Bug Report/Support
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Re: Bug Report/Support
The best way to prevent the problem is to make sure when you switch sides of the app (MyGame/MyTeamMobile) you wait 20 seconds to make sure it is logged in properly. Check your Catalog before you go into Quick Games and acquire new cards that your Catalog loaded properly. Not a great solution I know, but the best we have until the new update comes out.NWGameDad
Senior Producer
Cat Daddy GamesComment
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Re: Bug Report/Support
hi guys
i had catalog bug too and This morning it was fixed
there s still some mistake ( i have pro card but not normal one ... ) but i m glad to recover it. I think That if You have This bug You shouldnt erase your pro cards You get before it s fixedComment
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Re: Bug Report/Support
Hi, my catalogue is everytime reseted, I'm really sick and tired about that
Secondly, yesterday I draft an epic card (yes !!!, It is so rare for me...) and never gone on my collection card...
Lot of bug for me, please could you give me back my catalogue and my epic card lost yesterday ?MyNBA2k15 in game name : Kepan2k15
MVP : Anthony Davis PO proComment
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Re: Bug Report/Support
Monarch (and others having problems with the catalog) - Sorry for all the catalog resets. We tracked it down to a bug involving switching sides of the app very quickly. In going from MyGame to MyTeamMobile and vice versa the login doesn't complete, doesn't see any Catalog data and "helpfully" starts you with a new Catalog. As I stated a few pages back, we have been correcting people's Catalogs when they send mail via Send Feedback, but until the next Update it is possible to encounter this bug again. We have the bug fixed in the next Update which will permanently remove this problem.
Can you please help me? Thank you !MyNBA2k15 in game name : Kepan2k15
MVP : Anthony Davis PO proComment
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Re: Bug Report/Support
Make sure you use "Send Feedback" to report the catalog problem. The "Send Support" option goes to the general 2K Support team, who are great with some issues, but other issues like this Catalog one, we can address faster inside Cat Daddy. The Send Feedback will go directly to us and give us the information we need to fix your Catalog. Make sure to mention what the problem is when you send in the ticket though.NWGameDad
Senior Producer
Cat Daddy GamesComment
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Re: Bug Report/Support
Make sure you use "Send Feedback" to report the catalog problem. The "Send Support" option goes to the general 2K Support team, who are great with some issues, but other issues like this Catalog one, we can address faster inside Cat Daddy. The Send Feedback will go directly to us and give us the information we need to fix your Catalog. Make sure to mention what the problem is when you send in the ticket though.MyNBA2k15 in game name : Kepan2k15
MVP : Anthony Davis PO proComment
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Re: Bug Report/Support
It wont let me start a new THREAD! I can reply but start a thread help please!Comment
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Re: Bug Report/Support
I didn't get a response from CatDaddy either. I just double checked to make sure that it was feedback instead of support, it was. I sent the e-mail on April 11th and still have not been responded too. I hope they fix it but anyways here's what I wrote, "Dear Developers, my feedback is...I just noticed that my catalog must have been wiped sometime recently. I read online that this was a common problem and usually fixed during server maintenance if you sent feedback. Anyways, thank you for your time and help."Comment
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Re: Bug Report/Support
I didn't get a response from CatDaddy either. I just double checked to make sure that it was feedback instead of support, it was. I sent the e-mail on April 11th and still have not been responded too. I hope they fix it but anyways here's what I wrote, "Dear Developers, my feedback is...I just noticed that my catalog must have been wiped sometime recently. I read online that this was a common problem and usually fixed during server maintenance if you sent feedback. Anyways, thank you for your time and help."Comment
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Re: Bug Report/Support
I have updated the app and my card collection is still at 100 Max, help?
Sent from my Nexus 7 using TapatalkComment
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