Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4
Fidel C.: Hi, my name is Fidel C.. How may I help you?
Gxray: Hi, I ordered MLB The Show 14 for PS4 months ago and the purchase page told me I'd be able to download my game at 12:01AM EST today, but I've been trying for over 8 hours now and I'm still not able to
Fidel C.: I see, Gxray. I'd be happy to look into this for you today and I am sorry to hear you are having this inconvenience.
Gxray: Okay
Fidel C.: Then, at this moment you are not able to download the game. Is that correct?
Gxray: That is correct
Fidel C.: I understand. First, let me thank you for pre-ordering this amazing game and let me explain at this moment we are experiencing a delay with the servers given the high demand of users trying to download it. We highly appreciate your patience and understanding while the store team works hard to get the game available to be downloaded as soon as possible.
Gxray: Okay but that doesn't give me back the 8+ hours I've been waiting since the game was promised to be released over 8 hours ago
Gxray: Is there going to be compensation for this delay?
Fidel C.: At this moment we would like to compensate you, however, we have not received yet that information., But, rest asssure that at the moment we received that information, we will definitely let you now. I thank you for your understanding.
Gxray: Is there someone you can escalate this to so I can get this resolved? I don't wanna wait only to hear nothing. This is unacceptable that I paid for a product that was promised at a certain time and you guys failed to deliver
Fidel C.: And it is completely understandable, rest assure that we are working hard to solve this situation, my superiors are working sending the reports to our technicians in order to work soon in the availability of the content for you.
Gxray: We're past the point of resolution though. Just putting the game up isn't going to give me back the 8+ hours I've waited for the problem to be solved. If you aren't able to compensate me in some way then point me to a superior or someone who can
Fidel C.: I am sorry you have experienced for this situation, Gxray and rest assure that our intention is provide you the best experience. However, I thank you for your understanding in giving us the opportunity to work on it for you. If you would like to receive further information, you can go ahead and call us to our higher level of support. Phone support is available from 6:00AM to 10:00PM Pacific Time, 7 days a week at 1-800-345-7669.
Gxray: can I have a reference or ticket # for this chat?
Fidel C.: Sure, not a problem. You can provide the next reference number to give a follow up of your case: xxxxxx-xxxxxx
Fidel C.: Hi, my name is Fidel C.. How may I help you?
Gxray: Hi, I ordered MLB The Show 14 for PS4 months ago and the purchase page told me I'd be able to download my game at 12:01AM EST today, but I've been trying for over 8 hours now and I'm still not able to
Fidel C.: I see, Gxray. I'd be happy to look into this for you today and I am sorry to hear you are having this inconvenience.
Gxray: Okay
Fidel C.: Then, at this moment you are not able to download the game. Is that correct?
Gxray: That is correct
Fidel C.: I understand. First, let me thank you for pre-ordering this amazing game and let me explain at this moment we are experiencing a delay with the servers given the high demand of users trying to download it. We highly appreciate your patience and understanding while the store team works hard to get the game available to be downloaded as soon as possible.
Gxray: Okay but that doesn't give me back the 8+ hours I've been waiting since the game was promised to be released over 8 hours ago
Gxray: Is there going to be compensation for this delay?
Fidel C.: At this moment we would like to compensate you, however, we have not received yet that information., But, rest asssure that at the moment we received that information, we will definitely let you now. I thank you for your understanding.
Gxray: Is there someone you can escalate this to so I can get this resolved? I don't wanna wait only to hear nothing. This is unacceptable that I paid for a product that was promised at a certain time and you guys failed to deliver
Fidel C.: And it is completely understandable, rest assure that we are working hard to solve this situation, my superiors are working sending the reports to our technicians in order to work soon in the availability of the content for you.
Gxray: We're past the point of resolution though. Just putting the game up isn't going to give me back the 8+ hours I've waited for the problem to be solved. If you aren't able to compensate me in some way then point me to a superior or someone who can
Fidel C.: I am sorry you have experienced for this situation, Gxray and rest assure that our intention is provide you the best experience. However, I thank you for your understanding in giving us the opportunity to work on it for you. If you would like to receive further information, you can go ahead and call us to our higher level of support. Phone support is available from 6:00AM to 10:00PM Pacific Time, 7 days a week at 1-800-345-7669.
Gxray: can I have a reference or ticket # for this chat?
Fidel C.: Sure, not a problem. You can provide the next reference number to give a follow up of your case: xxxxxx-xxxxxx
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