Bug Report/Support

[circlefong]

Re: Bug Report/Support

We're looking into these reports. If we find a solution we'll let you know. Hopefully, it is something server side that we can just fix and you'll get back in.

Great to hear from u, nwgamedad. Thanks.

Btw, I locate outside US. I am in Asia.

我從使用 Tapatalk 的 GT-N7105 發送

[superDrJ]

Re: Bug Report/Support

We're looking into these reports. If we find a solution we'll let you know. Hopefully, it is something server side that we can just fix and you'll get back in.

yea, me too.I can't log in mynba2k15（PSN account only） on Android. But i can log in it on iphone6.

[Amigo Croata]

Re: Bug Report/Support

Just info that today nothing changes. I am new in community so please write where to look at any new infos.

I have always play via PSN and now when its broken i have start to play via GOOGLE and via FACEBOOK but on that way it starts from the beginning...

I could live without PSN VCs and DAILY PICK BONUSes but MyCards that I have build for months is what I need..

Is it possible to bring them back on other account (Google or Face)?

Sorry, but I am just trying to find the solution how can i play next RTTC with MyCards that I have already collected...

Any solutions are welcome!

Thx

[TheFlaughFather]

Re: Bug Report/Support

Hi there,

Today, I finally managed to reach the Playoff Tier in quick game and, when I was pulling from my board, I did not pull a Playoff card, but instead I got a rare. I played a few more games to see if maybe I would pull one on one of the next two boards, but both were only rares. I searched the forums for answers but couldn't find anything.

If it helps, I do already have some Playoff cards that I've won from Rttc and RC events. Is it possible that this was the source of the error?

[Lenny2015]

Re: Bug Report/Support

Hello support team,

Need your advice pls. My friend was bidding on my card with a specific identifier (i.e. with a special "buy it now" amount) but the system somehow awarded the bid to someone else's card.

Would it be possible to look into this as it appears to be a system issue?

[hashis]

Re: Bug Report/Support

Hello support team,

Need your advice pls. My friend was bidding on my card with a specific identifier (i.e. with a special "buy it now" amount) but the system somehow awarded the bid to someone else's card.

Would it be possible to look into this as it appears to be a system issue?

And that was me. I've also sent an email. I can remember clearly bidding on his card because of the extra credit in the BIN and the lack of enhancements.

Hope we can find a solution to this.

Sent from my Nexus 4 using Tapatalk

[ajw1]

Re: Bug Report/Support

"We checked our servers, nothing seems problematic. Check that you can login to a different app with PSN."

seems to be the response out their on twitter then, so as it seems unlikely anything will get done as it's presumably ramping up for 2k16, I'm just going to delete the app.

Can't see how they can be so head in the sand about a load of people having the same problem at the same time.

[superDrJ]

Re: Bug Report/Support

We're looking into these reports. If we find a solution we'll let you know. Hopefully, it is something server side that we can just fix and you'll get back in.

plz fix PSN account url on Android. still have url issue.

[Elite1216]

Re: Bug Report/Support

plz fix PSN account url on Android. still have url issue.

I'm on PSN and having the issue too. I've also read that XBOX users were having the same problem. That tells me that it's not a PSN issue. The only other app I have that uses my PSN log in is the Playstation app and it works fine.

[circlefong]

Re: Bug Report/Support

"We checked our servers, nothing seems problematic. Check that you can login to a different app with PSN."

seems to be the response out their on twitter then, so as it seems unlikely anything will get done as it's presumably ramping up for 2k16, I'm just going to delete the app.

Can't see how they can be so head in the sand about a load of people having the same problem at the same time.

Disappointing that if they responded like that, and just feel frustrating because the problem is still there for almost a whole week. Could you post the twitter link of what you said above?

[circlefong]

Re: Bug Report/Support

We're looking into these reports. If we find a solution we'll let you know. Hopefully, it is something server side that we can just fix and you'll get back in.

Hi NWGameDad, any progress to your finding and solution? What information or data that we need to show you in order to help ??

[NWGameDad]

Re: Bug Report/Support

Hi NWGameDad, any progress to your finding and solution? What information or data that we need to show you in order to help ??

We have been able to repro the problem in house, which is a good first step for us to find the problem and figure out what is wrong. We do not have a solution yet. However, we have tracked it down to just PSN. The Xbox reports seemed to have been sporadic and tied to some down time of XBL. If you still have problems on XBL please let us know.

If you login with PSN, if you auto login in the app you should be fine. The problem seems to be if you got logged out of PSN and have to relog in then you get the stalled url. So don't logout of PSN if possible. Once you logout you probably will not be able to get back in until we can fix the issue.

Sorry for the hassle, we are actively working on the issue, it just isn't a very clear cut problem unfortunately.

[circlefong]

Re: Bug Report/Support

We have been able to repro the problem in house, which is a good first step for us to find the problem and figure out what is wrong. We do not have a solution yet. However, we have tracked it down to just PSN. The Xbox reports seemed to have been sporadic and tied to some down time of XBL. If you still have problems on XBL please let us know.

If you login with PSN, if you auto login in the app you should be fine. The problem seems to be if you got logged out of PSN and have to relog in then you get the stalled url. So don't logout of PSN if possible. Once you logout you probably will not be able to get back in until we can fix the issue.

Sorry for the hassle, we are actively working on the issue, it just isn't a very clear cut problem unfortunately.

Glad to hear from you and your effort is appreciated. Please continue to extend your help, but frankly speaking, a whole week of frustration.

Thanks again.

[alberttmc]

Re: Bug Report/Support

We have been able to repro the problem in house, which is a good first step for us to find the problem and figure out what is wrong. We do not have a solution yet. However, we have tracked it down to just PSN. The Xbox reports seemed to have been sporadic and tied to some down time of XBL. If you still have problems on XBL please let us know.

If you login with PSN, if you auto login in the app you should be fine. The problem seems to be if you got logged out of PSN and have to relog in then you get the stalled url. So don't logout of PSN if possible. Once you logout you probably will not be able to get back in until we can fix the issue.

Sorry for the hassle, we are actively working on the issue, it just isn't a very clear cut problem unfortunately.

thank you for your effort on trying to solve this and for your answer. But there is a thing bothering me. If the problem cannot be fixed before the 8th and we cannot log in with PSN, will we be safe to get our loyalty rewards since maybe you won't be able to recognize my deck with my account?

Maybe it's just the fear to lose them, just want to be sure.

thank you in advance

[NWGameDad]

Re: Bug Report/Support

thank you for your effort on trying to solve this and for your answer. But there is a thing bothering me. If the problem cannot be fixed before the 8th and we cannot log in with PSN, will we be safe to get our loyalty rewards since maybe you won't be able to recognize my deck with my account?

Maybe it's just the fear to lose them, just want to be sure.

thank you in advance

The data on the account is safe. Although you can't login from the client, we still have all the data of the accounts stored on our servers. You'll get your Loyalty Rewards on the 8th based on what is in the account.


We're still working with Sony to figure out what changed and how to fix it. I know this is taking a bit, but it's an undocumented change we think in the SDK that we're dealing with and we're just trying to get the right info from Sony to make a fix.