Issues with the Netflix website on a Windows 7 PC

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  • edmus
    MVP
    • Aug 2003
    • 1002

    #1

    Issues with the Netflix website on a Windows 7 PC

    Hoping somebody can help me, as the folks at Netflix that I've spoken to on the phone seem to have no idea what could be the problem.

    I just signed up for a free month trial. I was hoping to stream movies to my Tivo HD, but it requires me to add movies to my instant queue before I can view them.

    The problem is that the Netflix website is messed up on my Windows 7 PC. I've tried IE, Firefox, & Google Chrome & none of them work properly. If I hover over a movie picture, nothing pops up. There's no movie description, and no option to add the movie to my instant queue. The big scroll arrows on the left and right sides of the page don't work, and also the movie picture boxes on the right side don't load so they are black boxes with a small icon in the top left corner (like a jpg that didn't load). For some reason all of the other movie picture boxes appear just fine.

    The solution offered to me by Netflix customer support is for me to search for movie titles and then use the "+ Your List" option in the list of movies that are returned.

    I guess if that's the only way I'm going to be able to add movies to my queue, that's what I'll do, but it would be nice to be able to get the browsing screens working properly.

    FYI, I have not disabled pop ups, I'm running Microsoft Security Essentials for my firewall & antivirus, and I just updated Java & the Adobe Flash player to the latest versions. I'm not sure what else I can try to get this working like it apparently does for everyone else.
  • 23
    yellow
    • Sep 2002
    • 66469

    #2
    You download silverlight from MS website yet?

    Try that too

    Sent from my A500 using Tapatalk 2

    Comment

    • edmus
      MVP
      • Aug 2003
      • 1002

      #3
      Re: Issues with the Netflix website on a Windows 7 PC

      Originally posted by 23
      You download silverlight from MS website yet?

      Try that too

      Sent from my A500 using Tapatalk 2
      Thanks for the suggestion. Its already installed, but I even tried uninstalling and reinstalling. No difference.

      Oh well, at least I found that I can add movies to my queue from the Rotten Tomatoes website. Surprised a bit by the lack of selection, but I guess for $8/month you can't expect too much.

      Comment

      • shugknight
        MVP
        • Oct 2004
        • 4585

        #4
        Re: Issues with the Netflix website on a Windows 7 PC

        couple things to try..

        1. First, clear out your cache, cookies, etc.

        2. Uninstall all Java and Flash installs, restart computer, then re-install the newest versions.

        3. Try to start your browsers in safe mode and try again.

        I would think of these 3 solutions should work.

        Comment

        • Redacted01
          Hall Of Fame
          • Aug 2007
          • 10316

          #5
          Re: Issues with the Netflix website on a Windows 7 PC

          Originally posted by edmus
          Thanks for the suggestion. Its already installed, but I even tried uninstalling and reinstalling. No difference.

          Oh well, at least I found that I can add movies to my queue from the Rotten Tomatoes website. Surprised a bit by the lack of selection, but I guess for $8/month you can't expect too much.
          You have to be into some really obscure movies to think there is a lack of a selection. I've had Netflix for 2+ years and my instant queue is still 40+ long in terms of films. Now losing the Starz deal kind of hurt and splitting up DVD's and streaming did cut it down, but I'd say it is pretty solid.

          Comment

          • edmus
            MVP
            • Aug 2003
            • 1002

            #6
            Re: Issues with the Netflix website on a Windows 7 PC

            I finally figured it out. While I had Adobe Flash installed, I didn't have Adobe Shockwave. Once I installed that, the Netflix page worked OK in all 3 browsers.

            Comment

            • edmus
              MVP
              • Aug 2003
              • 1002

              #7
              Re: Issues with the Netflix website on a Windows 7 PC

              Originally posted by dochalladay32
              You have to be into some really obscure movies to think there is a lack of a selection. I've had Netflix for 2+ years and my instant queue is still 40+ long in terms of films. Now losing the Starz deal kind of hurt and splitting up DVD's and streaming did cut it down, but I'd say it is pretty solid.
              Remember I'm talking about the streaming only plan. I don't think anybody in their right mind considers the following movies to be obscure. But none of them are available for streaming.

              Ted
              The Hurt Locker
              Moneyball
              Marvel's The Avengers
              Black Swan
              The Godfather
              Quentin Tarantino movies - there's only a few
              Will Ferrell movies - Step Brothers, The Other Guys, Anchorman... the list goes on & on

              I have over 120 movies in my instant queue. That doesn't mean jack squat. Most of those are movies I've never even heard of but thought might be interesting, or more popular movies that I wasn't interested in but figured I'd give a try.

              However, when I went looking for specific movies that I had a lot of interest in watching, they had very few of them.

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