Bug Report/Support

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  • Benitezj10
    MVP
    • Feb 2014
    • 1045

    #226
    Re: Bug Report/Support

    Originally posted by NWGameDad
    We read and respond to every Feedback mail we get. We do prioritize them though based on the severity of the issue, and the difficulty of resolving whatever the problem is. We do not work on weekends and mails sent on the weekend do take longer to respond too. To help us get through the issues faster, be sure to type a clear description of your problem. If it involves anything to do with lost Credits, please include your receipts from Apple, Google, or Amazon as that will speed up resolution significantly (we don't have to go back and forth with you to acquire these things).

    How do I save my catalog? Every time it's got reset and u guys fixed it I always have cards missing that I obtained between the time it was reset and getting fixed.


    Benitez
    Benitez

    ***********.com

    Comment

    • NWGameDad
      Cat Daddy Games
      • Dec 2013
      • 1239

      #227
      Re: Bug Report/Support

      Originally posted by Benitezj10
      How do I save my catalog? Every time it's got reset and u guys fixed it I always have cards missing that I obtained between the time it was reset and getting fixed.


      Benitez


      The best way to prevent the problem is to make sure when you switch sides of the app (MyGame/MyTeamMobile) you wait 20 seconds to make sure it is logged in properly. Check your Catalog before you go into Quick Games and acquire new cards that your Catalog loaded properly. Not a great solution I know, but the best we have until the new update comes out.
      NWGameDad
      Senior Producer
      Cat Daddy Games

      Comment

      • popcorn06
        Rookie
        • Apr 2014
        • 10

        #228
        Re: Bug Report/Support

        hi guys
        i had catalog bug too and This morning it was fixed
        there s still some mistake ( i have pro card but not normal one ... ) but i m glad to recover it. I think That if You have This bug You shouldnt erase your pro cards You get before it s fixed

        Comment

        • kepan76
          Rookie
          • Apr 2014
          • 258

          #229
          Re: Bug Report/Support

          Hi, my catalogue is everytime reseted, I'm really sick and tired about that
          Secondly, yesterday I draft an epic card (yes !!!, It is so rare for me...) and never gone on my collection card...
          Lot of bug for me, please could you give me back my catalogue and my epic card lost yesterday ?
          MyNBA2k15 in game name : Kepan2k15
          MVP : Anthony Davis PO pro

          Comment

          • kepan76
            Rookie
            • Apr 2014
            • 258

            #230
            Re: Bug Report/Support

            Originally posted by NWGameDad
            Monarch (and others having problems with the catalog) - Sorry for all the catalog resets. We tracked it down to a bug involving switching sides of the app very quickly. In going from MyGame to MyTeamMobile and vice versa the login doesn't complete, doesn't see any Catalog data and "helpfully" starts you with a new Catalog. As I stated a few pages back, we have been correcting people's Catalogs when they send mail via Send Feedback, but until the next Update it is possible to encounter this bug again. We have the bug fixed in the next Update which will permanently remove this problem.
            Hi, I contacted support by email from the application nba2k14mobile several times about my catalog problem and my epic card lost, but I have no answer or solution found.
            Can you please help me? Thank you !
            MyNBA2k15 in game name : Kepan2k15
            MVP : Anthony Davis PO pro

            Comment

            • NWGameDad
              Cat Daddy Games
              • Dec 2013
              • 1239

              #231
              Re: Bug Report/Support

              Originally posted by kepan76
              Hi, I contacted support by email from the application nba2k14mobile several times about my catalog problem and my epic card lost, but I have no answer or solution found.
              Can you please help me? Thank you !


              Make sure you use "Send Feedback" to report the catalog problem. The "Send Support" option goes to the general 2K Support team, who are great with some issues, but other issues like this Catalog one, we can address faster inside Cat Daddy. The Send Feedback will go directly to us and give us the information we need to fix your Catalog. Make sure to mention what the problem is when you send in the ticket though.
              NWGameDad
              Senior Producer
              Cat Daddy Games

              Comment

              • kepan76
                Rookie
                • Apr 2014
                • 258

                #232
                Re: Bug Report/Support

                Originally posted by NWGameDad
                Make sure you use "Send Feedback" to report the catalog problem. The "Send Support" option goes to the general 2K Support team, who are great with some issues, but other issues like this Catalog one, we can address faster inside Cat Daddy. The Send Feedback will go directly to us and give us the information we need to fix your Catalog. Make sure to mention what the problem is when you send in the ticket though.
                Thank you for your answer, but where is the "send support" option ? I send my mail to "[email protected]", it's not the good mail ? You prefer "[email protected]" ?
                MyNBA2k15 in game name : Kepan2k15
                MVP : Anthony Davis PO pro

                Comment

                • MercWithAMouth4W
                  Rookie
                  • Apr 2014
                  • 6

                  #233
                  Re: Bug Report/Support

                  It wont let me start a new THREAD! I can reply but start a thread help please!

                  Comment

                  • gopack47
                    Just started!
                    • May 2014
                    • 6

                    #234
                    Re: Bug Report/Support

                    I didn't get a response from CatDaddy either. I just double checked to make sure that it was feedback instead of support, it was. I sent the e-mail on April 11th and still have not been responded too. I hope they fix it but anyways here's what I wrote, "Dear Developers, my feedback is...I just noticed that my catalog must have been wiped sometime recently. I read online that this was a common problem and usually fixed during server maintenance if you sent feedback. Anyways, thank you for your time and help."

                    Comment

                    • Monarch 420
                      Pro
                      • Jun 2013
                      • 565

                      #235
                      Re: Bug Report/Support

                      Originally posted by gopack47
                      I didn't get a response from CatDaddy either. I just double checked to make sure that it was feedback instead of support, it was. I sent the e-mail on April 11th and still have not been responded too. I hope they fix it but anyways here's what I wrote, "Dear Developers, my feedback is...I just noticed that my catalog must have been wiped sometime recently. I read online that this was a common problem and usually fixed during server maintenance if you sent feedback. Anyways, thank you for your time and help."
                      The first time my catalog was wiped, they replied to me in minutes. I've even mentioned it here somewhere. The second time they didn't answer (like a 3 weeks back, maybe). The third time i didn't bother... Oh i do know how to use the "feedback" option

                      Comment

                      • agur66
                        Rookie
                        • May 2014
                        • 7

                        #236
                        Re: Bug Report/Support

                        anyone can help me please! I just updated mine this morning and after that all pictures in the catalog cards are missing (legendary, epic, rare, some uncommon and common)

                        Comment

                        • Sanic001
                          Rookie
                          • Apr 2014
                          • 44

                          #237
                          Re: Bug Report/Support

                          Originally posted by agur66
                          anyone can help me please! I just updated mine this morning and after that all pictures in the catalog cards are missing (legendary, epic, rare, some uncommon and common)
                          That's normal after each update. The pictures will return after a while.

                          Comment

                          • agur66
                            Rookie
                            • May 2014
                            • 7

                            #238
                            Re: Bug Report/Support

                            Thanks. I hope so

                            Comment

                            • NBAFIFABOY2000
                              Rookie
                              • Apr 2014
                              • 66

                              #239
                              Re: Bug Report/Support

                              I have updated the app and my card collection is still at 100 Max, help?

                              Sent from my Nexus 7 using Tapatalk

                              Comment

                              • Sanic001
                                Rookie
                                • Apr 2014
                                • 44

                                #240
                                Re: Bug Report/Support

                                Originally posted by NBAFIFABOY2000
                                I have updated the app and my card collection is still at 100 Max, help?

                                Sent from my Nexus 7 using Tapatalk
                                Mine was at 100 a little after I updated . It's now at 120. Just wait a while.

                                Comment

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