Bug Report/Support

[Machinez]

Re: Bug Report/Support

My VC is off. I had over 110k since i've been playing the app when launched and haven't played the console game yet aside from logging on the game to link my account up and open my free myteam pack. now after the update it says I have about 40k. WTF? I was looking forward to using all that accumulated VC when I start my console play.

I logged a ticket so we'll see where that goes. I think it has something to do with my app only showing "daily vc bonus, pick and win, enter locker code, mycareer, my team" and not the other ones that used to be there like mypark chat and mygm.

[Justice9]

Re: Bug Report/Support

I've just finished my Star season (got eleminated in the semifinals), and when I claimed the reward, I got this screen:





Actually, 6 credits - is all I had before claiming the rewards))) Wow...
I got my hundred credits anyway, so I ain't mad about this "visual bug".

I hope the devs will fix it soon

[cdogg777]

Re: Bug Report/Support

Sorry you had a bad experience with the 2K Support team. Unfortunately, they don't have the tools to deal with Auction House issues. If you send in a Feedback from inside the game (Options -> Feedback) then that goes to our Cat Daddy Feedback team and they can take care of your Credits in limbo. When you send directly to the 2K Support team we don't always get the tickets, or we get them much later. It is best to send in a Feeedback ticket especially for lost Credits like this.

I don't know if it was you or just timing but I just got my credits a few minutes ago! I am now happy. As I said before I sent a feedback report in every category because I was getting no responses.

Hello,

I apologize for the late reply,
I have sent you the missing credits and apologize for the inconvenience.

Jonathan

I appreciate it if you did anything to make that happen.

[mainiak]

Re: Bug Report/Support

So I found a solution for the android update loop - I went into the application manager and deleted all game data. I then uninstalled/reinstalled and the update came through.

Hopefully that helps someone else with this problem also. And I somehow managed to win my first round after being essentially AFK the entire round!

I tried this 4 times. And it didn't work out.

I would be emberassed if I was CD, messing up with this important update, but they might chill out at the pool anyway.

[cdogg777]

Re: Bug Report/Support

I had to uninstall and reinstall for the update option to appear.

I have some complaints and questions.

1) Did they change the card drop rate? I seem to be getting rares more often. Could be coincidence. Not a complaint!

2) When I train a card, why can't I choose NONE now? Why do I HAVE to filter? Makes no sense, makes training take 3 times as long.

3) Did they make training slower or my imagination? I trained a guy with cards that would normally level him up one and it barely got to half XP.

[NWGameDad]

Re: Bug Report/Support

I had to uninstall and reinstall for the update option to appear.

I have some complaints and questions.

1) Did they change the card drop rate? I seem to be getting rares more often. Could be coincidence. Not a complaint!

2) When I train a card, why can't I choose NONE now? Why do I HAVE to filter? Makes no sense, makes training take 3 times as long.

3) Did they make training slower or my imagination? I trained a guy with cards that would normally level him up one and it barely got to half XP.

I'm sorry some of you guys are encountering an issue with Android not installing the new update. This has zero to do with us. It has to do with how your device caches updates. Unfortunately, there is no solution we can provide, believe me if we could we would, but the clear your cache and reboot your phone. Otherwise you have to contact you OS provider.

To your questions:

1. Drop rate has not been changed except for adding rates for Playoff tiers (PO, PO+, and PO++).

2. Since we increased the card cap to 150, we cannot allow a none filter in training any more or many devices will run out of memory and crash when attempting to load that many cards. It was necessary in order to prevent a crash but still increase the card cap. We thought it much more important to increase the cap.

3. Training has not been changed since launch back in October.

[mcmuglim]

Re: Bug Report/Support

Not sure if this has been addressed or brought up, but as I get closer to my card limit (110), it's been happening frequently where I play a game, win/lose, and then go to the draft board - when I try to draft a card, I go right to the next screen, no card is picked, but when I go to repick, I lose the picks I had previously gained and the card I selected the first time is still there.

Any ideas?

NWGameDad, any update on this bug? Is this filed? I'm still seeing this even when limit is now 150. Now I get this silent no-pick situation at around 140/150. It's like there is a silent limit of about 140 that doesn't prompt me that I have max, and further games played will reward me 0 card picks.

[NWGameDad]

Re: Bug Report/Support

NWGameDad, any update on this bug? Is this filed? I'm still seeing this even when limit is now 150. Now I get this silent no-pick situation at around 140/150. It's like there is a silent limit of about 140 that doesn't prompt me that I have max, and further games played will reward me 0 card picks.

I need to look at your account. It sounds like you have hidden cards taking up some of your cap. Send in a Feedback so I can find your account and look at what is going on.

[mainiak]

Re: Bug Report/Support

I'm sorry some of you guys are encountering an issue with Android not installing the new update. This has zero to do with us. It has to do with how your device caches updates. Unfortunately, there is no solution we can provide, believe me if we could we would, but the clear your cache and reboot your phone. Otherwise you have to contact you OS provider.

I finally managed to get the update.

1) Fresh Installation
2) Clear the game data / cache via application manager
3) go to play store -> update game

[Hartakan]

Re: Bug Report/Support

Hey there,
I too have a question about the update. It seems to me that my possibilities of training players have been reduced. So when I pick a card and want to train it, there are no cards displayed i could train the card with, although i have several cards which are not used in RTTC or a Quick/ Season Game. In the section My Cards I can actually see all these cards, but i cant use them to train a card.
What has changed or what do I do wrong? Thanks in advance,
Hartakan

[kalkal]

Re: Bug Report/Support

we can't write anything in the season chat. it seems that after about 100 messages nothing can be written any more

[kalkal]

Re: Bug Report/Support

we can't write anything in the season chat. it seems that after about 100 messages nothing can be written any more

false alarm. restarted the app, and now everything's ok

[NWGameDad]

Re: Bug Report/Support

Hey there,
I too have a question about the update. It seems to me that my possibilities of training players have been reduced. So when I pick a card and want to train it, there are no cards displayed i could train the card with, although i have several cards which are not used in RTTC or a Quick/ Season Game. In the section My Cards I can actually see all these cards, but i cant use them to train a card.
What has changed or what do I do wrong? Thanks in advance,
Hartakan

Just change the rarity filter to a different rarity. We had to remove the "none" option on training since we increased the card cap to 150. Loading too many cards there would run you out of memory and cause the game to crash.

[thisguysabeast]

Re: Bug Report/Support

Nice! Even though it took like a month to get my 5.3k credits back, I got it back.

[Hartakan]

Re: Bug Report/Support

Just change the rarity filter to a different rarity. We had to remove the "none" option on training since we increased the card cap to 150. Loading too many cards there would run you out of memory and cause the game to crash.

Thanks a lot, works now