseball Rocket Scientists Association

                            Comment

                            • CaptialG
                              Banned
                              • Jul 2008
                              • 244

                              #15
                              Re: When in doubt....make it up

                              Originally posted by TJdaSportsGuy
                              I know what an LOD is...

                              WWWHHHAAATTT
                              A RUSH!!!



                              Tell em Hawk!

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