Things you want fixed in a patch.

[Mets1986]

Re: Things you want fixed in a patch.

Your confusing general customer service with an attempt to organize fixes/patches, I think. You can still call Sony and complain about whatever issue and they may or may not offer reimbursement depending on your issue (e.g. some called about the digital download issue at release and were offered compensation before anything official was released). My friend did it last year when the preorder bonus didn't go through properly and it was fixed. Nothing about the current site setup prevents you from doing it anymore than previous bug lists ever did.

The voting system on the site relates to patching/fixing the game. It's setup is more for organization and prioritization than flat-out inclusion (although the devs have to know about it to fix it obviously, and that's part of it to...so they don't have to scour the interwebs for complaints). It's there to identify the major issues of concern for the most people (hence the upvoting and closing of duplicate reports) in order to deliver a future fixes (either via a patch or for next year) that benefits the most pressing aspects for the most users. Though obviously related, it's an entirely separate process from customer service and is essentially the same that EA uses with it's game changers program.

Well no, it's giving priority to one, over others (and certainly the perception of such) in one way or another even though each have purchased the game, and each should have a right to have their matters addressed equally.

I filed a Bug Report (thank god i had the votes), and the Developer misunderstood the question. He closed it, i opened another one to be more specific, and they just deleted it thinking i already asked it.

You report on a Thread, they lock the Thread, saying you already reported it (in fact good luck mentioning any fallability about the game on a Thread over there without it being locked).

It's a mess, and it has to be addressed.

I called SCEA about the initial problem, and they referred me there. 2K and EA just doesn't do that, at least with me. So "organization" it would seem to me, given a company who can well afford it, is to have In Game questions answered appropriately, timely, and equally over a phone, or site.

You can't give a perception (if that's all it is) one has an upper hand over another in regards to a consumer complaint, because they have more friends, are better known on the site, or just because they don't think your issue is valid. That just doesn't work in this day and age.

[The_Balm]

Re: Things you want fixed in a patch.

Well no, it's giving priority to one, over others (and certainly the perception of such) in one way or another even though each have purchased the game, and each should have a right to have their matters addressed equally.

No, in the case of bugs the needs of the many outweigh the needs of the few. You can never have 100% bug free software and you only have so much time for bug fixing. So obviously it's good for business if you solve the most widespread bugs first (especially severe ones).

[Mets1986]

Re: Things you want fixed in a patch.

No, in the case of bugs the needs of the many outweigh the needs of the few. You can never have 100% bug free software and you only have so much time for bug fixing. So obviously it's good for business if you solve the most widespread bugs first (especially severe ones).

Well i never said it wasn't "good for business". It's EXCELLENT for Business. It's unfair to the Consumer, and that's my point. If i paid for the game the same as you, i may not feel your issue is better than mine (even if it is), or at all, and i vote you down. That's not right.

[Mets1986]

Re: Things you want fixed in a patch.

Another words, if i have a cable outtage, and it only affects me and my own neighborhood, but you and most others cable works, but found out you don't have the ESPN anymore, you may think your issue affects more people, and should be dealt with before my outtage.

Well, let me say respectfully, i paid money, and i may not care about your ESPN issue (and you vice versa with my issue). ALL are legitimate issues, and ALL should be able to be acted on equally and appropriately from a professional business.

That's not being done here from what i can tell, so why it's "great for business", is the Developer can "ignore" others legitimate issues, to tend to others, therefore absconding their responsibilities and "saving money", which is always good for business, but bad for us.

So, look i'm not looking to take away from an otherwise meaningful Thread, but if i were the Developers, i would take more of a look on what's being said on these Threads, other than what they may see on a Bug Report (s), and i think they may be, and are. That's why Russell was here. So things that worked for awhile, may not be working now.

[The_Balm]

Re: Things you want fixed in a patch.

Well i never said it wasn't "good for business". It's EXCELLENT for Business. It's unfair to the Consumer, and that's my point. If i paid for the game the same as you, i may not feel your issue is better than mine (even if it is), or at all, and i vote you down. That's not right.

I can see how the down votes could be a bit iffy. Again, they can't fix everyone's bugs so logically it makes sense to fix the widespread bugs first. Do you think a bug that's affecting two people should be fixed before one that's affecting 8 thousand?

Another words, if i have a cable outtage, and it only affects me and my own neighborhood, but you and most others cable works, but found out you don't have the ESPN anymore, you may think your issue affects more people, and should be dealt with before my outtage.

Well, let me say respectfully, i paid money, and i may not care about your ESPN issue (and you vice versa with my issue). ALL are legitimate issues, and ALL should be able to be acted on equally and appropriately from a professional business.

Two cable outages happen at the exact same time and will take the same amount of time to fix, one affects 2 thousand and one affects one person. You have one repair truck, of course the one that affects more people is the one that should be fixed first.

[Mets1986]

Re: Things you want fixed in a patch.

I can see how the down votes could be a bit iffy. Again, they can't fix everyone's bugs so logically it makes sense to fix the widespread bugs first. Do you think a bug that's affecting two people should be fixed before one that's affecting 8 thousand?

Well i think they have to handle it like every other company handles issues. Equally, being we all spend money, and all want our issues addressed. If 8 thousand people who decided to Digitally Download a game got screwed, but others being only 2,000 purchased the disc and got screwed, should any of these two groups be voting on who should be addressed first if at all?

I'm sure the Company would love that, because they'll handle the Digital problem, and others can suck wind. Sorry, but you can't do it that way.
You have to have enough personnel to handle all the issues.

To have a handful of Developers handling multi thousands of questions with some overzealous Mod over there locking everything to stifle the issues is crazy. I should file a Bug Report over the Bug Report lol.

[The_Balm]

Re: Things you want fixed in a patch.

Well i think they have to handle it like every other company handles issues. Equally, being we all spend money, and all want our issues addressed. If 8 thousand people who decided to Digitally Download a game got screwed, but others being only 2,000 purchased the disc and got screwed, should any of these two groups be voting on who should be addressed first if at all?

I'm sure the Company would love that, because they'll handle the Digital problem, and others can suck wind. Sorry, but you can't do it that way.
You have to have enough personnel to handle all the issues.

To have a handful of Developers handling multi thousands of questions with some overzealous Mod over there locking everything to stifle the issues is crazy. I should file a Bug Report over the Bug Report lol.

In a perfect world yes that's how I'd like it too, but you can't have enough devs to fix all the bugs, for everybody, simultaneously and instantly, there has to be priorities. Sometimes having more devs to try to fix bugs faster won't help, you need to be familiar to the code you're fixing (and it helps to be the one the wrote it too), you can't just throw tons of interns at the bugs to fix them faster.

Taking priorities doesn't mean some people are less important, they're just trying to use their resources as efficiently as possible and solve as many people's bugs as they can.

[Mets1986]

Re: Things you want fixed in a patch.

In a perfect world yes that's how I'd like it too, but you can't have enough devs to fix all the bugs, for everybody, simultaneously and instantly, there has to be priorities. Sometimes having more devs to try to fix bugs faster won't help, you need to be familiar to the code you're fixing (and it helps to be the one the wrote it too), you can't just throw tons of interns at the bugs to fix them faster.

Well the first thing in effort to organize things, is to know what a "bug" is, as compared to a blatant mistake that will not be fixed. A ball disappearing mid air, may be a "bug" that can be fixed. A Home Uniform missing from a team was a blatant mistake and NOT a Bug. Stadium Lighting may be a bug that can be fixed, OR a mistake that cannot be fixed.

If a "mistake" was made that cannot be fixed, the Developer must "apologize" (i know that sounds crazy), and for me with Madden, gave me my money back. That "ends" that issue from continuing to be reported, because it's not a "bug", but a Developers flaw.

With other issues that may be a Bug or perceived as such, they have to come out with a Thread or an Operator "realizing" the Bug (say the Digital situation), and claim they are working on the issue. You can then eliminate ALL those Reports on that matter.

If you have a cable outtage, an operator is probably aware of the problem. That does not mean my unrelated problem won't be tended too. Same should be the case here.

It's just a question of organization and /or having enough personnel dealing with In Game matters. 2K has that, and i've dealt with them on the phone as well.

The Show is now the ONLY Baseball game out there right now. They're "the thing", and they're not going to have a subservant small base they're used too as in the past. The game has issues and problems (as others do), and they need a much more fair way of resolving them.

[The_Balm]

Re: Things you want fixed in a patch.

Well the first thing in effort to organize things, is to know what a "bug" is, as compared to a blatant mistake that will not be fixed. A ball disappearing mid air, may be a "bug" that can be fixed. A Home Uniform missing from a team was a blatant mistake and NOT a Bug. Stadium Lighting may be a bug that can be fixed, OR a mistake that cannot be fixed.

If a "mistake" was made that cannot be fixed, the Developer must "apologize" (i know that sounds crazy), and for me with Madden, gave me my money back. That "ends" that issue from continuing to be reported, because it's not a "bug", but a Developers flaw.

With other issues that may be a Bug or perceived as such, they have to come out with a Thread or an Operator "realizing" the Bug (say the Digital situation), and claim they are working on the issue. You can then eliminate ALL those Reports on that matter.

If you have a cable outtage, an operator is probably aware of the problem. That does not mean my unrelated problem won't be tended too. Same should be the case here.

It's just a question of organization and /or having enough personnel dealing with In Game matters. 2K has that, and i've dealt with them on the phone as well.

The Show is now the ONLY Baseball game out there right now. They're "the thing", and they're not going to have a subservant small base they're used too as in the past. The game has issues and problems (as others do), and they need a much more fair way of resolving them.

I'm sorry, but the devs don't need to apologize for not having a uniform in the game (and they've already said there'll be more next year).

They most likely don't know what can all be fixed in the patch. They only have so much time they can dedicate to bug fixing. When fixing bugs you usually don't know how long it's going to take. If a lot of bugs get fixed quickly I'm sure they'll be able to have more bug fixes in the patch and the opposite if they're taking a long time to fix.

It's not just "a question of organization and /or having enough personnel", bug fixing can never be prefect.

Again, you can only get so much out of just throwing more people at the bugs. If there's a lot of AI bugs they're not able to have some of the graphics devs come over and help.

[Mets1986]

Re: Things you want fixed in a patch.

I'm sorry, but the devs don't need to apologize for not having a uniform in the game (and they've already said there'll be more next year).

They most likely don't know what can all be fixed in the patch. They only have so much time they can dedicate to bug fixing. When fixing bugs you usually don't know how long it's going to take. If a lot of bugs get fixed quickly I'm sure they'll be able to have more bug fixes in the patch and the opposite if they're taking a long time to fix.

It's not just "a question of organization and /or having enough personnel", bug fixing can never be prefect.

Again, you can only get so much out of just throwing more people at the bugs. If there's a lot of AI bugs they're not able to have some of the graphics devs come over and help.

Well next years not this year. Next year i can assure you i will not be Pre Ordering their game, or blowing 500 dollars on a Next Gen system when the system i already have has enough issues with this game. I will certainly be doing my homework before i make that mistake again.

However, again, i understand you cannot have Engineers answering THOUSANDS of questions, and that's why there has to be another remedy. At 2K (aside from my VC issue), they were able to have me go in game by PHONE, locate a Bug, and learn that i had a "corrupted download".

They put me thru all the prompts, knew exactly what they were doing, and the problem fixed. If i had to be "voted on", on a Bug Report on a Website for that issue, i doubt the problem would have been fixed, and me stuck with a broken game demanding my money back.

Again, the remedies are what i proposed, like every other company.

[Bobhead]

Re: Things you want fixed in a patch.

...
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All 8 of your posts are so completely off-base and misinformed I don't even know where to start. And I don't really want to derail the thread by addressing all the nonsense, so I'll just say this:

The "vote" system does not determine whether your issue gets fixed or not. They read every single submission. The votes help make things more efficient, by encouraging two users with the same issue to simply "up-vote" instead of posting the same bug twice, thus, requiring SCEA to read the same bug twice.

There's no evidence to support the notion that issues are being ignored, or that the voting system is intended to create a hierarchy of consumers. No evidence to support malice, dishonesty. You presented zero attempts at valid arguments to support any of your accusations, thus there's really nothing else that needs to be said.

[The_Balm]

Re: Things you want fixed in a patch.

Well next years not this year. Next year i can assure you i will not be Pre Ordering their game, or blowing 500 dollars on a Next Gen system when the system i already have has enough issues with this game. I will certainly be doing my homework before i make that mistake again.

However, again, i understand you cannot have Engineers answering THOUSANDS of questions, and that's why there has to be another remedy. At 2K (aside from my VC issue), they were able to have me go in game by PHONE, locate a Bug, and learn that i had a "corrupted download".

They put me thru all the prompts, knew exactly what they were doing, and the problem fixed. If i had to be "voted on", on a Bug Report on a Website for that issue, i doubt the problem would have been fixed, and me stuck with a broken game demanding my money back.

Again, the remedies are what i proposed, like every other company.

I'm assuming you have no coding experience, otherwise you'd know that almost all bugs aren't a "corrupted download" and can't be fixed by the user over the phone! Expecting that is utterly ridiculous!

SCEA isn't doing bug fixing badly or in a way that's not used by tons of other devs.

Too bad you blew $500 on a next gen console since there won't ever be anymore games released on it. [end sarcasm]

And to avoid derailing the thread anymore I think I'm done.

[LastActionHero]

Re: Things you want fixed in a patch.

That back and forth ave me a headache.

[BSUFAN]

Re: Things you want fixed in a patch.

[vdxgzhen]

Re: Things you want fixed in a patch.

Thanks for starting this thread.