I'm not an online player, so I can't comment on the game being unplayable. But the NCAA Football franchise has had legacy issues. Not issues that just showed up in one iteration, but flaws that we point out year after year after year. The jump the snap thing was cute in NCAA 07. But the computer abuses it and it's just a little gimmicky at this point.
The penalties? Smh, please. No lie, the only penalities I see called in the game with regularity are clipping, holding, and offside. That's it. I've had 2 roughing the passers in the last 2 versions of the game, 1 pass interference. Somewhere at EA, Trollface is spinning a yellow flag over his head, saying "problem bro?"
While I'm sure they have beta testers at EA and the community day events are important, these people either are just not good at their job or they're instructed to not do their job to the fullest extent. Because it only takes 30 minutes of gameplay/use-of-the-interface to see the massive flaws.
I mean, the depth chart hasn't sorted properly in 3 years. SORTING! That's basic programming.