XBox 1 Owners - Is Your Game Starting Correctly?

[teeteegardner]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

i got the game yesterday ,got all the updates ...loaded it for the 1st time and givs me an user save corrupted message , and just simply wont connect to 2k servers. i dont even have the 2kTV option in my menu. its so broken. i dunno if i can wait for them to fix this crap. pretty sad.

[mattpu01]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

i got the game yesterday ,got all the updates ...loaded it for the 1st time and givs me an user save corrupted message , and just simply wont connect to 2k servers. i dont even have the 2kTV option in my menu. its so broken. i dunno if i can wait for them to fix this crap. pretty sad.

I emailed 2K yesterday. I can't even determine if I'm connected or not.

Sent from my XT1585 using Operation Sports mobile app

[kicker]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

Constantly stuck on the Logos screen.

It is quite frustrating.

[chris68pj]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

Hmm do you have digital or disc version? Might have something to do with it?
I have digital and most others that it works for do i think..

Sorry its not working for ya man i guess there is still the clear reserve space thing :/

I have digital and it finally loaded when I went offline so the workaround is working now. Still inexcusable on so many levels.

[Afectar]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

Why does it take 1:45 seconds to load into a mycarrer practice on xb1?

I have the game on both console, but this loading time is insane. It take's 30 seconds on ps4.

Has it been like this from the start? Or was it something 2k screwed up on after a patch?

[RainZ]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

Man, I want to know how are we getting articles on "The Best Young Players to Sign" etc but no coverage of this at all on OS? Would love them to have a chat with 2K and get an answer about what is the problem!

Edit: I must say, mine actually worked last night for the first time in months hah..I don't trust it to happen again tonight though!

[mattpu01]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

Lol suddenly mine works

Sent from my XT1585 using Operation Sports mobile app

[chris68pj]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

Looks like this was officially fixed with the patch.

[Journey96]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

Yeah, finally fixed on my end. The problem is we all recieved lame, canned answers from support (not the support guys' fault, don't shoot the messenger), while we had to wait weeks for our game to work correctly and they wouldn't talk to us. Even an acknowledgment of "we're sorry and trying to pin it down" goes a long way.

Overall I'm just extremely disappointed this year. Even the biggest fan's are having a hard time playing defense attorney at this point. I feel they are getting too big with their monopoly to feel like customer service matters. Please, feel free to prove me wrong in 2k18.

[E The Rhymer]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

Problem seems to have been via patch 8 but it's funny how something "normal" and "our fault" got fixed in a patch. Seriously come on 2K just say y'all fluffed up and you are in the process of trying to solve it. Stop trying to put the blame on everyone else


Sent from my iPhone using Tapatalk

[Aggies67]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

Can ya'll tell if it fixed the "Update Required" crap as well?

[BellSKA]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

I received this response 2 days ago...

__________________________________________________ ___________

Thank you for staying in touch.
I understand your frustration however, we I mentioned, the best way to fix the issue is to let it load all the data. It should get better over time as long as the game is not re-installed and the reserve space not deleted. Doing so will make it worst.
As new content is added, the game will take longer to load. Depending on your connection speed, if you are on WI-FI, how strong is the signal to your [PlayStation 4/Xbox One] is and other related variables, it may take some time (even hours) to complete.
we can also do a Traceroute test to see if anything is interfering with the information transferred to and from the server. To do so simply follow these steps:

• On a computer connected to the router you are currently using, open the windows menu, type "cmd" and press enter.
• In the command prompt, enter the following command: pathping -n www.nba2k.com
• After a few seconds the command prompt is going to show some statistics. To copy the output, right-click anywhere in the window and select Select All > Ctrl+C to Copy > Open Notepad > Ctrl+V to paste into Notepad.
• Back at the prompt, type tracert www.nba2k.com and press the Enter key. Please wait until the window says Trace Complete. Copy that information as well and send both to us as attachments.

With this information, we'll see if there are any identifiable server-side problems.
--------------------------------------------------------------
And as today...There's a patch to fix it. Not only do they copy/ paste canned responses, they still try to blame the issues on our end. I'm a little perturbed to say the least.

[swac07]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

Can ya'll tell if it fixed the "Update Required" crap as well?

Thats going to be there sadly

Sent from my LGLS992 using Tapatalk

[Aggies67]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

Thats going to be there sadly

Sent from my LGLS992 using Tapatalk

Well darn, that's the most irritating part for me, because I have no way of knowing when it will pop up. Sometimes at the beginning, sometimes 30 minutes into the game. Thanks for the info.

[Aggies67]

Re: XBox 1 Owners - Is Your Game Starting Correctly?

I received this response 2 days ago...

__________________________________________________ ___________

Thank you for staying in touch.
I understand your frustration however, we I mentioned, the best way to fix the issue is to let it load all the data. It should get better over time as long as the game is not re-installed and the reserve space not deleted. Doing so will make it worst.
As new content is added, the game will take longer to load. Depending on your connection speed, if you are on WI-FI, how strong is the signal to your [PlayStation 4/Xbox One] is and other related variables, it may take some time (even hours) to complete.
we can also do a Traceroute test to see if anything is interfering with the information transferred to and from the server. To do so simply follow these steps:

• On a computer connected to the router you are currently using, open the windows menu, type "cmd" and press enter.
• In the command prompt, enter the following command: pathping -n www.nba2k.com
• After a few seconds the command prompt is going to show some statistics. To copy the output, right-click anywhere in the window and select Select All > Ctrl+C to Copy > Open Notepad > Ctrl+V to paste into Notepad.
• Back at the prompt, type tracert www.nba2k.com and press the Enter key. Please wait until the window says Trace Complete. Copy that information as well and send both to us as attachments.

With this information, we'll see if there are any identifiable server-side problems.
--------------------------------------------------------------
And as today...There's a patch to fix it. Not only do they copy/ paste canned responses, they still try to blame the issues on our end. I'm a little perturbed to say the least.

"It's all completely your fault, but hey we nice guys somehow fixed it for you"