VC earned not transferring??

[rawdog805]

Hello folks-

I have earned over 17K in VC in this app and it has yet to transfer to my PS4 NBA 2k VC totals. Is anyone else having this problem, I've logged in and out of my PSN in the app but still nothing... I can see my my player stats but not my My Team stats. Also my my players picture does not show in app.

I've tweeted the dev with no response, and put the issue in the Bug report thread. Any help would be appreciated.

[jrich730]

I am having this same issue i put in a ticket that I'm still waiting to be responded too.

[NWGameDad]

The only sitauation I am aware of that results in VC not transferring is where you played NBA 2K14, then started playing the app with that login before playing NBA2K15, then started NBA2K15 after. This results in VC earned during that period not transferring and your in app VC total will map to what you have in the console game. It will grow from there though normally.

Basically, we are allowing you access to the NBA 2K15 side of the app when we shouldn't (i.e. When you actually don't have a NBA 2K15 account created yet). This gives the appearance that you're earning VC when you really are not since the app has no account to send it to on the console side. This problem is fixed in the next update. You will still be able to login to with PSN and XBL if you want to play MyTeamMobile but you will not be able to access the left menu of features unless you have started NBA 2K15 as intended.

If you are not transferring VC in a different manner, then let us know so we can investigate. Although it sounds like you already sent some tickets in so our support guys will get to them.

[rawdog805]

Quote: Originally Posted by NWGameDad

The only sitauation I am aware of that results in VC not transferring is where you played NBA 2K14, then started playing the app with that login before playing NBA2K15, then started NBA2K15 after. This results in VC earned during that period not transferring and your in app VC total will map to what you have in the console game. It will grow from there though normally. Basically, we are allowing you access to the NBA 2K15 side of the app when we shouldn't (i.e. When you actually don't have a NBA 2K15 account created yet). This gives the appearance that you're earning VC when you really are not since the app has no account to send it to on the console side. This problem is fixed in the next update. You will still be able to login to with PSN and XBL if you want to play MyTeamMobile but you will not be able to access the left menu of features unless you have started NBA 2K15 as intended. If you are not transferring VC in a different manner, then let us know so we can investigate. Although it sounds like you already sent some tickets in so our support guys will get to them.

Thanks for the response, but I actually had the game on release date and never played the 2k14 app. The first time I played the app was when the 2k15 app released on the App Store. I am using the iOS app and have earned a ton of VC now that is not transferring. Like I sad in the OP I can see my my player stats in the app, but the VC is just not transferring nor are the purchases that I have made in the my player store in the app.

[rawdog805]

I've attached an image to show that I have earned a bunch of VC in app.

[NWGameDad]

Quote: Originally Posted by rawdog805

Thanks for the response, but I actually had the game on release date and never played the 2k14 app. The first time I played the app was when the 2k15 app released on the App Store. I am using the iOS app and have earned a ton of VC now that is not transferring. Like I sad in the OP I can see my my player stats in the app, but the VC is just not transferring nor are the purchases that I have made in the my player store in the app.

When did you start playing NBA 2K15 (the console game) though? Before or after starting to play on the app?

Send in a Feedback ticket with this detail, and the detail of how much VC you think you should have. Also, include your login id (no passwords) for the console game, so we can work with the Sports team to see how much VC they think your account has.

[rawdog805]

Quote: Originally Posted by NWGameDad

When did you start playing NBA 2K15 (the console game) though? Before or after starting to play on the app? Send in a Feedback ticket with this detail, and the detail of how much VC you think you should have. Also, include your login id (no passwords) for the console game, so we can work with the Sports team to see how much VC they think your account has.

I played the game and created my MYPlayer before downloading the app. But, I started my MYTeam after playing the app though.

Feedback/Ticket sent.

[NWGameDad]

Quote: Originally Posted by rawdog805

I played the game and created my MYPlayer before downloading the app. But, I started my MYTeam after playing the app though. Feedback/Ticket sent.

Got your mail. Thanks for the info, this will help us track down what is happening.