Bug Report/Support

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  • NWGameDad
    Cat Daddy Games
    • Dec 2013
    • 1239

    #181
    Re: Bug Report/Support

    Originally posted by AzNBLooD
    how long will it take for my catalog to come back? I emailed in 3 days ago without a response


    It may take several days. We have to fix it during server maintenance.
    NWGameDad
    Senior Producer
    Cat Daddy Games

    Comment

    • Benitezj10
      MVP
      • Feb 2014
      • 1045

      #182
      Bug Report/Support

      Originally posted by LikeABosh
      The past three lotteries, a network issue (not on my end) has preventing me from even finding out if I got a rookie card. It's quite frustrating. Why is it only happening after I get the VC and lose the ability to enter the lottery after I restart the app?

      This happened to me I lost a paul George that I won because of a service error

      I also sent them an email and no response

      Benitez
      Benitez

      ***********.com

      Comment

      • ardainci
        Rookie
        • Apr 2014
        • 36

        #183
        Re: Bug Report/Support

        Hello, around 2 days ago I drafted a Legendary Bill Russell. But in a second, it said 'Network mainentenace.Please try again later.'I tried to login a few times.After 30 minutes I logged in.I directly went to 'Get Cards' session,and it gave me another two picks. I looked at my collection, the card wasn't there. Then I opened the two picks and it gave me nothing.Also I mailed it, no answer.Please help me.
        -Arda

        Comment

        • NWGameDad
          Cat Daddy Games
          • Dec 2013
          • 1239

          #184
          Re: Bug Report/Support

          Originally posted by Benitezj10
          This happened to me I lost a paul George that I won because of a service error

          I also sent them an email and no response

          Benitez


          It's quite possible that you're not logged into MyTeamMobile when you open the lottery. If you're not logged in, or if you don't tap to login once the Credits are shown to you, then you will lose the Credits and card for that day. We're looking into the exact repro steps, but it appears there are times when you're logged out of MyTeamMobile.
          NWGameDad
          Senior Producer
          Cat Daddy Games

          Comment

          • LikeABosh
            Rookie
            • Mar 2014
            • 79

            #185
            Re: Bug Report/Support

            Originally posted by NWGameDad
            It's quite possible that you're not logged into MyTeamMobile when you open the lottery. If you're not logged in, or if you don't tap to login once the Credits are shown to you, then you will lose the Credits and card for that day. We're looking into the exact repro steps, but it appears there are times when you're logged out of MyTeamMobile.

            I take care to login to MyTeamMobile beforehand, and this cannot be the case as I have received credits each time.

            Comment

            • sweett310
              Rookie
              • Jul 2009
              • 36

              #186
              Re: Bug Report/Support

              Anytime I reach the maximum number of cards and I go into my Collection to train something, the first time I try to train a card the game immediately crashes. When I load the game back up and try again it usually works, but it's quite frustrating considering I have to reconcile these cards every 20-30 minutes or so going through so many crashes.

              Is the idea of increasing the maximum cards on hand from 100 to 250 at all a possibility? The Collection part of the game is what is fun for me, so I don't like to get rid of a card until it and its pro counterpart have been acquired, which means right now I'm sitting on 77 cards that I can't do anything with until I unlock their pro counterpart. Because of that, I can only acquire 23 cards at a time before going through this process of training/crashing/rebooting/training.

              Of course, I would only be at 50-55 cards that I'm waiting on their pro counterpart had my collection not been wiped clean the other week...

              Comment

              • Benitezj10
                MVP
                • Feb 2014
                • 1045

                #187
                Re: Bug Report/Support

                Originally posted by NWGameDad
                It's quite possible that you're not logged into MyTeamMobile when you open the lottery. If you're not logged in, or if you don't tap to login once the Credits are shown to you, then you will lose the Credits and card for that day. We're looking into the exact repro steps, but it appears there are times when you're logged out of MyTeamMobile.

                I received the credits just not the card plus I was logged in the myteam side of the app then hit home and went to the daily lotto. Are we going to be getting the cards we lost back?


                Benitez
                Benitez

                ***********.com

                Comment

                • NWGameDad
                  Cat Daddy Games
                  • Dec 2013
                  • 1239

                  #188
                  Re: Bug Report/Support

                  Originally posted by Benitezj10
                  I received the credits just not the card plus I was logged in the myteam side of the app then hit home and went to the daily lotto. Are we going to be getting the cards we lost back?


                  Benitez


                  If you mailed in a Feedback mail, we'll get to it. Keep in mind we don't work weekends.
                  NWGameDad
                  Senior Producer
                  Cat Daddy Games

                  Comment

                  • Benitezj10
                    MVP
                    • Feb 2014
                    • 1045

                    #189
                    Bug Report/Support

                    Originally posted by NWGameDad
                    If you mailed in a Feedback mail, we'll get to it. Keep in mind we don't work weekends.

                    Yea I knew that


                    Benitez
                    Benitez

                    ***********.com

                    Comment

                    • Monarch 420
                      Pro
                      • Jun 2013
                      • 565

                      #190
                      Re: Bug Report/Support

                      Originally posted by Monarch 420
                      My catalog is gone. For a second time, after it reapeared partialy (about 90-95 percent) yesterday. Anyone else?
                      I posted this at April 4th, sent a mail via feedback option the same day, didn't get a reply. Is there any update on this issue? Thanks in advance

                      Comment

                      • AzNBLooD
                        Rookie
                        • Mar 2014
                        • 34

                        #191
                        Re: Bug Report/Support

                        Originally posted by NWGameDad
                        It may take several days. We have to fix it during server maintenance.
                        I appreciate your responses and not to be annoying but, when will the next maintenance be scheduled? I have exactly 1 slot left in my card catalog and don't want to delete anything just in case my new cards disappear when you return my catalog back to normal.
                        Also, many of who have the goal of completing the card catalog probably have the same struggle as me where there isn't enough space in our card collections to hold all the cards we want, and the ones we want to pro. I know part should be in the suggestions/feedback thread, but i think this is the only place where you'll actually see the post. Thanks.
                        IGN: AzNBLooD
                        15797-4775
                        Team: Raptors

                        39 Epics
                        Pro Epics: Iguodala, Joe Johnson, Penny Hardaway, 11 others
                        25 Single Epics
                        1 Legendary: Dr. J
                        MVP: Pro Epic Iggy
                        6400+ Draft Picks Available

                        Comment

                        • NWGameDad
                          Cat Daddy Games
                          • Dec 2013
                          • 1239

                          #192
                          Re: Bug Report/Support

                          Originally posted by AzNBLooD
                          I appreciate your responses and not to be annoying but, when will the next maintenance be scheduled? I have exactly 1 slot left in my card catalog and don't want to delete anything just in case my new cards disappear when you return my catalog back to normal.
                          Also, many of who have the goal of completing the card catalog probably have the same struggle as me where there isn't enough space in our card collections to hold all the cards we want, and the ones we want to pro. I know part should be in the suggestions/feedback thread, but i think this is the only place where you'll actually see the post. Thanks.


                          We don't have a planned maintenance until next week after the event. Sorry, I but I would not expect it to be fixed before then.
                          NWGameDad
                          Senior Producer
                          Cat Daddy Games

                          Comment

                          • jigz87
                            Rookie
                            • Apr 2014
                            • 316

                            #193
                            Re: Bug Report/Support

                            Hey,

                            Not sure if this is the right place to put this but I was playing RC and for some reason my rank come up as UNRANKED then when it came back about a minute later I had dropped rank a few places. I'm new to the game, about a week and a half deep, so I don't know what happened or why I was dropped.

                            No biggie really just thought I would ask. Just means I have to thrash it a little bit more.

                            Cheers.

                            Comment

                            • ChiefWaffler
                              Rookie
                              • Mar 2014
                              • 133

                              #194
                              Re: Bug Report/Support

                              Originally posted by jigz87
                              Hey,



                              Not sure if this is the right place to put this but I was playing RC and for some reason my rank come up as UNRANKED then when it came back about a minute later I had dropped rank a few places. I'm new to the game, about a week and a half deep, so I don't know what happened or why I was dropped.



                              No biggie really just thought I would ask. Just means I have to thrash it a little bit more.



                              Cheers.

                              There has been ongoing issues with the leaderboards which CD are aware of so I wouldn't worry too much. If it persists I'd email support through the app


                              Sent from my iPhone using Tapatalk
                              IGN: Peter
                              Fav Team: Orlando Magic
                              MVP: Penny
                              W: 8700 L: 2300 (approx)

                              Comment

                              • jigz87
                                Rookie
                                • Apr 2014
                                • 316

                                #195
                                Re: Bug Report/Support

                                Sweet, cheers for the reply.

                                Comment

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