While I understand your frustration, and it is certainly shared by others, it is IMPERATIVE you understand that Russell, nor anybody else from SCEA is required to communicate with us on these boards. Russell goes above and beyond by coming on here and reading what we have to say, and more-so, by even replying. I'm sure he is held to very strict limitations by what he can and cannot divulge about the current situation with the game/patch. Cut him some slack for crying out loud! He acknowledged there is a problem, and he acknowledged that they think they found the cause of it. What more do you want at this point?
Please don't take this personal, but it is my opinion, that it is posts like the one you just made that are beginning to tarnish the reputation of the majority of OS'ers. Frankly, also in my opinion, I don't see why SCEA wouldn't cease using these boards altogether based on the number of negative comments such as that. Let them do what they do...it takes time. Give me ONE other forum where developers consistently go on and...
1) Read what their customers are saying
2) Respond to them
3) Ask for input
4) Implement that input
5) Acknowledge problems and keep you informed
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