ebay help

[CYST2000]

I recently sold a copy of MLB the Show 10 on ebay on May 2nd and mailed it away on the 3rd. I noticed that the buyer never left me feedback and just today they sent me a message saying the game won't play, but I know they have had to have had that game at least 7-9 days and I always sale games I owned and I take extreme care of my games. I am almost as bad as the kid in the movie "The Ringer" when I see a tiny scratch. He says he wants to return it, but I get the feeling I am getting the game back in less than condition then I sent it out as. What should I do? Besides quit selling on ebay. Any advice would be awesome. Thanks.

[cubsfan203]

Re: ebay help

It doesn't really help with this situation, but in the future you could always put something about no returns in the description so you don't have to worry about things like this happening. That might turn some potential buyers off, but it saves you the trouble of having to worry.

[CYST2000]

Re: ebay help

It doesn't really help with this situation, but in the future you could always put something about no returns in the description so you don't have to worry about things like this happening. That might turn some potential buyers off, but it saves you the trouble of having to worry.

Yeah, I guess I should have added that I have it at no returns, sorry about that, but I agree it really helps weed out the unwanted buyers. I know that game got there quick because I live about two hours from the buyer, I usually hit the post office first thing in the morning and always use a bubble mailer, but for some reason he says it just won't play. My guess is the game got damaged after he received it and he now wants me to bite the bullet.

[TheGamingChef]

Re: ebay help

Yeah, I guess I should have added that I have it at no returns, sorry about that, but I agree it really helps weed out the unwanted buyers. I know that game got there quick because I live about two hours from the buyer, I usually hit the post office first thing in the morning and always use a bubble mailer, but for some reason he says it just won't play. My guess is the game got damaged after he received it and he now wants me to bite the bullet.

If you have your policy listed as no returns, then you are within your rights to not accept a return. I would reply to him saying that you are sorry, but you just cannot accept returns, it is listed in your policy, the buyer accepts all risk of the item when buying from a no returns policy seller, and because it was in useable condition when you sent it you aren't responsible for it being broken in transit (because of COURSE the buyer didn't break it... don't even imply that!)

However just know he will probably leave you negative feedback and if that's not worth it to you biting the bullet on this one might be worth it. Depends on what you think.

[CYST2000]

Re: ebay help

If you have your policy listed as no returns, then you are within your rights to not accept a return. I would reply to him saying that you are sorry, but you just cannot accept returns, it is listed in your policy, the buyer accepts all risk of the item when buying from a no returns policy seller, and because it was in useable condition when you sent it you aren't responsible for it being broken in transit (because of COURSE the buyer didn't break it... don't even imply that!)

However just know he will probably leave you negative feedback and if that's not worth it to you biting the bullet on this one might be worth it. Depends on what you think.

I wish I would have read this first, but he did file a claim saying he wanted a full refund. He says it just doesn't work, but I believe he is just trying to get the game for free. I sent him back a message saying that my feedback is 100% positive and I believe that he either made a mistake with the purchase or he broke it himself (oops), of course I made sure to end it with thank you, but I let my anger get the best of me. He has yet to respond, but I did contact ebay and they said because he has taken so long to figure out the game doesn't work (6-7 days after receiving) it does sound very suspicious and to keep in contact with him. We shall see.

[Aggies7]

In the future take a picture of the game with no scratches on it. Keep a copy and send a copy to the buyer. That way buyer knows you can prove what condition of game was.

[CYST2000]

Re: ebay help

In the future take a picture of the game with no scratches on it. Keep a copy and send a copy to the buyer. That way buyer knows you can prove what condition of game was.

He has already sent me a message about how the game is in great condition, but just won't play. So he has basically just hurt his argument. I told him that it sounds like a case of his PS3 not working properly. He hasn't said anything yet.