LOL AT EA'S RESPONSE TEAM

[mva5580]

Quote: Originally Posted by mojo6911

We should be compensated for being beta testers for the game. Instead, we pay $60 for an unplayable piece of garbage.

And yet you'll keep buying it ever year "because there isn't another choice."

Way too many of you people COMPLETELY justify their business model with your ridiculous stance.

Stop. Buying. The. Damn. Game.

Until then, just shut your mouths. Your wallets are doing the only talking that matters.

[ozzy57]

Quote: Originally Posted by mva5580

And yet you'll keep buying it ever year "because there isn't another choice." Way too many of you people COMPLETELY justify their business model with your ridiculous stance. Stop. Buying. The. Damn. Game. Until then, just shut your mouths. Your wallets are doing the only talking that matters.

Right just like it did with NHL 2K or with College Basketball games or NBA Live, if you don't buy it anymore they won't fix it just quit making it. I mean seriously if you put out a product no one bought would you put it out again? The answer of course is no you wouldn't so ultimately if you complain about issues that need to be fixed but then not buy the game you shouldn't complain when the game isn't made anymore.

[Lionsfan7887]

Quote: Originally Posted by der juicen

Breaking News; EA's Support Team are workers, most likely in India, who just get the info from Corporate to tell people who are having problems. They aren't true IT specialists. Hell, they seem to be primarily used for Online Pass problems, connection issues, and other miscellaneous questions. And that fix does work for some people and doesn't work for others. The freezing issue patch drops in a couple of days, so hopefully that clears your problems. Just don't get pissy when Punjab can't help you. He's there to rectify easily fixed issues on their side and to give information passed to him that is a known temporary fix for others.

Do you work for EA?

[TCFClemson]

Quote: Originally Posted by der juicen

Breaking News; EA's Support Team are workers, most likely in India, who just get the info from Corporate to tell people who are having problems. They aren't true IT specialists. Hell, they seem to be primarily used for Online Pass problems, connection issues, and other miscellaneous questions. And that fix does work for some people and doesn't work for others. The freezing issue patch drops in a couple of days, so hopefully that clears your problems. Just don't get pissy when Punjab can't help you. He's there to rectify easily fixed issues on their side and to give information passed to him that is a known temporary fix for others.

Really "punjab" no racist?

But a serious question for you do you think it is acceptable for a company the size of EA to not have trained tech support regardless of where in the world your call ends up?

[der juicen]

Quote: Originally Posted by TCFClemson

Really "punjab" no racist? But a serious question for you do you think it is acceptable for a company the size of EA to not have trained tech support regardless of where in the world your call ends up?

No, it's not acceptable, but it's cheaper. Same goe for every big electronic maker.

Quote: Originally Posted by Lionsfan7887

Do you work for EA?

It's horse-**** like this that makes any kind of reputable discussion extinct on this site.

[CRMosier_LM]

Quote: Originally Posted by GotMuscle

Just got off live chat support with EA about NCAA Fball freezing issues. So the person told me to resave my dynasty file or turn on autosave in dynasty do something to trigger a change & it should work fine. I replied " How am i suppose to do that if i can't get into dynasty in the first place? " The person replied "That's a good point." Immediately i thought it would be followed up by something else but the chat went dead silent for about 2 - 3minutes. I am appauled & at the same time lol'ing.

Wow that's actually a better answer than I expected. I call Time Warner for an issue and I'm talking to someone in Pakistan that has never heard of broadband lol. makes me wanna jump off a building.

Sent from my ADR6400L using Tapatalk 2

[bkrich83]

Quote: Originally Posted by TCFClemson

But a serious question for you do you think it is acceptable for a company the size of EA to not have trained tech support regardless of where in the world your call ends up?

Much larger companies than EA don't. This isn't an EA only problem, this is unfortunately the way the corporate world has gone.

Not defending it, because it sucks, but let's not act like EA is the exception to the rule.

[Sublime12089]

Quote: Originally Posted by TCFClemson

Really "punjab" no racist? But a serious question for you do you think it is acceptable for a company the size of EA to not have trained tech support regardless of where in the world your call ends up?

The rep was trained though. He or she offered the only known workaround. How can the rep be faulted for being unable to fix a problem for which no other solution exists?