Re: You know what really grinds my gears?
I can only tell you what happened when I was in line. The person in front of me paid with a card, and when he was handed back his card the drive-thru window never opened again for ten minutes (no exaggeration on that time frame). He was handed two food bags, and left.
I arrived at the window, the employee said "$9.51," and I asked if the food was almost ready because we were going to be late for something and didn't expect to wait a half hour in line. The guy checked, and said it just got started. He explained that weekends were busier, they were short-staffed (look I get it, it's Mother's Day), and if coming on weekends we'll have to plan ahead. I asked them to cancel my order, apologized (as did he), and drove off. Missed the train as I was sprinting up the steps, waving at the conductor 30 feet from the train (of course, he has a schedule and doesn't give a hoot).
Personally, I should just blame myself. We refer to ourselves sometimes as the "cloud family" because we tend to bring bad luck to places that we go, even if it's just poor weather conditions.
The mishandling I was referring to is regarding the idleness of the staff. If you are backed up five cars with no response to anybody during that time (including the driver in front of us, mind you), you act on that. Sit-in restaurants and barber shops have no trouble alerting you how long a wait is estimated to be (imagine if you asked how long the wait was and they just shrugged their shoulders lol). Even when I call Kaiser or IT for a company, if they are trying to resolve an issue every five seconds they will remind you they are actively searching, etc. It seems like a simple standard.
I can't ask them to redesign the drive thru for cars to pull away, but they can inform their customers of the time it will take, and if possible ask that car to move to the side and park to wait for his food. I very easily would have left way earlier had I known this was going to happen, but I didn't even have the option.
Anyway, as I said, that particular restaurant location is notoriously slow. I'm sure they're rather understaffed more often than not, and it's unfortunate. I have other foods of choice if that's the case, though. I'm sure many others feel the same.
People who know me know that I won't react outwardly to things like this. That was my dad's job. He was the one who demanded a refund from a movie theater after seeing Broken Flowers
he also refused to pay a taxi driver who wouldn't take his credit card for a < $5 trip from the airport to the FedEx location (I only got nervous because the guy probably had a gun haha). I couldn't care less about this kind of stuff. I just move on. I want to try and help these guys here in every way but apply for a job there. That's all. Most of all, I really felt bad for my mom because I was the one who ushered to go there in the first place.
I can only tell you what happened when I was in line. The person in front of me paid with a card, and when he was handed back his card the drive-thru window never opened again for ten minutes (no exaggeration on that time frame). He was handed two food bags, and left.
I arrived at the window, the employee said "$9.51," and I asked if the food was almost ready because we were going to be late for something and didn't expect to wait a half hour in line. The guy checked, and said it just got started. He explained that weekends were busier, they were short-staffed (look I get it, it's Mother's Day), and if coming on weekends we'll have to plan ahead. I asked them to cancel my order, apologized (as did he), and drove off. Missed the train as I was sprinting up the steps, waving at the conductor 30 feet from the train (of course, he has a schedule and doesn't give a hoot).
Personally, I should just blame myself. We refer to ourselves sometimes as the "cloud family" because we tend to bring bad luck to places that we go, even if it's just poor weather conditions.
The mishandling I was referring to is regarding the idleness of the staff. If you are backed up five cars with no response to anybody during that time (including the driver in front of us, mind you), you act on that. Sit-in restaurants and barber shops have no trouble alerting you how long a wait is estimated to be (imagine if you asked how long the wait was and they just shrugged their shoulders lol). Even when I call Kaiser or IT for a company, if they are trying to resolve an issue every five seconds they will remind you they are actively searching, etc. It seems like a simple standard.
I can't ask them to redesign the drive thru for cars to pull away, but they can inform their customers of the time it will take, and if possible ask that car to move to the side and park to wait for his food. I very easily would have left way earlier had I known this was going to happen, but I didn't even have the option.
Anyway, as I said, that particular restaurant location is notoriously slow. I'm sure they're rather understaffed more often than not, and it's unfortunate. I have other foods of choice if that's the case, though. I'm sure many others feel the same.
People who know me know that I won't react outwardly to things like this. That was my dad's job. He was the one who demanded a refund from a movie theater after seeing Broken Flowers
he also refused to pay a taxi driver who wouldn't take his credit card for a < $5 trip from the airport to the FedEx location (I only got nervous because the guy probably had a gun haha). I couldn't care less about this kind of stuff. I just move on. I want to try and help these guys here in every way but apply for a job there. That's all. Most of all, I really felt bad for my mom because I was the one who ushered to go there in the first place.
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