Where to go for Support?

[Miickaels]

Quote: Originally Posted by SmartForce

Set up e-mail on my iphone and it did the e-mail thing with the attached text attachment. Thanks for the response.

I wonder how do you set your mail, everytime I try to hit the support it asks me to send a mail to a specific adress..

[NWGameDad]

Quote: Originally Posted by Miickaels

I wonder how do you set your mail, everytime I try to hit the support it asks me to send a mail to a specific adress..

It will depend on your device and OS on your device. For iOS devices you setup mail in the Settings, I think it is under General. For Android I am not sure. Usually it isn't difficult to get setup as it is a pretty common feature on devices.

[Miickaels]

Quote: Originally Posted by NWGameDad

It will depend on your device and OS on your device. For iOS devices you setup mail in the Settings, I think it is under General. For Android I am not sure. Usually it isn't difficult to get setup as it is a pretty common feature on devices.

Oh, that was simple, I thought it would be something else. Thanks

[delmrfunkydoodledel]

Hi NWGameDad,

I put in a support request email (including attachment) just over a week ago and haven't heard anything back. I know you guys are all busy with the update, and this isn't an urgent issue (card mis-training), but I wanted to know what the next steps are in order to get it resolved.

I have the email saved in my sent items if it needs to be forwarded anywhere.

Thanks!
-Chris

[NWGameDad]

Quote: Originally Posted by mrfunkydoodle

Hi NWGameDad, I put in a support request email (including attachment) just over a week ago and haven't heard anything back. I know you guys are all busy with the update, and this isn't an urgent issue (card mis-training), but I wanted to know what the next steps are in order to get it resolved. I have the email saved in my sent items if it needs to be forwarded anywhere. Thanks! -Chris

If you sent in the Feedback mail then the team will get to it. I know they have been behind, but they have been pulling some extra shifts to get caught up. Don't worry they will get to you.

[muzbar2]

Quote: Originally Posted by NWGameDad

Btw regarding stuck cards and Credits, those are not gone and we will be able to recover them for you.

So roughly how long does it take to get credits back as I recently did a last second bid on a leg Pippen and lost but never got the option to get my credits back (2236 (I think) is what I bid).

I was hoping to start a new season with a leg pro Pippen.

[NWGameDad]

Quote: Originally Posted by muzbar2

So roughly how long does it take to get credits back as I recently did a last second bid on a leg Pippen and lost but never got the option to get my credits back (2236 (I think) is what I bid). I was hoping to start a new season with a leg pro Pippen.

They should show up in your Auction Outcomes within a minute or two of getting outbid. If they didn't, then go to the title screen of the app, then log back in, and check. If they are still not there, reboot the app and try again. If still not there then send in a Feedback ticket and we will look into it and get you your Credits.

[muzbar2]

Quote: Originally Posted by NWGameDad

They should show up in your Auction Outcomes within a minute or two of getting outbid. If they didn't, then go to the title screen of the app, then log back in, and check. If they are still not there, reboot the app and try again. If still not there then send in a Feedback ticket and we will look into it and get you your Credits.

I've done all that serveral times. Also sent in a feedback ticket. I even took a screenshot of auction outcome page showing that I lost and my remaining credits. Would you like to see that?