EA & Consumer Respect

[Nakeja71]

How about offering some of us a discount who bought the game in the first few weeks for NCAA 2013?

[aarontab]

I have nothing to add, the posters before me said it as good as it needs said. I just wanted to say I agree wholeheartedly with the sentiments of everybody.

I'd rather have a patch than an apology, too.

[tarheelguy4736]

I honestly don't think EA respect its customers that much. Yes the representatives from the company will come on here and gather ideas from the boards and try to listen to people who buy and play the game constantly, but I don't think they really "listen" to many of the complaints, issues, and great ideas that come across this board. Now I really don't know what goes in to making a football game but I know they don't make the game from scratch every year. More than likely they build on from a file from last years game from this year and improve it so it's not like they have to spend countless hours creating the game from scratch. I agree with you OP, I don't like being a free labor tester as you called it. I paid 60 dollars for what was deemed a gold game at release date. Now I do enjoy the game but then bugs come up and get me frustrated and the roster bug is kind of annoying. But all of that doesn't bother me as much as EA not giving a single "peep" to all the bugs and glitches in the game. No blog, no tweets, no facebook posts, no posts on here or any other forums. I honestly could care less that they are working on next years game. I bought this years game and would just like some kind of response from EA just to show us that Im not paying these guys that make the game to not care for the customers.

[attheskylines]

Quote: Originally Posted by uclabruins4ever

This is what happens when you have exclusive licenses to one company. EA has ZERO competition for both NCAA and NFL football games and they know they are going to sell millions every single year even though new features are limited and major bugs continue to make it into the release product. No competition only hurts the consumer.

I think this represents the heart of the issue with EA's NCAA football games. I have no clue as to the mindset of the big wigs at EA, and can only offer one guess. Perhaps they assume, when the profits and numbers show people are buying NCAA like hotcakes, that they are doing something right.

If NCAA makes a tidy profit and there are no competitors to share that with then the quality of the product suffers. Releasing the game with major bugs becomes common place because we as the consumers of the game want only to play some football and that means we'll pay EA to play the only game available.

It's a vicious cycle.

[TDenverFan]

Quote: Originally Posted by Vikes1

I'm not an Ncaa gamer, so maybe I don't have a right to throw out an opinion. But....I believe it is pretty inexcusable that EA Tiburon hasn't at least come out with a blog [or something] explaining that they are aware of the issues. I don't think they necessarily have to come out and ask to be forgiven. But at least ask for patience. And assure their customers a "fix" is on it's way. Imo, this would be the decent thing to do.

They did say they were working on it... Then nothing else.

[I3RIS3H]

Quote: Originally Posted by Nakeja71

How about offering some of us a discount who bought the game in the first few weeks for NCAA 2013?

Hahahaha. EA? Consumers? Discount? Come on man.

[PowerofRed25]

Great thread. It isn't even just the bugs, which anyone can admit are incredibly bad, but you look at some of the publicized features and they are just so poorly designed/implemented that they approach being useless. Custom playbooks being the most glaring issue. It is very evident that EA never tested custom playbooks in a game situation because how could someone sit there and sign off on random formation order in these books? I have a playbook with 21 shotgun formations and scrolling through 21 formations in the most random order makes finding plays very difficult in the huddle. Is it wrong of me to expect a patch that fixes that? At least so that the order of the formations in the book goes in order they were added, something?!

The other thing is the menus, at least on PS3. The menus are so laggy and slow that it takes forever just to scroll to where you want to go. Want to edit formation subs in an online dynasty? Haha forget it. It takes 10 seconds just to switch players.

These are the most basic of details, not even including the bugs, and it seems like EA doesn't care one bit? Want to know why it seems that way? Because it has been that way year after year. But hey, the pylons can get knocked down this year, so we have that going for us.

EDIT: Also in the attention to detail area, I just got called for my first ever defensive pass interference penalty....... by hitting a HB in the backfield on a HB screen before the ball arrived. Defensive pass interference cannot be called behind the line of scrimmage. So yeah.

[ryan36]

It's frustrating. With the name filter bug, that stinks. How could they not know that named rosters changed player tendencies? That would be something someone should notice right away, right? At least to me.

I mean, in fairness we've had 2 new devs sign up since release... I'm confident they ARE trying. But it does stink, and it just reeks of not being a polished product.