The Death of Customer Service...

[mgoblue]

Re: The Death of Customer Service...

That doesn't seem the same. It would be the same if someone came in at closing and you had to stay, prepare the projector, open a new theater, and wait for them to finish watching it before you left.

Yeah, there just should be a better way to handle "closing". I totally get how someone getting paid crap wouldn't want someone showing up late. From a logical perspective though, "open" should mean "open" and not "get bodily fluids in my food cause some kid's pissed at me" lol

The movie "Waiting" has a great scene about all this...had the grill completely closed early and get screwed.

[bcruise]

Re: The Death of Customer Service...

Each of the last 3 nights I worked (sit-down restauraunt) featured customers walking in the door 5 minutes before closing time - and staying around an hour afterward. Company policy says we have to serve them and there's no time that they HAVE to leave by.

The entire back of the house staff (save for the table's server) was able to finish their closing duties and leave even before the customers did. At that point anyone should realize how much of an inconvenience they're being.

I heard the server got tipped well on one of them, so there was that, at least.

[GAMEC0CK2002]

Re: The Death of Customer Service...

I'm more concerned with you waiting until the last minute as a teacher....

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Well, didn't know there was 1 option in town and that they closed at 6 (Walmart is my go to spot).
But I guess, I should have had them get it since it was THEIR project. Was attempting to help them out.

[TheShizNo1]

Re: The Death of Customer Service...

Well, didn't know there was 1 option in town and that they closed at 6 (Walmart is my go to spot).
But I guess, I should have had them get it since it was THEIR project. Was attempting to help them out.

Just giving you a hard time, man.

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[WaitTilNextYear]

Re: The Death of Customer Service...

More evidence that customer service is dead. I buy a new phone (a Google Pixel if that matters to anyone) because I had my previous phone for well over 2 years and there are some scratches and the battery casing gets a bit toasty at times. Plus, it's no longer shiny and new. So I order the new one online and it's shipped on time with the SIM card already inside. I go to activate it and the thing wouldn't connect/activate and gave me a number to call.

I call the number and let the rep know that we were off to a bad start with this new phone, but the service rep seemed like it would be an easy fix. She asked for a couple of excessively long numbers off the phone's packaging and told me to hang up, turn both phones off (I had called her with my old phone...no landline...I'm not Amish), wait a couple of minutes, turn the new phone back on, go through the on-screen instructions, and that she would call me back and ask how things went. I wait a little bit, throw some treats at my dog, turn my new phone back on, and it works as intended. The rep calls me back as planned.

I tell her everything seems to be fine and she seemingly randomly mentioned something about a $15/mo credit that I had was going away as part of the "upgrade" and asked if I was aware of this. Apparently, when a previous contract expired and I went month-to-month, Verizon put a credit on my account without notice although I did see that the bill was suddenly cheaper. Anyhow, I ask her why the credit was going away and if it was possible to keep it. She puts me on hold to talk to her manager, 5 min or so elapse, and she comes back on saying I could keep the credit since it was grandfathered into my plan and they just converted it to a "device-payment credit" according to the new model of cell providers making you pay for your hardware unlike the olden days where they would give you phones freely for binding contracts.

To make a short story longer, it was about 30 min later and my new phone was active plus my monthly bill will be $15 less than it would've been had I not called in. What can we learn from this? For one, this post is about 65% longer than it has any right to be. Secondly, customer service is clearly dead. Or, maybe, by being a reasonable customer and getting the rep to work with me through mutual respect means that it's not dead....hmmmm....makes u think.

Well, I was "that" guy last week. I needed a bag of sand for my students' 9 week projects. Got to the store at 5:59 when they close at 6.
They were at the point of letting people out 1 at a time, locking the door behind each. The guy at the door pointed to his watch while I had my hands up outside. A guy at the register told him to let me come on in. I was in and out in less than 3 minutes.

I didn't feel like a douche for 2 reasons: 1) It wasn't for me.
2) I called ahead of time saying I would be there right at closing.

Heh. Did it feel like a bag of sand?

[LowerWolf]

Re: The Death of Customer Service...

AT&T ... (sigh).

[Brandwin]

Re: The Death of Customer Service...

I feel like I am just lucky, I rarely, run into bad customer service. Sure I may get a fast food worker who does't like their job and isn't friendly or someone who is short with me, or a teenager who just doesn't care, but most issues, everything runs smoothly for me.

AT&T ... (sigh).

What happened?

[NDAlum]

Re: The Death of Customer Service...

I'm getting fed up with Sirius. They are relentless with soliciting. How many times do I need to say no?

The script is bad too. They talk for a minute straight about you accepting the new contract.


Sent from my iPhone using Operation Sports

[LowerWolf]

Re: The Death of Customer Service...

What happened?

Would be the longest post in OS history. When (if) it's resolved I'll try to post a Cliffs Notes version.

[Brandwin]

Re: The Death of Customer Service...

Would be the longest post in OS history. When (if) it's resolved I'll try to post a Cliffs Notes version.

Do a two parter...

Sent from my Pixel XL using Operation Sports mobile app

[LowerWolf]

Re: The Death of Customer Service...

After five days of no internet/TV, it's finally fixed. Now I have to fix the pricing.

Cliff Notes version (still really long)

Spoiler

Last month, AT&T offered to upgrade my internet from 18 to 50 mbps. I asked if this was even possible since I was told a few years ago I lived too far away from the station to get anything faster than 18. Three different reps confirmed 50 would work. Two said I just needed a modem upgrade. The third said it would work with my current modem.

First upgrade appointment was scheduled for the morning of May 31. I was told a tech needed to come out to perform the upgrade, so I took the morning off work. Tech never showed. I called AT&T. They said the appointment had been canceled without explanation.

I rescheduled for June 15th. I was told this time a tech would not need to come out. A few days before the upgrade, it was pushed back to June 22 due to a facility issue. Then it was pushed back to June 30, without explanation. I asked each time it was pushed back if I needed a tech and/or modem upgrade. I was told no to both.

The morning of June 27th I lost service. Both internet and TV were down. When I got home from work, I called tech support. After troubleshooting, I was told I needed a new modem. The rep said he'd overnight me one.

I get to work on the 28th and check the status of the modem order. Can't find it anywhere. So I do a chat and ask the rep to confirm the order. He tells me there is no modem order. He sees my service is down and schedules a tech to come out on morning of the 29th to fix it. I ask to speak to his supervisor about the modem. She tells me the modem order wasn't placed because the tech coming out Friday will have a new modem. I tell her a tech isn't scheduled to come out. Strangely, after speaking with her, the "self-installation" appointment scheduled for the 30th is changed to show a tech coming out.

I stay home from work the morning of the 29th for the tech coming to fix my service. My window is from 8:30-12:30. At 9:30, I call just to confirm a tech is actually coming since the appointment is no longer showing online. I'm told the tech had already come out but nobody was home. Complete BS.

My window on the 30th to complete the upgrade was from 11-1. Again, nobody shows. I call and I'm initially told my upgrade is complete. I say my service is still down and they ask if I've installed the modem they sent. I tell them they never sent a modem because the tech who was supposed to come between 11-1 has it. They tell me the tech already came out, but I wasn't home. He called but I didn't answer. I literally sat in my living room with the front door open and my phone in my hand from 10-2. Nobody showed or called. Utter BS they would even try to claim that.

They schedule a new appointment ("for real" I was told) today (July 1) with a window from 4-8. At 9:45 a.m., I get a text that asking if I'm available. I reply yes and they say they'll send the next available tech my way.

At 7 p.m., a tech finally shows up. He says looking at the log, my case is very strange. "What's happened?" I tell him he has no idea and I'll start at the beginning. "They're upgrading me to the Internet 50 ..." "Stop", he says. That's your problem. You can't get that speed. You live too far away from the station."

I tell him about the no-shows and he says that's a common problem. He says they've got some new techs who when they get a job they don't want, simply lie and say nobody was home/answered. He checks the first appointment on May 31 and says the tech claimed I canceled the order. He gave me his boss's email and asked me to "raise some hell" about the no-shows.

With my speed back to 18, everything is running again. But AT&T emailed me tonight and jacked my rate up $40 since I went from 50 to 18. So yeah, this isn't over.

[NDAlum]

Re: The Death of Customer Service...

I'm upset just reading that lol

[slickdtc]

Re: The Death of Customer Service...

There's a time to be cool about things. That time has passed about 3 cancelled appointments ago. Now it's time to go medieval on some AT&T ***.

[DJ]

Re: The Death of Customer Service...

I'm upset just reading that lol

There's a time to be cool about things. That time has passed about 3 cancelled appointments ago. Now it's time to go medieval on some AT&T ***.

LowerWolf, that sounds completely awful. What a joke that "service" is. The fact that you stayed home several times from work and they didn't show is blatant disrespect. On top of that they raise your bill?

Don't know if you can find an alternative provider, but I'd be looking for a way out from them ASAP.

Good luck, man!

[Speedy]

Re: The Death of Customer Service...

If you haven't already, I'd be contacting the BBB.