Question for business owners

[JeremyB]

Hi guys

I have a question for you guys I need some advice on.

I'm into painting historical models and figures and my local hobby shop closed here a few years ago and finding a hobby shop now that is local is a hard thing to do.

Anyways I did find one albeit about hour and 45 minutes from here that supplied what I needed and started shopping there ( way way too much money spent loland can only imagine how much) it's all for most part been online but still supporting as local as I can be without traveling another two hours in the opposite direction

A couple weeks ago my package showed delivered when I was a work so get home to not find it so I called post office to see if it was maybe there. It wasn't so emailed him.

I get the response back after two days saying. Sometimes they scan a item but don't deliver it that day. I'm like yeah that happens sometimes so let's give it a few. So I give it a few more days with nothing ( still waiting on post office but who knows how long ) I email him again, no response after a day, try calling him and nothing. After emailing again I get a three worded email " wait until Tuesday " why am I waiting until Tuesday for a item that says it was delivered last week? So of course nothing so start email and calling game again. I get the email back staturday, let's wait longer

What should I do here guys? I'm out 110.00 which isn't a huge amount of money but the lack of communication or even care from a person that runs a hobby shop is terrible.

Should I contact credit card company or PayPal

Any thoughts would be great

Jeremy

[cusefan74]

Re: Question for business owners

If it was marked delivered and you didn't get it then it doesn't fall back on the hobby shop. It sounds like they did there part in sending it. Either the post office delivered it to the wrong address or someone stole it. Either way you are probably SOL on the whole thing. Maybe you can get the hobby shop to replace it but you really need to go to the post office and try to find out where the package went first.

[p_rushing]

Re: Question for business owners

If it was marked delivered and you didn't get it then it doesn't fall back on the hobby shop. It sounds like they did there part in sending it. Either the post office delivered it to the wrong address or someone stole it. Either way you are probably SOL on the whole thing. Maybe you can get the hobby shop to replace it but you really need to go to the post office and try to find out where the package went first.

That's not totally correct. As the receiver you have very little options, you can ask them to find the package, but generally you can't do much. You may have to file a lost package report or similar, but generally you cannot do more than that. The shop should send their products insured unless they offer an uninsured option for cheaper shipping. Since you generally cannot choose how things are delivered, you cannot specify the insurance amount.

You need to ask for proof of delivery. Then since you haven't gotten it, check with the shipping company and report it lost/not delivered. Then inform the company and they can file an insurance claim. You may have to start or assist with the claim. Then if they don't respond or make it right by shipping another one for free, you need to get your credit card company involved. The CC will be able to help resolve the issues and keep you out of it.


So you may have to file the missing package, I think I had to do that with UPS, but then the sending company should step in and get the insurance money and resend the item.

Sent from my SM-T820 using Tapatalk

[georgiafan]

Re: Question for business owners

Hi guys

I have a question for you guys I need some advice on.

I'm into painting historical models and figures and my local hobby shop closed here a few years ago and finding a hobby shop now that is local is a hard thing to do.

Anyways I did find one albeit about hour and 45 minutes from here that supplied what I needed and started shopping there ( way way too much money spent loland can only imagine how much) it's all for most part been online but still supporting as local as I can be without traveling another two hours in the opposite direction

A couple weeks ago my package showed delivered when I was a work so get home to not find it so I called post office to see if it was maybe there. It wasn't so emailed him.

I get the response back after two days saying. Sometimes they scan a item but don't deliver it that day. I'm like yeah that happens sometimes so let's give it a few. So I give it a few more days with nothing ( still waiting on post office but who knows how long ) I email him again, no response after a day, try calling him and nothing. After emailing again I get a three worded email " wait until Tuesday " why am I waiting until Tuesday for a item that says it was delivered last week? So of course nothing so start email and calling game again. I get the email back staturday, let's wait longer

What should I do here guys? I'm out 110.00 which isn't a huge amount of money but the lack of communication or even care from a person that runs a hobby shop is terrible.

Should I contact credit card company or PayPal

Any thoughts would be great

Jeremy

Unfortnelty with the post office you pretty much have no options. I had a similar issue a few months ago I had 2 packages being delivered and 1 of them never showed up. I called and went by started out nice and ending up having to get extremely ugly and nothing phased them. I asked to speak to managers accused the driver of stealing and they didn't even attempt to find the package just looked at the computer screen.

Since the package got on the post office truck that would mean the place you got it from is in the clear. I think drivers know which ones to steal and look for packages that come from places like amazon.