MyTeam Mobile Discussion

[LAKERKING]

Re: MyTeam Mobile Discussion

Wow... The not-getting-Kobe RTTC has really drained me physically and mentally, I don't even really feel excited to play anymore... I really wish I would have played harder (I wanted him so badly). Oh well, I might take a break after my season ends (unless my season reward is good, lol)

[SlightlySnaked]

Re: MyTeam Mobile Discussion

Initially there will be 32 cards. 2 per playoff team, just like last year. More PO cards will be added with events.

Thanks for the quick responses and fun game NWGamedad. Looking forward to playoff tier.

Sorry for all the post Season Reward bashing. I guess there was a bit of a "knee jerk" reaction. Still salty, but still grinding and having fun. as well. I changed my App Store review back to 5 Stars. Thanks again.

-Snake

[Mas009]

MyTeam Mobile Discussion

Even still, who is going to buy them off the AH? Why would I waste credits on an MVP star when there will be better packs/cards to buy like HoF, PnP (risky one but still possible), and of course Playoff tier cards.

Maybe not you. But there is always someone out there. I know I would buy a few to get extra dupes.

You could say why would anyone buy anything besides stars.

[NWGameDad]

Re: MyTeam Mobile Discussion

You clearly care, so we all appreciate your time in reading our thoughts. You have received criticism...some constructive, and some poorly-based and selfish.

Regardless, the reality of the situation says you are in a business and you produce a product. If your product (the example above is just error-handling and foresight) causes an error, then you should be prepared to give those customers some sort of compensation.

However, your response is..."that's just the way this goes." This isn't Comp Sci 302. You are in the professional world. I'm happy you have a profit-producing product...but you aren't addressing the consumer-side answer to the question "how can we make more money?" You answer it from the supplier side. Side note, well-played on expanding the RC brackets, by the way....that was quite savvy.

Again, you clearly are invested and you care, which is why you read these boards. I respect that. However, you get defensive and put emotion into what is clearly a problem that should be handled by logic:

Is my program doing it's job completely? If not, what do we need to fix, and how do we make sure that this customer stays with us? Telling a customer to "try another product" or "move on" defies your inherent principles of trying to produce the best product possible.

Companies like Apple and Costco thrive because of strong products combined with solid customer service. You are stronger in the former than you are in the latter.

In the last week alone, you have lost two of your higher paying customers that we know of through this forum alone. I just think you are missing out on the opportunity that some of your more knowledgeable customers are giving you. And changes may be on the way, but how will we ever know that without some form of communication?

As you can tell, I am no customer service rep. I am a straight forward producer and game designer that has been making games for over 20 years now. I'm not here to tell you the customer is always right, because in games I learned long ago that isn't always the case. I come here to tell you, our most hardcore of players, more information about the game you all love to play, and I love to make. Sometimes that means you will not like what I have to say because, again, the gamer is not always right. Neither is the game designer and I will freely admit when I think I am wrong. I have made changes based on feedback from you all many times. I have also flat out told you that some things will not change. Sometimes I can tell you the reasons, sometimes I can't. The reasons could be bad business, it could be legal, it could be technical and fruitless to try to explain. Still I tell you what I can so you can enjoy the product more.

With someone like Smartmove (sp?), I would love it if he continued to play and, yes, pay. However, reading his comments it is clear he has his mind set and there is nothing I can say that will ever change his mind, so ya, I say cut my losses and leave him for a lost cause. You can beat your head on a wall, or have the wall fall on you so many times before you get the hint. I don't want to waste my time there, life is too short. It is like trying to have a political argument with someone, you will not change that person's mind.

I have explained the reasoning on why we made several changes with this last update. Some are not popular, I get that, but they are necessary for the overall health of the game. Others, we reevaluated and changed (raised Credits rewards, lowered minimums on Epics), and those are turning out to be good changes. If we listened to the customer, we would have changed everything within an hour of release, and you would all be sitting on HOF Pro cards screaming at us that the game sucked since there was nothing to do. Everyone wants things for free or as easy as possible until they get them. Then they realize they want more. Games are about the journey, not just about the destination. Enjoy the journey, and progression through the game.

[lewisb01]

Re: MyTeam Mobile Discussion

Bizarre, and no I hadn't heard of that one. Send in a Feedback please with the details. I need to see your OS confit and device info from the Feedback mail. Probably a lollipop problem only or we would have heard of it more frequently.

I have a Nexus 5 using lollipop 5.1 and I'm having the exact same issue. And you can't say you guys don't know about it because I emailed you guys through the app explaining the issue. The response was just some canned response about rebooting my device. I've tried my device on multiple wifi networks and it will not work.


lastly when I switched to lollipop there was no issues, so please let us know what you can do to resolve this issue.

[Illmatic1909]

Re: MyTeam Mobile Discussion

That is true I suppose. I can live with that response.

Sent from my iPhone using Tapatalk

Agreed, honesty like this is so much more satisfying than any sugar-coating. That's why it's hard to understand this:

Although the attitude on the board is that they don't care about a 1000 Credits, that isn't being expressed by the larger group of players in the game. The credits are accomplishing the goal,which was to provide a means for free players to acquire Credits outside of the Daily VC Bonus and to add some currency to the overall economy to help the AH sales.

Logical fallacy: we need to take more money out of the market (AH tax), so we can add it back in to help AH sales (Season rewards).

Any free player had all the means they wanted to start an empire...use your VC bonus...grind...sell your cards...rinse and repeat.

Please, just give us your justification for 30% over 20%, or 10%, etc...and let us deal with it...it will be so much easier.

[SlightlySnaked]

Re: MyTeam Mobile Discussion

Hahahahahahahahaha. Smartmove! That's actually the funniest thing I have read all night. I was going to say AnnoyingForce but Smartmove is actually a lot better especially coming from NWGamedad

-Snake

[NWGameDad]

Re: MyTeam Mobile Discussion

I have a Nexus 5 using lollipop 5.1 and I'm having the exact same issue. And you can't say you guys don't know about it because I emailed you guys through the app explaining the issue. The response was just some canned response about rebooting my device. I've tried my device on multiple wifi networks and it will not work.


lastly when I switched to lollipop there was no issues, so please let us know what you can do to resolve this issue.

I didn't say "we" didn't know about it, I said "I" didn't know about it. I don't read the thousands of Feedback mails we get. There just isn't enough time in the day for me to do that. Now that I know about this issue, I will investigate it further since it sounds like a bug.

[Illmatic1909]

Re: MyTeam Mobile Discussion

As you can tell, I am no customer service rep. I am a straight forward producer and game designer that has been making games for over 20 years now. I'm not here to tell you the customer is always right, because in games I learned long ago that isn't always the case. I come here to tell you, our most hardcore of players, more information about the game you all love to play, and I love to make. Sometimes that means you will not like what I have to say because, again, the gamer is not always right. Neither is the game designer and I will freely admit when I think I am wrong. I have made changes based on feedback from you all many times. I have also flat out told you that some things will not change. Sometimes I can tell you the reasons, sometimes I can't. The reasons could be bad business, it could be legal, it could be technical and fruitless to try to explain. Still I tell you what I can so you can enjoy the product more.

With someone like Smartmove (sp?), I would love it if he continued to play and, yes, pay. However, reading his comments it is clear he has his mind set and there is nothing I can say that will ever change his mind, so ya, I say cut my losses and leave him for a lost cause. You can beat your head on a wall, or have the wall fall on you so many times before you get the hint. I don't want to waste my time there, life is too short. It is like trying to have a political argument with someone, you will not change that person's mind.

I have explained the reasoning on why we made several changes with this last update. Some are not popular, I get that, but they are necessary for the overall health of the game. Others, we reevaluated and changed (raised Credits rewards, lowered minimums on Epics), and those are turning out to be good changes. If we listened to the customer, we would have changed everything within an hour of release, and you would all be sitting on HOF Pro cards screaming at us that the game sucked since there was nothing to do. Everyone wants things for free or as easy as possible until they get them. Then they realize they want more. Games are about the journey, not just about the destination. Enjoy the journey, and progression through the game.

Very well put, thank you. I think most people here would continue to embrace this honesty. I understand the "health of the game" reasoning, because really, that's what it's about. Sometimes CD's justification (which might not always be yours) for some of the moves seems ambiguous...and I think most of would be happy with "for the health of the game." I know I'm happy with that.

[lewisb01]

Re: MyTeam Mobile Discussion

I didn't say "we" didn't know about it, I said "I" didn't know about it. I don't read the thousands of Feedback mails we get. There just isn't enough time in the day for me to do that. Now that I know about this issue, I will investigate it further since it sounds like a bug.

When you are on here and you say "I" don't know about the issue. I feel with you being the voice of CD that CD didn't know about the issue.


Anyways I really do appreciate you/CD looking into this matter. Like the previous guy posted it truly is a PITA issue.

[NWGameDad]

Re: MyTeam Mobile Discussion

Agreed, honesty like this is so much more satisfying than any sugar-coating. That's why it's hard to understand this:



Logical fallacy: we need to take more money out of the market (AH tax), so we can add it back in to help AH sales (Season rewards).

Any free player had all the means they wanted to start an empire...use your VC bonus...grind...sell your cards...rinse and repeat.

Please, just give us your justification for 30% over 20%, or 10%, etc...and let us deal with it...it will be so much easier.

First off, as expressed by some Beta AH users, not all of them have access to the Daily VC Bonus because they don't own the console game. Season Credits has no such restriction. Truly a free player has access to Credits now.


Secondly, ask yourself who has the Credits in your scenario. If we lower the tax more Credits simply go to the users that don't need them as much. They are selling free cards already and making Credits. Seasons provide free Credits to those that need them and hopefully expands the base of players shopping in the AH. Now I grant that Seasons may not be winnable by that type of player, and is something we need to address in the future. But in a roundabout way, those tanking in Seasons ae actually allowing poorer free players access to those Credits.

Beyond theory, there is the data, which of course I can see and you can't. Since the AH went live and the Season rewards were changed we did dramatically increase the number of players with Credits and those that we're spending them on the AH. So the actual numbers are showing a healthy economy. Could it be improved? Sure, the biggest problem is simply one of supply, because we give away so many free cards there is still too much supply. Something to be solved another day still.

[ColtsAJD]

Re: MyTeam Mobile Discussion

As you can tell, I am no customer service rep. I am a straight forward producer and game designer that has been making games for over 20 years now. I'm not here to tell you the customer is always right, because in games I learned long ago that isn't always the case. I come here to tell you, our most hardcore of players, more information about the game you all love to play, and I love to make. Sometimes that means you will not like what I have to say because, again, the gamer is not always right. Neither is the game designer and I will freely admit when I think I am wrong. I have made changes based on feedback from you all many times. I have also flat out told you that some things will not change. Sometimes I can tell you the reasons, sometimes I can't. The reasons could be bad business, it could be legal, it could be technical and fruitless to try to explain. Still I tell you what I can so you can enjoy the product more.

With someone like Smartmove (sp?), I would love it if he continued to play and, yes, pay. However, reading his comments it is clear he has his mind set and there is nothing I can say that will ever change his mind, so ya, I say cut my losses and leave him for a lost cause. You can beat your head on a wall, or have the wall fall on you so many times before you get the hint. I don't want to waste my time there, life is too short. It is like trying to have a political argument with someone, you will not change that person's mind.

I have explained the reasoning on why we made several changes with this last update. Some are not popular, I get that, but they are necessary for the overall health of the game. Others, we reevaluated and changed (raised Credits rewards, lowered minimums on Epics), and those are turning out to be good changes. If we listened to the customer, we would have changed everything within an hour of release, and you would all be sitting on HOF Pro cards screaming at us that the game sucked since there was nothing to do. Everyone wants things for free or as easy as possible until they get them. Then they realize they want more. Games are about the journey, not just about the destination. Enjoy the journey, and progression through the game.

I'll admit I've been pretty critical of you and CD at times, and it's mostly been because we haven't gotten straight answers most of the time. This post is very refreshing and I appreciate the honesty. That's all any of us have ever wanted, and while we may not agree with all the decisions you make, it's nice to hear you speak like this. Anyone who has ever dealt with customers knows they aren't always right, and some can never be pleased regardless. Big time kudos to you for this post though, it makes you much more likeable in my opinion. Keep on making these horribly addictive games, and keep on with the straightforward posts....oh and increase my WM card drop rates on supercard will ya??

[Sour syd]

Re: MyTeam Mobile Discussion

I like the update! everyone gets a star past first round. 1st place could be better but I'm fine with it. everyone needs to understand if 3 cards are given out for 1st place. the AH would be flooded with 10 pages of the same cards on every team thus making sales non existent. and everyone will hit the end game in a matter of days. giving free cards in new mode RTTC then RC what else is there to complain lol. people sometimes want too much for free. keep up the good work NWgamedad! I'm always a happy customer over here lol

[lewisb01]

Re: MyTeam Mobile Discussion

I don't typically post on here I mainly post on My NBA Mobile and I know on that site I haven't met person that is happy with the new rewards system. I don't speak for all but a majority of us are tanking the after the first rd.


I get you don't want to give out more cards like the old rewards. How about more credits? i.e. 2k for first, 1k for runner up, 500, 250 etc... Just a thought. Or how about a reward for the team that gets the #1 overall seed.


Also just tossing this out there. Winning 4q in QG is not as easy as last year. I think it would sweet if you're able to win all 4q that we could get a bonus pick on the draft board.

[Parasight]

Re: MyTeam Mobile Discussion

Anyone wanna take guesses on Playoff cards? Some teams will be tough to just pick 2, like ATL and SAS.

Atlanta - Teague + Milsapp
Cleveland - LeBron + Kyrie
Chicago - Butler + Noah
Toronto - Lowry + DeRozan
Washington - Wall + Beal
Milwaukee - MCW + Giannis
Brooklyn - Williams + Lopez
Boston - Thomas + Sullinger

Golden State - Curry + Klay
Houston - Harden + Howard
Memphis - Randolph + Conley
Portland - Lillard + Aldridge
Clippers - Paul + Griffin
Spurs - Leonard + Duncan
Dallas - Nowitzki + Ellis
OKC - Westbrook + Westbrook (but seriously probably Ibaka)

Obviously the bottom seeds in both conferences are hotly contested right now, so things can change.