Where to go for Support?

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  • NWGameDad
    Cat Daddy Games
    • Dec 2013
    • 1239

    #16
    Re: Where to go for Support?

    Originally posted by Miickaels
    I wonder how do you set your mail, everytime I try to hit the support it asks me to send a mail to a specific adress..
    It will depend on your device and OS on your device. For iOS devices you setup mail in the Settings, I think it is under General. For Android I am not sure. Usually it isn't difficult to get setup as it is a pretty common feature on devices.
    NWGameDad
    Senior Producer
    Cat Daddy Games

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    • delmrfunkydoodledel
      Banned
      • May 2015
      • 8

      #17
      Re: Where to go for Support?

      Hi NWGameDad,

      I put in a support request email (including attachment) just over a week ago and haven't heard anything back. I know you guys are all busy with the update, and this isn't an urgent issue (card mis-training), but I wanted to know what the next steps are in order to get it resolved.

      I have the email saved in my sent items if it needs to be forwarded anywhere.

      Thanks!
      -Chris

      Comment

      • NWGameDad
        Cat Daddy Games
        • Dec 2013
        • 1239

        #18
        Re: Where to go for Support?

        Originally posted by mrfunkydoodle
        Hi NWGameDad,

        I put in a support request email (including attachment) just over a week ago and haven't heard anything back. I know you guys are all busy with the update, and this isn't an urgent issue (card mis-training), but I wanted to know what the next steps are in order to get it resolved.

        I have the email saved in my sent items if it needs to be forwarded anywhere.

        Thanks!
        -Chris


        If you sent in the Feedback mail then the team will get to it. I know they have been behind, but they have been pulling some extra shifts to get caught up. Don't worry they will get to you.
        NWGameDad
        Senior Producer
        Cat Daddy Games

        Comment

        • muzbar2
          Rookie
          • May 2015
          • 5

          #19
          Re: Where to go for Support?

          Originally posted by NWGameDad
          Btw regarding stuck cards and Credits, those are not gone and we will be able to recover them for you.
          So roughly how long does it take to get credits back as I recently did a last second bid on a leg Pippen and lost but never got the option to get my credits back (2236 (I think) is what I bid).

          I was hoping to start a new season with a leg pro Pippen.

          Comment

          • NWGameDad
            Cat Daddy Games
            • Dec 2013
            • 1239

            #20
            Re: Where to go for Support?

            Originally posted by muzbar2
            So roughly how long does it take to get credits back as I recently did a last second bid on a leg Pippen and lost but never got the option to get my credits back (2236 (I think) is what I bid).

            I was hoping to start a new season with a leg pro Pippen.
            They should show up in your Auction Outcomes within a minute or two of getting outbid. If they didn't, then go to the title screen of the app, then log back in, and check. If they are still not there, reboot the app and try again. If still not there then send in a Feedback ticket and we will look into it and get you your Credits.
            NWGameDad
            Senior Producer
            Cat Daddy Games

            Comment

            • muzbar2
              Rookie
              • May 2015
              • 5

              #21
              Re: Where to go for Support?

              Originally posted by NWGameDad
              They should show up in your Auction Outcomes within a minute or two of getting outbid. If they didn't, then go to the title screen of the app, then log back in, and check. If they are still not there, reboot the app and try again. If still not there then send in a Feedback ticket and we will look into it and get you your Credits.
              I've done all that serveral times. Also sent in a feedback ticket. I even took a screenshot of auction outcome page showing that I lost and my remaining credits. Would you like to see that?

              Comment

              • rahgovin
                Just started!
                • May 2015
                • 1

                #22
                Re: Where to go for Support?

                I also saw the same issue just minutes back. Spent 5000 credits on MVP Wilt and auction house did not give me an option to get my credits back after unsuccessful bid.

                Comment

                • muzbar2
                  Rookie
                  • May 2015
                  • 5

                  #23
                  Re: Where to go for Support?

                  The only reason I came on here to ask is because I put a ticket in over 3 weeks regarding a missing card from my deck and I've heard nothing back about that. So I'm a little skeptical that I'll get my credits back which I'm quite upset about.

                  Comment

                  • muzbar2
                    Rookie
                    • May 2015
                    • 5

                    #24
                    Re: Where to go for Support?

                    All good now. Had my credits reimbursed and some. My appreciated. And I should have myself a Leg Pippen pro just in time for the new rttc.

                    Comment

                    • henry963
                      Rookie
                      • Apr 2015
                      • 147

                      #25
                      Re: Where to go for Support?

                      Ya was having the MyNBA2K15 support issues contacted you got the reply also ..and thanks for the help you given.
                      http://www.hot-odds.com/DroppingOdds

                      Comment

                      • RexMavs
                        Rookie
                        • Apr 2015
                        • 49

                        #26
                        Re: Where to go for Support?

                        okokokokokokook
                        ~MFFL~

                        Successful transactions: jf3llur3, Mzong, Ray Bond IV, Adam_19, ChefBoyLp

                        Comment

                        • nmagic7
                          Rookie
                          • Apr 2015
                          • 12

                          #27
                          Re: Where to go for Support?

                          First sorry for my english.The game has bug with greats pros in seasons.Greats pros out of position always lose from po pros.How did this great pro have 1000-1600 better statistic?I sell all my po pros and my po drafts for greats and i lose from every worst lineup because i used greats out of position.I pay 14000 for nothing(i have buy 14 greats) its unfair.

                          Comment

                          • SmartForce
                            MVP
                            • Mar 2015
                            • 1845

                            #28
                            Re: Where to go for Support?

                            Originally posted by NWGameDad
                            Ah, you must not have e-mail setup on your device. The best thing to do is setup email on the device, so we can attach the data we need. Otherwise, it becomes much more difficult to find your account if you sent in a "manual" mail.
                            Originally posted by SmartForce
                            Set up e-mail on my iphone and it did the e-mail thing with the attached text attachment.

                            Thanks for the response.
                            It has now been 48 days since I did it via the in game app. No response. It kind of doesn't matter now because it's a worthless card. I could have gotten 3,500 credits out of it when it poofed ... but not now.
                            QG Tier: Legendary++
                            Season Tier: Epic
                            MVP: Legendary Pro MVP Curry
                            Lineup:
                            PG: Foil Legendary Pro MVP Stephen Curry
                            SG: Foil Epic Pro George Gervin
                            SF: Foil Legendary Pro LeBron James
                            PF: Foil Epic Pro Larry Johnson
                            C : Foil Epic Pro Robert Parish

                            Comment

                            • Dextro
                              MVP
                              • Feb 2015
                              • 1983

                              #29
                              Re: Where to go for Support?

                              Maybe they are hoping that you buy those 3.500 Credits with your credit card. This is more useful to them, than offering a good support


                              Gesendet von iPhone mit Tapatalk

                              Comment

                              • braqueurdas
                                Rookie
                                • Apr 2015
                                • 18

                                #30
                                Re: Where to go for Support?

                                Hi,

                                Thank you for the clarification
                                QG tiers:PO +
                                Season :PO
                                RTTC : PO
                                MVP : PO pro Curry

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