Where to go for Support?
				
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 Re: Where to go for Support?
 
 It will depend on your device and OS on your device. For iOS devices you setup mail in the Settings, I think it is under General. For Android I am not sure. Usually it isn't difficult to get setup as it is a pretty common feature on devices.Originally posted by MiickaelsNWGameDad
 Senior Producer
 Cat Daddy Games
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 Re: Where to go for Support?
 
 Hi NWGameDad,
 
 I put in a support request email (including attachment) just over a week ago and haven't heard anything back. I know you guys are all busy with the update, and this isn't an urgent issue (card mis-training), but I wanted to know what the next steps are in order to get it resolved.
 
 I have the email saved in my sent items if it needs to be forwarded anywhere.
 
 Thanks!
 -ChrisComment
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 Re: Where to go for Support?
 
 Hi NWGameDad,
 
 I put in a support request email (including attachment) just over a week ago and haven't heard anything back. I know you guys are all busy with the update, and this isn't an urgent issue (card mis-training), but I wanted to know what the next steps are in order to get it resolved.
 
 I have the email saved in my sent items if it needs to be forwarded anywhere.
 
 Thanks!
 -Chris
 
 If you sent in the Feedback mail then the team will get to it. I know they have been behind, but they have been pulling some extra shifts to get caught up. Don't worry they will get to you.NWGameDad
 Senior Producer
 Cat Daddy GamesComment
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 Re: Where to go for Support?
 
 So roughly how long does it take to get credits back as I recently did a last second bid on a leg Pippen and lost but never got the option to get my credits back (2236 (I think) is what I bid).
 
 I was hoping to start a new season with a leg pro Pippen.  Comment
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 Re: Where to go for Support?
 
 They should show up in your Auction Outcomes within a minute or two of getting outbid. If they didn't, then go to the title screen of the app, then log back in, and check. If they are still not there, reboot the app and try again. If still not there then send in a Feedback ticket and we will look into it and get you your Credits.NWGameDad
 Senior Producer
 Cat Daddy GamesComment
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 Re: Where to go for Support?
 
 I've done all that serveral times. Also sent in a feedback ticket. I even took a screenshot of auction outcome page showing that I lost and my remaining credits. Would you like to see that?They should show up in your Auction Outcomes within a minute or two of getting outbid. If they didn't, then go to the title screen of the app, then log back in, and check. If they are still not there, reboot the app and try again. If still not there then send in a Feedback ticket and we will look into it and get you your Credits.Comment
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 Re: Where to go for Support?
 
 The only reason I came on here to ask is because I put a ticket in over 3 weeks regarding a missing card from my deck and I've heard nothing back about that. So I'm a little skeptical that I'll get my credits back which I'm quite upset about.Comment
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 Re: Where to go for Support?
 
 Ya was having the MyNBA2K15 support issues contacted you got the reply also ..and thanks for the help you given.Comment
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 Re: Where to go for Support?
 
 First sorry for my english.The game has bug with greats pros in seasons.Greats pros out of position always lose from po pros.How did this great pro have 1000-1600 better statistic?I sell all my po pros and my po drafts for greats and i lose from every worst lineup because i used greats out of position.I pay 14000 for nothing(i have buy 14 greats) its unfair.Comment
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 Re: Where to go for Support?
 
 It has now been 48 days since I did it via the in game app. No response. It kind of doesn't matter now because it's a worthless card. I could have gotten 3,500 credits out of it when it poofed ... but not now.QG Tier: Legendary++
 Season Tier: Epic
 MVP: Legendary Pro MVP Curry
 Lineup:
 PG: Foil Legendary Pro MVP Stephen Curry
 SG: Foil Epic Pro George Gervin
 SF: Foil Legendary Pro LeBron James
 PF: Foil Epic Pro Larry Johnson
 C : Foil Epic Pro Robert ParishComment
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 Re: Where to go for Support?
 
 Hi,
 
 Thank you for the clarification QG tiers:PO + QG tiers:PO +
 Season :PO
 RTTC : PO
 MVP : PO pro CurryComment

 
		
	 
							
						 
		
	 
		
	 
		
	
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