Re: Official Server Down Thread
Letter sample for people. My wife is an attorney and put something similar on her letterhead. going out in the mail today.
(this is a FTC sample - tweak to your needs)
[Your Address]
[Your City, State, Zip Code]
[Date]
Christoph Hartmann
2K Games, Inc.
10 Hamilton Landing
Novato, California, 94949
United States
Dear Christoph:
On December 25th, I bought NBA2K14 for XBOX One and subsequently purchased through your micro-transaction system, two 80,000 VC Packs dated 12/26/2013 and 12/2/2013.
Unfortunately, your product has not performed well due to your online requirement and the fact that the online services were not available for long periods of time between 12/26 continuing through to the date of this letter (and beyond).
My player data and virtual currency spent in my game have been irrevocably lost.
To resolve the problem, I would appreciate you providing 160,000 VC back on my account [Account name] as well as 40,000 VC as a goodwill gesture.
Enclosed are copies of my VC transaction records concerning this purchase.
I look forward to your reply and a resolution to my problem. I will wait 3 days before seeking third-party assistance. Please contact me at the above address or by phone [home or office numbers with area codes].
Sincerely,
[Your Name]
Letter sample for people. My wife is an attorney and put something similar on her letterhead. going out in the mail today.
(this is a FTC sample - tweak to your needs)
[Your Address]
[Your City, State, Zip Code]
[Date]
Christoph Hartmann
2K Games, Inc.
10 Hamilton Landing
Novato, California, 94949
United States
Dear Christoph:
On December 25th, I bought NBA2K14 for XBOX One and subsequently purchased through your micro-transaction system, two 80,000 VC Packs dated 12/26/2013 and 12/2/2013.
Unfortunately, your product has not performed well due to your online requirement and the fact that the online services were not available for long periods of time between 12/26 continuing through to the date of this letter (and beyond).
My player data and virtual currency spent in my game have been irrevocably lost.
To resolve the problem, I would appreciate you providing 160,000 VC back on my account [Account name] as well as 40,000 VC as a goodwill gesture.
Enclosed are copies of my VC transaction records concerning this purchase.
I look forward to your reply and a resolution to my problem. I will wait 3 days before seeking third-party assistance. Please contact me at the above address or by phone [home or office numbers with area codes].
Sincerely,
[Your Name]
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