New Community Manager!

[Reaper16]

Re: New Community Manager!

NWGameDad already answered these questions. He has no need to reiterate what has been said already. We didn't like the response, but it is what it is.

That's a different matter. Replying to SmartForce by saying that those tax concerns have already been addressed & that he's not authorized to discuss anything new regarding it? That would have been fine. Instead Brad addressed that tax question anyway, but sounded condescending while doing so.

[eVizions]

Re: New Community Manager!

S'up. There's a lot to unpack here.


(1) Players across the spectrum of tiers can play competitive games in RTTC. You win some. You lose some. Folks with god-tier decks certainly lose a lot less, true, but we feel like you can win games above your tier by being strategic with your supports and player picks.


(2) Hot Streaks stop after an event ends because they're to be played in the event. Another way to think about them: a product with an expiration date like a banana or an apple.


(3) We raised the stats of HoF and PnP packs to give players a competitive boost when Playoff cards are released. We wanted to make sure that you don't have to have a full-on Playoff deck right from the start to hang with others. I think you'll be surprised by how well these cards perform, by the way. A lot of thought and design has gone into this.


(4) The tax maintains the game's economy. The percentage that we picked works for us and, for the most part, players.



---



Overall, I'm just curious: what's your stance on the game? Do you play it? Are you frustrated with your deck and progress? What would you like to see in the future?

If you guys think that a 30% tax works for anybody, you're delusional. Show me one successful marketplace with a tax that high. Just one. The hilarious part is that it actually hurts you guys and you don't even realize it. You've killed the AH, for the most part, so people pay less than what they would otherwise. Unless I have one of a handful of cards or I set up a buyback or trade, people aren't able to sell cards. I've got tons of epic, legendary and star cards sitting in my deck that I just can't sell because your digital economy sucks. 30% is delusional and shows that you guys are greedy, shortsighted and not nearly as intelligent as you think. You didn't do your homework and it's having a severe negative impact on the community.

[Melcho]

Re: New Community Manager!

eVisionz, haven't you been able to sell anything at all?

Sorry, i'm legit curious as i don't find it that hard to sell cards. Try the following:

1. Check the market first for the card you want to sell to make sure there aren't a lot there already

2. Big name and recent players sell much better than old school players, so try to sell what people actually want.

3. Make sure your cards are fully trained

4. 3 slots are best to sell obviously

5. Try to have your auctions live during US awake hours.

Anyway hope that helps. As for tiers to sell, i've been able to sell SR, UR, Epic and Legendary. Of late i tend to sell singles mainly. Epics have moved alright since the pice drop.


Sent from my C64

[eVizions]

Re: New Community Manager!

eVisionz, haven't you been able to sell anything at all?

Sorry, i'm legit curious as i don't find it that hard to sell cards. Try the following:

1. Check the market first for the card you want to sell to make sure there aren't a lot there already

2. Big name and recent players sell much better than old school players, so try to sell what people actually want.

3. Make sure your cards are fully trained

4. 3 slots are best to sell obviously

5. Try to have your auctions live during US awake hours.

Anyway hope that helps. As for tiers to sell, i've been able to sell SR, UR, Epic and Legendary. Of late i tend to sell singles mainly. Epics have moved alright since the pice drop.


Sent from my C64

I've been able to sell a few things, but I've had a logjam of cards that I just want to get rid of. I have a hard enough time training the cards I want to keep, so I can't train the cards I need to sell. Pros don't sell at all. Nobody wants to pay twice the price of a single card. Every 12 hours I put up 4 cards and waste 80 credits and usually 3 or (more often) all 4 don't sell. I'd love to put them up and just let the market dictate what they're worth, but we can't do that. If a Star is only worth 2500, so be it. I'll take my lumps. This market is crap.

I appreciate you trying to help with your suggestions, but the AH is broken. I usually spend an inordinate amount of time in in-game markets (FIFA, 2k), yet this one is no fun at all. It just sucks. If you would ask me to design a marketplace that would fail, I don't even think my design would be half as restrictive as the sh1t CD gave us. It'll become even worse as people leave the game.

[brad_nicholson]

Re: New Community Manager!

alright, then, let's have a conversation about it: why doesn't the auction house work for you? what's the biggest complications that you run into? what do you like about it? what would you like to see more of?

[ASB37]

Re: New Community Manager!

alright, then, let's have a conversation about it: why doesn't the auction house work for you? what's the biggest complications that you run into? what do you like about it? what would you like to see more of?

I think the general consensus is that it's way to restrictive. 20 credit posting fee, 5 slot limit, 30% tax...I mean I get you don't want the market flooded but using just 1 of those things could restrict that, all three together make the AH stiffling.

Look at how many people are doing deals for buybacks/trades, that speaks volumes for how the structure of AH is. I think that the math is such that buying 2 singles of a higher tier is cheaper than buying a pro, someone could correct me if I'm wrong.

I don't know what your statistics/data shows about AH but I would like to see more of a free market and less restrictions. Some cards are just plain unsellable as is. Star support that isn't team is basically unsellable. Higher tier cards that are super common/one slot are unsellable. There should be a way to sell these cards so they don't become training fodder. Maybe someone in a legend tier would bite at a world b free or henry bibby if they could snag him for less money. Seller and buyer both win in that case, and you guys can still take your cut. In the current set up that card would just go unsold or be trained away.

[tornado76]

Re: New Community Manager!

alright, then, let's have a conversation about it: why doesn't the auction house work for you? what's the biggest complications that you run into? what do you like about it? what would you like to see more of?

the solution it seems that people want is a way to have use for the useless cards they draft. Since they don't sell on AH, they are going to say lower prices. Then they will complain about the 30% tax as always.

only thing i suggest is slightly lowering the price on pros. few people want to pay over double the price on them.

[Yonder]

Re: New Community Manager!

I have a hard enough time training the cards I want to keep, so I can't train the cards I need to sell.

You can't have it all. If you need to sell cards, train them. No one buys your untrained cards, because there are others out there who are willing to train before selling.

I've sold all my legendaries so far (15+). No deals, no discounts (I'm too lazy for these kinds of deals). Sometimes I had to list them twice or three times, but eventually they all sold.

[eVizions]

Re: New Community Manager!

alright, then, let's have a conversation about it: why doesn't the auction house work for you? what's the biggest complications that you run into? what do you like about it? what would you like to see more of?

Restrictions.

I've never seen a marketplace that taxes 30%. First, that ruins any chance at resale (people would buy cards if they slipped below a certain value knowing they could resell them to make a profit if the tax was low enough, creating a natural floor). The bigger issue is that we get robbed of almost a third of what we sell. Someone sold a LeBron Star Pro for like 23k and lost 7k to tax. That translates to over $50 in real money (and don't try to tell me it doesn't translate when you sell 6500 credits for $50... there's a reason most other marketplaces have an alternate currency). 5% is great, 10% is okay, 15% is high... 30% is just unacceptable. Again, show me one successful marketplace that has a tax that high. It defies all laws of economics, both real or virtual. That's by far my biggest gripe.

The 20 credit posting fee and 5 auction limit are next. If these are meant to stop "bad" auctions, you can do one of these, but not both. Personally, I don't think you need either. Remove the listing fee and raise the cap to 20 auctions. Promote selling. If people want to flood the AH with commons, why is that a bad thing? They just won't sell.

The minimums and BINs are too high. First, for pros they are more than double what a single is. Considering most people like to pro a card they already have, the demand for pros isn't that high. Now you've made it nearly impossible to sell the best cards we have. Also, you're not taking into account pro cards not being pro'd correctly or being used for training. Considering that most star cards don't sell for even the minimum, I don't see why they can't be lowered. Go look at the number of threads and posts here offering buybacks. If your data is saying that there's a decent number of sales going on, it's only because so many people don't list until they find a partner, usually with a trade or buyback. That means 2 sales and no timeout, which may look nice as a raw number, but is artificially inflated. The sheer number of people who have to do this is a great indicator that the market values for most of these cards are well below what you're making them.

The auction lengths are way too long. Often times, I'd like to list something for an hour or 3 or 6 instead of 12 (hopefully with no auction fee). This would reduce clutter in AH (which you guys have said is a concern and the reason for the auction fee and 5 auction limit) and would allow me to not have a card tied up all day (unless I want to). 12 hour limit + 5 auction limit + cards being hard to sell = very limited use of AH.

I appreciate you taking the time to get feedback on this, Brad, but unless you guys plan to change anything, what's the point? When the AH was in beta, we all gave this type of feedback about it being way too restrictive, yet when it was released out of beta, all of the changes that were made only made it MORE restrictive. Clearly, none of our feedback was considered.

[eVizions]

Re: New Community Manager!

You can't have it all. If you need to sell cards, train them. No one buys your untrained cards, because there are others out there who are willing to train before selling.

I've sold all my legendaries so far (15+). No deals, no discounts (I'm too lazy for these kinds of deals). Sometimes I had to list them twice or three times, but eventually they all sold.

Take a look around. Clearly you're in the minority. Most people are having trouble selling cards, trained or not. I've put up a legendary Deron Williams, fully trained, about 8x and haven't gotten a single offer. That's 96 hours and 160 credits that he's consumed. Same with a legendary Rondo. Both are current stars. Why not let me put them up for less and get whatever I can for them? The reason there are others out there is because there's a logjam of cards. They don't sell and they have to be up for 12 hours, so people keep listing them and there's more and more out there. More supply than demand. If I can offer mine for less, I'll sell them. Right now, no such luck.

Oh, and I still have a few star pros that need to be trained. Should I not train them just so I can spend all of that training cards I want to sell?

[phamtaztik]

Re: New Community Manager!

You can't have it all. If you need to sell cards, train them. No one buys your untrained cards, because there are others out there who are willing to train before selling.

I've sold all my legendaries so far (15+). No deals, no discounts (I'm too lazy for these kinds of deals). Sometimes I had to list them twice or three times, but eventually they all sold.

Too many people have already touched on the 30% tax, so I'm going to address My biggest problem with AH: the set minimum price being too high, and this is a perfect example. Yes , I agree that the people who took the time to train their cards to sells should be rewarded, but CD should let the market/users figure out that reward instead of setting this ridiculously high minimum price.
As of right now, it's either fully train your card just to sell at the minimum price (with luck and patience and listing fees), or you're better off using it as training fodder. The way AH should work is trained cards should be sold for more than untrained cards should be sold for less, but it's up to the users to decide the difference.
Brad, just look on this forum, there are 3-4 threads going of people trying to do buyback just to sell their cards, shouldn't we be playing your game instead of doing that? Of course, I know you're smart enough to figure out that you profit from tax from both the sale and the buyback and there's no reason to change anything, but think of your customer before there aren't any left.

[eVizions]

Re: New Community Manager!



All 4 are current players, offered as low as I can offer them. If this is the expected norm for an auction house, why even bother to have one?

[jasrulz63]

Re: New Community Manager!

All 4 are current players, offered as low as I can offer them. If this is the expected norm for an auction house, why even bother to have one?

It's a lot of luck too though:


My biggest issue is the tax as has been mentioned ad nauseam. Those sales netted me around 4900 after 2100 tax which is extremely high.

[Melcho]

Re: New Community Manager!

Perhaps Brad or NWGD can shed some light on actual trading volume. To be honest i doubt it's as dire as what your saying eVisionz. I just think people with gripes are more vocal than those who are getting by selling cards without issue.

Brad do you have any sort of data on the health of the AH you could share to put this discussion to rest? Are cards selling? Or is it only the few who are able to sell?

On a side note do you have any interesting facts about AH that could be shared? Like most expensive sale, most cards sold by one user to date, or most popular card/tier?


Sent from my C64

[eVizions]

Re: New Community Manager!

Perhaps Brad or NWGD can shed some light on actual trading volume. To be honest i doubt it's as dire as what your saying eVisionz. I just think people with gripes are more vocal than those who are getting by selling cards without issue.

Brad do you have any sort of data on the health of the AH you could share to put this discussion to rest? Are cards selling? Or is it only the few who are able to sell?

On a side note do you have any interesting facts about AH that could be shared? Like most expensive sale, most cards sold by one user to date, or most popular card/tier?


Sent from my C64

Again, I think the raw data might be a little skewed. I just bought 3 URs to train with the other day with a buyback. That's 4 transactions that will show up as sold. Did that twice. Plus, the last 4 or 5 stars that I bought were all trades. Meanwhile, I have a bunch of unsold, but only 4-8 per day, because that's what I'm limited to (I always leave a slot open for a potential deal). So if you look at the stats for my transactions over the past few days, they are probably not too bad, but that's only because of trades and buybacks.

People are finding ways around the limitations, which isn't a good thing. It's the economy's way of saying things are broken.